Skype Not Working on iPhone XS? Try These Fixes for Audio and Connection Issues

If Skype calls on your iPhone XS have no sound or randomly drop due to connection problems, you’re not alone. Many iPhone users encounter these issues after updates or due to minor glitches. Here are some proven steps to get Skype working normally again.

1. Check Volume and Ring Mode

Flip the Ring/Silent switch to Ring mode (orange should not show).
Press the Volume Up button to increase the call and media volume.
Make sure Do Not Disturb is off: go to Settings > Focus > Do Not Disturb and turn it off if active.

2. Force Quit Skype and Restart Your iPhone

A quick restart often clears app glitches.

Force close Skype:

Swipe up from the bottom of the screen and pause.
Swipe up on the Skype preview to close it.

Then restart your iPhone XS:

Press and hold Side + Volume Up/Down until the power slider appears.
Slide to power off, then turn the phone back on after 30 seconds.

3. Recheck Skype’s Audio Settings

Sometimes the app needs manual adjustment.

Open Skype > Settings > Audio & Video.
Tap Speakers and make sure the right output (iPhone or Bluetooth) is selected.
Use the test call feature if available to verify everything works.

4. Update Skype (and Other Apps)

Outdated apps can misbehave on newer iOS versions.

Open the App Store > Updates tab.
Find Skype and tap Update.
Or tap Update All to refresh every pending app.

Afterward, restart your phone again to lock in changes.

5. Update iOS

Sometimes the problem lies with the iPhone system, not the app.

Go to Settings > General > Software Update.
Download and install any available updates.

Updates often patch bugs that could be breaking apps like Skype.

6. Reset All Settings

If you’ve changed a bunch of settings, one may be interfering.

Go to Settings > General > Transfer or Reset iPhone > Reset > Reset All Settings.
This won’t delete your data but will reset system preferences.

After rebooting, reopen Skype and test it out again.

Still Not Working?

If Skype still won’t connect or play sound, consider:

Uninstalling and reinstalling Skype completely.
Testing another Skype account on your iPhone.
Trying Skype on another network (e.g., switching from WiFi to mobile data).
Contacting Skype Support through their Help Center for more advanced solutions.