If the Netflix app keeps crashing or freezing on your iPhone X, you’re not alone. Whether it won’t launch, closes immediately, or just glitches mid-video, there are a few common reasons behind the issue — and plenty of things you can try to fix it.
Here’s a full guide to get Netflix working smoothly again.
Check Your Internet Connection First
Before diving into app fixes, make sure your iPhone X has a stable internet connection. Netflix needs solid Wi-Fi or mobile data to stream. If your signal is weak or dropping, the app may crash trying to connect.
- Try loading a website or another streaming app to confirm.
- If you’re using Wi-Fi, restart your router or switch networks.
- If you’re on cellular, check that Low Data Mode is off under Settings > Cellular > Cellular Data Options.
Force Close and Reopen the Netflix App
The app might just be stuck in a bad session. Force quitting and restarting can clear that out.
- Swipe up from the bottom of the screen and pause in the middle to open the app switcher.
- Swipe left or right to find Netflix.
- Swipe up on the Netflix window to close it.
- Reopen Netflix and try again.
Also close any other background apps in case they’re interfering.
Restart Your iPhone X (Soft Reset)
If the app is still crashing, reboot your phone. This clears out temporary bugs that could be affecting app performance.
- Press and hold the Side button and either Volume button until you see “Slide to power off.”
- Drag the slider to turn off the iPhone.
- After 30 seconds, hold the Side button again to turn it back on.
Update the Netflix App
Netflix updates often include bug fixes for crashing or playback issues.
- Open the App Store.
- Tap your profile picture in the top right.
- Scroll to see pending updates.
- If Netflix is listed, tap Update. Or tap Update All.
After updating, restart your iPhone and test the app again.
Reset Network Settings
If your Netflix app crashes when loading or streaming, corrupted network settings might be the issue.
- Go to Settings > General > Transfer or Reset iPhone > Reset.
- Tap Reset Network Settings.
- Enter your passcode and confirm.
Your Wi-Fi networks and Bluetooth settings will be wiped, so reconnect to Wi-Fi afterward and try Netflix again.
Delete and Reinstall Netflix
A fresh install can fix crashes caused by a corrupted app file.
- Press and hold the Netflix icon on the Home screen.
- Tap Remove App > Delete App.
- Go to the App Store and download Netflix again.
- Sign in and test the app.
Still Not Working? Try a Factory Reset
If none of the above helped, there could be a deeper iOS issue. You can try resetting your iPhone to factory settings — but back up your data first, as this will erase everything.
- Go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.
- Follow the prompts to reset and set up your iPhone from scratch.
- Install Netflix before restoring a backup and test the app.
If the app works before restoring, the issue may be buried in your old settings or data.
Contact Netflix or Apple Support
If Netflix is still crashing even after a reset, it could be an app-specific bug or a hardware issue. You can:
- Visit Netflix Help Center.
- Contact Apple Support or visit a Genius Bar.