How to fix Skype no sound and Skype connection errors on your Apple iPhone XS [Troubleshooting Guide]

Skype is now becoming a widely used business communication platform online. Many companies and business entities are already making use of Skype for conducting interviews and making deals with online clients. All these are indications that Skype is indeed a reliable platform. But nonetheless, this doesn’t mean that Skype is totally free of flaws. In fact, random issues could still emerge on the Skype app regardless on the type of device it’s running on.

Dealing with Skype problems on an iPhone including sound issues and connection errors during Skype calls often requires more effort as you need to look into many different factors. Among the attributes to consider would include but not limited to the phone’s hardware components, software issues, and network connectivity errors in general.

To give you some inputs, I’ve outlined some of the applicable workarounds below. Feel free to refer to this walkthrough whenever you’ve come across the same problem when using Skype on your iPhone XS handset. Read on to learn what to do if you hear no sound or gets some connection errors when using Skype on your iPhone XS.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our iPhone issues questionnaire.

How to troubleshoot iPhone XS with Skype audio and connection errors

Before troubleshooting, check and ensure that your iPhone is not muted or silenced. If necessary, toggle the Silent/Ring switch on the top-left side of your phone to put the device in Ring mode. Also care to adjust or increase the volume level by pressing the Volume Up key right beneath the Ringer switch of your iPhone XS.

First solution: Force close Skype then restart your iPhone XR.

Minor app glitches can occur in various symptoms and the problem you’re dealing with Skype sound or connection could be among them. The simplest possible solution this would be a restart on the application. If you’ve previously opened Skype on your device, then it could still be suspended in the background and eventually got corrupted. To get the app to work properly again, it needs to be closed and then relaunched. So here’s what you should do first:

  1. Swipe up from the bottom of the screen and then pause slightly in the middle.
  2. Then swipe right or left to locate Skype app.
  3. Finally, swipe up on the app’s preview to close it.

After closing Skype and clearing other background apps, restart or soft reset your iPhone XS to dump junk files from its memory. Here’s how:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears.
  3. Drag the power off slider to the right.
  4. After 30 seconds, press and hold the Power button or Side button again until the phone reboots.

Wait for your iPhone to finish restarting and once it’s done, open Skype again and make some test calls and see if the sound problem or connection error is fixed. If not, then you need to try some other possible solutions.

Second solution: Manage Skype audio settings on your iPhone XR.

You may have to re-configure or make necessary adjustments to the Skype app settings to fix its audio and connection errors. To access and manage Skype app settings on your iPhone XS, simply follow these steps:

  1. Open Skype app on your iPhone.
  2. From the Skype main screen, select Tools.
  3. Then tap Options.
  4. Select Audio Settings.
  5. Navigate to Speakers then tap the Play button.

If you can hear the Skype sound being played, then your iPhone speakers are working fine. You can adjust the volume by dragging the speaker left or right.

If you cannot hear anything, check and ensure that your speakers are selected in the drop-down list. If not, then click to select the right speakers. To adjust your audio during Skype calls, you can click the call quality icon in the call bar.

Third solution: Update or reinstall Skype app on your iPhone XR.

The application may not be updated yet and that’s why it’s somehow unstable. This is likely the case if you haven’t set Skype to auto-update. As resolution, you can manually install pending updates for Skype and other apps through these steps:

  1. Tap to open the App Store then scroll down to Updates section.
  2. Navigate through the list of apps with pending updates.
  3. Tap the Update button next to the Skype. Doing so installs pending updates for the app.
  4. To install multiple app updates simultaneously, tap the Update All button on the upper-right side of the screen. This button is only visible if several app updates are available.

After installing app updates, restart your iPhone to refresh its app and services. Then launch Skype app and place a test call to see if the problem is solved or not.

Fourth solution: Update your iPhone XR software to the latest version.

Aside from app updates, installing the latest iOS update available for your iPhone can also help fix the problem if it’s inflicted by system bugs. Apple typically pushes periodic updates to get rid of any bugs that caused various issues to certain iOS devices. To get these updates installed, follow these steps:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap on Software Update.

If an update is available, you will see a notification containing the key details of the update along with the options to download and install. Before updating your iPhone software, be sure to back up all your important files from your iPhone storage to iCloud storage for safekeeping.

After installing the latest update to iOS, restart your iPhone XR to apply the recent system changes and likewise to prevent apps from acting up.

Fifth solution: Reset all settings on your iPhone XR.

There may be some settings that aren’t properly configured on the phone and that eventually resulted to a conflict with Skype. To rule this out, you can carry out this settings reset to wipe out all customized settings and to restore the default values. Any errors caused by invalid configuration will therefore be gone. Here’s how to reset all settings on an iPhone XS:

  1. From your Home screen, tap on Settings.
  2. Select General.
  3. Scroll down to and then tap on Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your passcode to proceed.
  6. Then confirm settings reset.

After the reset, your iPhone should reboot by itself. Allow it to finish booting up and once it’s done, launch Skype app and see if it now has smooth connection and you can now hear it sounds. Otherwise, contact Skype Support to relay the issue for more advanced solutions.

Seek more help

If none of these methods is able to solve the problem and that you’re still not hearing sound or experiencing connection errors when using Skype on your iPhone XS, then you should now consider escalating the problem to Skype support for further assistance. There may be some advanced settings on the app that need to be configured or modified for it to work smoothly. You can reach Skype support through the Skype website or Twitter page. Skype support agents are also available through the Community and Chat Support. Or you can also report the issue to Apple Support especially if it occurs are installing an iOS update on your phone. In that case, you’re likely dealing with a post-update error that requires a fix patch.

I hope that this how-to post has helped you one way or another. Please help us spread the word by sharing this post to your friends or people who may also have similar problems. Thanks for reading!


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