When it comes to digital music service provider, Spotify emerges among the well-known platforms to-date. Through Spotify app, you can have access to millions of songs or look out for your favorite playlists and artists. All you have to do is to download and install the compatible version of the app on your device and you’re all set to start listening to your favorite songs and artists through your smartphone.
But like any other apps, Spotify may also encounter unexpected flaws. Network problems, software bugs, and faulty updates are just among the many factors that can trigger Spotify to stop working or crash unexpectedly. To give you some inputs on how to deal with this issue, I have enumerated some simple solutions and workarounds. Feel free to refer to this troubleshooting guide should you need more help fixing a Spotify app that stops working or keeps crashing on your iPhone 7 Plus after installing the latest iOS update.
How to troubleshoot iPhone 7 Plus with Spotify that keeps crashing
Prior to troubleshooting, check your iPhone and make sure that has Internet access. Spotify may be unable to access the server due to network connectivity issues and so the app will eventually fail to work. If your device is experiencing network problems like intermittent or no Internet connection at all, then that’s what you need to deal with first. Otherwise, continue to troubleshoot Spotify with these methods.
First solution: Clear the app and then restart your phone
Apps can become rogue following an iOS update installation. This is likely what happens to background apps or apps that you’ve recently used but not closed during the iOS update implementation. It’s possible that these apps had become corrupted during the software update and so they had gone rogue afterwards. As remedy, clearing the errant apps is recommended. Here’s how it’s done:
- Press the Home button twice quickly. Doing so will launch a new screen containing a list of recently used apps that aren’t closed.
- Swipe up on the Spotify app preview to clear or force close the app. Do the same to the rest of background apps on your iPhone.
Once you’re finished clearing Spotify and other background apps, restart/soft reset your iPhone 7 Plus to dump cache and temporary files that were corrupted from the system update. Follow these steps to soft reset/reboot your iPhone 7 Plus:
- Press and hold the Power button for a few seconds until the Slide to Power Off command appears.
- Then drag the power off slider to the right to shut down your iPhone completely.
- After 30 seconds, press the Power button again until the Apple logo appears.
Performing a soft reset is by far the simplest and most effective solutions to minor app issues including those that are inflicted by iOS update bugs and errors. This does not affect any saved data on the phone’s internal memory, thus won’t result to data loss.
Second solution: Update Spotify if possible
App developers typically push updates for their apps soon before or after the new iOS version is released. This is their way of keeping their apps supported by the new platform on the phone. Without these updates, there is a tendency that the app won’t be working properly as it was due to the recent changes on the system requirements. Unless you’ve set Spotify or other apps to auto-update, you will need to manually check for and install pending app updates on your iPhone 7 Plus. Here’s how it’s done:
- Tap the App Store icon from the Home screen.
- From the App Store main screen, tap the Updates icon at the bottom right. A list of apps with pending updates then shows up on the screen.
- Find Spotify from the list then tap the Update button next to it. Doing so will install pending update for Spotify app.
- If you see multiple app updates, then you can update all apps simultaneously instead. Just hit the Update All button on the upper right of the screen.
Allow your apps to finish updating and when they’re done, reboot your iPhone to apply the new changes from the recently installed updates for your apps. Then launch Spotify and see if it is already working properly and stable.
Third solution: Delete Spotify and then install the latest version of Spotify on your phone
Should the Spotify app be completely spoiled by the recent iOS update, then deleting it would be necessary. Doing so will let you download and install the latest version of Spotify from the app store. To delete or uninstall the errant Spotify app from your iPhone 7 Plus, simply follow these steps:
- Tap and hold on any app icon from the Home screen.
- When the icons start to wiggle, tap the X on the corner of the Spotify icon to uninstall the app.
- If prompted, confirm action by tapping Delete.
Wait until the app is completely uninstalled. After deleting the app, restart your iPhone then head over to the App Store to search for, download, and install Spotify app on your device. Here’s how:
- Open the App Store.
- While on the App Store main screen, tap the Search icon (magnifying glass).
- Navigate to the Search tab and then type Spotify app for iPhone or Spotify in the search bar.
- Find and select the Spotify app from the search results.
- To download the app, tap Get and Install. You may need to enter your Apple ID password to authorize and confirm app download and installation.
Wait until the app is completely downloaded and installed then reboot your iPhone to update and refresh the phone system. Doing so will likewise ensure that the recently installed app will work properly.
Fourth solution: Reset network settings on your phone
The app should be working properly already after reinstalling it. But if that didn’t happen, then you could be dealing with a software problem on your iPhone. The new iOS update may have caused errors to the phone’s network system and that somehow affected Spotify’s operation. To clear this out, performing network settings reset can help. Doing so will erase the current network settings on the phone and then restores the default network configuration. Any network errors caused by the update should therefore be removed in the process. Here’s how it’s done:
- Tap Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select Reset network settings from the given options.
- If prompted, enter your device passcode to continue.
- Then tap to confirm settings reset.
Your iPhone will restart automatically when the reset is finished. After the restart, you will need to connect to your Wi-Fi network to use Internet services and online apps on your phone again.
Fifth solution: Reset all settings on your phone
If a network settings reset failed to fix the problem, then you can go ahead and try performing an all settings reset. This will clear system settings on the phone and restore them to defaults. System errors inflicted by invalid system settings are likewise cleared in the process. To do so, follow these steps:
- Tap Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select Reset all settings from the given options.
- If prompted, enter your device passcode to continue.
- Then tap to confirm settings reset.
Allow your phone to complete the settings reset and then reboots when done. You will need to configure necessary options and enable the features you want to use on your phone afterwards. Performing this reset won’t affect any data stored on the internal memory of your device, thus you won’t lose any personal information from doing so.
Seek more help
You may opt to report the issue to Spotify Support for other suggestions and advanced solutions. There may be some advanced settings from within the app that needs to be configured for it to work with the current iOS version installed on your iPhone 7 Plus.
You can also switch to other music platforms available while waiting for an ultimate solution.