It seems like many iPad Air owners have encountered Touch ID not working shortly after the iPadOS 13. Some have a hard time unlocking their devices using their Fingerprints while others can no longer get into their iPads. This is a pretty annoying issue, although it may not be that serious.
In this post, I will guide you on how to troubleshoot your iPad Air that can no longer recognize your fingerprint or unlock the screen using the Touch ID. If you’re one of the users that’s bugged by this problem, continue reading as this post may be able to help you.
First solution: Force restart your iPad
If the Touch ID has been working properly prior to the update, then the problem could be just due to a pretty minor firmware issue. The first thing that you have to do is the forced restart. It’s a simulated battery removal that has been proven effective against issues like this. Here’s how it’s done:
- Press and hold the home button and the power key for 10 seconds. this will trigger your ipad to turn off and power back up.
- When the Apple logo shows, release both keys and wait until it finishes the restart.
Your iPad will continue the usual boot process. When the reboot is complete, try to see if the Touch ID is now working properly.
Second solution: Set up a new Touch ID
There are times when the touch IDs you’ve registered on your device gets corrupted. When that happens, your iPad may not be able to recognize your fingerprint. But you can definitely set up a new Touch ID. So that must be the next thing you need to do, especially if the first solution failed to fix the problem.
- To do so, launch Settings from the Home screen.
- Scroll down to find Touch ID and Passcode, and then tap on it.
- If prompted, enter your Passcode.
- Tap Add a Fingerprint.
- Now, follow on-screen instructions to create a new Touch ID.
After that, test the device to see if it recognizes the new fingerprint. If you want, you can also remove the old touch IDs.
Third solution: Factory reset your iPad
If the problem continues after the previous solutions, then you have no other choice but to reset your iPad. A reset should be able to fix this problem, but before you actually do that, make sure to create a backup of your important files as they will be deleted. When ready, follow these steps to reset your iPad:
- From the Home screen, tap Settings.
- Tap General, if it’s not selected yet.
- Find and then tap Reset.
- Tap Erase All Contents and Settings.
- Tap Erase Now.
- If prompted, enter your security lock.
- Tap Erase.
- Tap Erase again to proceed.
- Now enter your Apple ID password, and then tap Erase to proceed with the reset.
Wait until your iPad has finished the reset, and then set it up as a new device. The Touch ID should be working properly after this. However, if the problem persists, then that’s the time you need to have the device checked.
We hope that this troubleshooting guide can help you one way or the other.
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