Apple just recently released a new operating system, the iOS 13.1.1. A lot of Apple Users had already updated their iPhone and most of them had not experienced any issues after updating. However, while others are enjoying the new features the new update has to offer, some are having some trouble with the Touch ID not working.
Touch ID is the new feature of some but not all iPhone models supports this feature. It is yet another way used to unlock the iPhone, to confirm as well as to authorize purchases. As mentioned, not all iPhone models have Touch ID feature therefore the possible solutions listed below only applies to iPhone with Touch ID such as iPhone 5s, 6, 6s, 7, 7 Plus, 8 and 8 Plus.
There can be various reasons why Touch ID is not working after update to iOS 13.1.1 which includes your sweaty fingerprints, liquid, or even improper placement of finger. Though at times, it may be caused by a software glitch as well. Whatever the reason, below are some potential solutions on how to fix Touch ID not working after update to iOS 13.1.1 on iPhone.
If you own an Apple iPhone that supports iOS 13.1.1 or any other iPhone models, we will be glad to assist you with any concerns that you may have with your device, feel free to contact us using this form. This is a free service by the way. We asked, however, that when you do contact us, please try to be as detailed as possible about your concern so that we can accurately assess and give appropriate solutions.
POTENTIAL SOLUTIONS ON HOW TO FIX TOUCH ID NOT WORKING AFTER UPDATE TO iOS 13.1.1 ON iPHONE
Solution 1: Fingerprints should be clean and dry
For those with Touch ID feature, we are all aware that we can add as many fingers as we like for the Touch ID. Most of us usually use particularly our Thumb as this is more convenient than using all the other fingers.
Before you used that particular finger to unlock your iPhone, always remember that Touch ID doesn’t work when you’re fingers are dirty and wet. Dampness, sweat and moisture all contribute to the sensors inability to recognize the fingerprint. Make sure that you clean your fingers first, free from dust particles, and pat it dry after. This will ensure that the fingerprints that touches the Home or Touch ID button that comes in contact with the sensors can be recognized.
Solution 2: Force restart your iPhone
To refresh your iPhone, restart/reboot your iPhone by:
- Press and hold the Power/Sleep & Wake Button, located at the right side of your device.
- Next, Press and hold the Volume Down Button, located at the right side of your device.
- Simultaneously press and hold the Power/Sleep & Wake Button and Volume Down Button until the device turns off.
- iPhone automatically turns on
- Finally, release the Power/Sleep & Wake Button and Volume Down Button when the Apple Logo appears.
Solution 3: Remove and add your fingerprint
After rebooting or restarting your iPhone, this time you can unlock the iPhone using the registered passcode. Given that, it is advisable to remove your existing fingerprint and add a new one. As this can sometimes help solve the issue.
To remove fingerprint;
- Go to Settings from the Home Screen
- Scroll down from the list of options and tap on Touch ID & Passcode
- If required, enter correct Passcode
- Tap on Fingerprints
- Then tap on Remove Fingerprints
To add a fingerprint,
- Go to Settings from the Home Screen
- Scroll down from the list of options and tap on Touch ID & Passcode
- If required, enter correct Passcode
- Tap on Fingerprints
- Tap on Add a Fingerprint and instructions will be displayed.
- Then Calibrate your fingers.
When calibrating your fingerprints, hold your iPhone as normally as possible like you used to during normal use. Always remember that when calibrating, all parts of your fingers should be scanned. Therefore make sure to put your fingers including its edges and tips in all possible positions. Your fingers should also touch the metal ring surrounding the Home Button to ensure that all parts of the fingerprints are being correctly scanned.
Solution 4. Touch ID and Passcode Enabled
Once your desired fingerprint has been added, check whether Touch ID is enabled by doing this steps:
- Go to Settings from the Home Screen
- Scroll down from the list of options and tap on Touch ID & Passcode
- If required, enter correct Passcode.
- Choose and select which options you want Touch ID to be used for: iPhone Unlock, iTunes & App Store and Password AutoFill
Solution 5: Reset all settings
To note, this method does not delete personal files. It only deletes saved passwords and brings all settings back to default. Make sure to have a copy of your saved passwords such as WiFI and email passwords to prevent sign in problems after the process.
To reset all settings:
- Go to Settings from the Home Screen
- Scroll down to the list of options and Tap on Reset.
- Tap on Reset All Settings
- Enter Device Passcode when prompt.
If the above steps has been resolved, there was a possibility that the problem was related with the system update, however if some cases it did not help, it may be caused probably by a hardware issue.
Connect with us
Did any of the solutions mentioned above resolve your error issue of Apple iPhone on iOS 13.1.1? If you have any questions & concerns regarding your iPhone , feel free to connect with us using this form. We will be of help and will provide you with a free technical support about your concern. Just make sure to provide us with the detail as possible for us to make an accurate assessment and provide you appropriate intervention. I look forward to hearing from you.