Snapchat acting up on your iPhone XS—crashing randomly or refusing to load? It’s a common headache, but usually not a serious one. Whether the issue is caused by a buggy app update, network glitch, or software conflict, there are several ways you can troubleshoot it without calling in for repair.
Here’s what to try if Snapchat isn’t working properly on your iPhone XS.
Check Your Internet Connection First
Snapchat needs a solid connection to function. If you’re seeing loading screens, failed messages, or crashing on launch, make sure:
- Wi-Fi or cellular data is turned on.
- Your connection isn’t weak or dropping.
- Other apps like Safari or YouTube are working fine.
If needed, toggle Airplane Mode on and off, or restart your router.
Force Quit Snapchat and Reopen It
Sometimes Snapchat just needs a quick refresh:
- Swipe up from the bottom of the screen and pause halfway.
- Find the Snapchat preview.
- Swipe up on it to force close the app.
- Open Snapchat again and check if it’s working.
You might also want to close other apps in the background to avoid interference.
Restart Your iPhone XS
A simple reboot often clears up random bugs and memory glitches:
- Press and hold the Side button + Volume Up or Down.
- When the power slider appears, drag it to turn off.
- After the phone powers down, press the Side button again to turn it back on.
Once rebooted, open Snapchat and see if the issue is gone.
Update Snapchat and iOS
Outdated apps or system software can cause compatibility issues. Here’s how to check:
Update Snapchat:
- Open the App Store.
- Tap your profile icon (top right).
- Scroll down to see pending updates.
- Tap Update next to Snapchat (if available).
Update iOS:
- Go to Settings > General > Software Update.
- If an update is available, tap Download and Install.
Updates often include bug fixes that can resolve crashing and freezing issues.
Delete and Reinstall Snapchat
If Snapchat is still crashing, it might be corrupted. Reinstall it fresh:
- Tap and hold the Snapchat icon on the Home screen.
- Tap Remove App, then Delete App.
- Open the App Store, search for Snapchat, and reinstall it.
Sign back into your account and test the app again.
Reset All Settings on Your iPhone
Misconfigured settings can interfere with apps. Resetting all settings might help:
⚠️ This won’t erase your data, but it will reset Wi-Fi networks, VPNs, and system preferences.
- Go to Settings > General > Transfer or Reset iPhone > Reset.
- Tap Reset All Settings.
- Enter your passcode and confirm.
Once the phone reboots, reconnect to Wi-Fi and try Snapchat again.
Still Not Working? Contact Snapchat Support
If Snapchat is still crashing after trying everything, it may be a backend or server issue. You can:
- Visit support.snapchat.com
- Report the bug using the app (if it opens) via Settings > I Spotted a Bug
- Or tweet @snapchatsupport
While waiting for a fix, consider using another messaging app like Instagram or Messenger as a temporary workaround.