How to fix Netflix app that’s not working, keeps crashing on an Apple iPad Pro 2018 [Troubleshooting Guide]

Emerging among the most popular and widely used movie streaming services to-date is Netflix. With Netflix, you can watch a wide variety of quality movies, TV shows, documentaries and more contents using an Internet-connected device. To get started, you will need to sign up for membership, avail a 1-month free trial. You may opt to continue your membership and choose the plan that would best suit you.

You may need to talk to your carrier or service provider for more details on which Netflix plan to avail, what the plan offers, and how much it costs. Once you’ve subscribed to a plan, you can start streaming through the Netflix app on your iPhone or iPad. Just ensure that your device is connected to a fast a stable Wi-Fi Internet to make things work as intended.

In case you would bump into some problems when using Netflix on your iPad Pro, I’ve highlighted some applicable workarounds and potential solutions below. Feel free to refer to this walkthrough whenever you need more inputs on how to troubleshoot Netflix app that is not working or keeps crashing on your iPad Pro 2018 device.

First solution: Refresh Wi-Fi Internet connection.

Minor Wi-Fi issues in mobile devices are often remedied by simply refreshing the Internet connection. There are many ways to refresh Wi-Fi internet connection on your iPad Pro (iOS 12). You can start working on the main source of your Wi-Fi internet connection, which is the wireless router/modem. Other ways are carried out through the Wi-Fi and Airplane Mode toggle on the device.

To refresh Wi-Fi internet connection through the wireless router/modem, simply follow these steps:

  1. Press the Power button or ON/OFF switch on the wireless router/modem until it powers down.
  2. While the device is turned off, unplug its AC adapter from the power source and leave it that way for about 30 seconds to 1 minute.
  3. After the elapsed time, plug it back in and power on again.

Wait until the router/modem acquires a stable signal. All your connected devices will then re-establish connection to the wireless network. Allow your iPad Pro to reconnect and once it’s connected, try to launch the browser app and navigate through different websites. If the websites are loading, then that means your device is connected to the Internet. This also denotes that all online apps and services should be working properly again. Now, try to launch Netflix app then see how it works. If the problem continues, try other options.

To refresh Wi-Fi internet connection using Wi-Fi and Airplane Mode toggle, refer to these steps:

  1. Navigate to Settings-> Wi-Fi menu, then toggle the Wi-Fi switch to turn OFF. After a few seconds, tap the switch to turn Wi-Fi back on again.
  2. Alternatively, go to Settings-> Airplane Mode menu, then toggle the switch to turn Airplane Mode ON. Doing so will disable wireless radios including Wi-Fi connections. After a few seconds, tap the switch again to turn Airplane mode OFF.

Then, reconnect your iPad Pro to your Wi-Fi network and then see if that fixes the problem with your Netflix application.

Changing the IP address is also among other tweaks to consider. It usually worked when having trouble accessing complete Netflix features due to unsupported IPs or regions. Although this isn’t officially recommended, many people have had resorted to this method when they run out of options. It has done wonders to many, so you may as well opt for this trick when needed.

Second solution: Quit the app then restart it.

Apps do give into various symptoms due to random software errors. To make sure that this isn’t what’s causing Netflix to suddenly act up or stop working on your iPad, try to end the app and clear out any other background apps that are left suspended on your device. Here’s how it’s done:

  1. Swipe up from the bottom of the Home screen and then pause slightly in the middle of the screen .
  2. Then swipe right or left to navigate through the app previews.
  3. Swipe up on the Netflix app card/preview to close it.

If you see any other app cards, do the same to clear them all and stop them from running in the background. Doing so will likewise prevent any of these apps from causing conflict to Netflix whenever they crashed. Then relaunch Netflix to see if the problem is gone.


Third solution: Restart the iPad (soft reset).

Another simple solution to minor app problems and random software errors on an iPhone and iPad is a soft reset or restart. The troubles you’re dealing with Netflix could be just among other symptoms of random app glitches, thus can potentially be remedied by performing a soft reset. For starters, here’s a how a soft reset or restart done on an iPad Pro 2018 device:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

Doing a soft reset is also recommended to refresh the device system and to clear out junk files that are cached in its internal memory.

Fourth solution: Update Netflix app.

A problematic app can also be fixed by an update. App developers typically pushed regular updates to ensure that their apps are optimal. Like firmware updates, app updates also embed some fix patches to get rid of any existing bugs that caused stubborn app issues. If you haven’t set your apps to auto-update, then follow these steps to manually install pending app updates, particularly Netflix on your iPad Pro:

  1. From the Home screen, tap App Store.
  2. From the App Store main screen, scroll down to the bottom and then tap on the Updates tab. A list of all apps with pending updates will then appear.
  3. Tap the Update button next to the Netflix app to install pending updates for Netflix. If multiple app updates are available, then you can just tap on the Update All button on the top-right of the screen. Doing so will install all app updates simultaneously.

Wait until all app updates are successfully installed then restart your iPad to to apply the recent app changes and likewise to refresh the apps.

Fifth solution: Reinstall Netflix app.

If updating the application doesn’t solve the problem, then your next option and possible solution is to delete the app then reinstall it from the App Store. This is often needed when the application has been totally corrupted and no longer functional. To get started, follow these steps to delete or uninstall Netflix app from your iPad Pro:

  1. Tap Settings from the Home screen.
  2. Scroll down the left menu then select General.
  3. Tap iPad Storage.
  4. Select Netflix from the list of apps.
  5. Tap the option to Delete App.
  6. If prompted, tap Delete App to confirm.

Or you can use the quicker way which is carried out from the Home screen. Here’s how:

  1. From the Home screen, lightly touch and hold the Netflix app icon until it jiggles. Do not press too firmly to avoid opening the Quick Actions menu.
  2. Then tap on the X at the upper-left corner of the app you want to delete.
  3. Tap Delete when prompted to confirm action.

After successfully deleting the erratic application, open the App Store then search for the latest version of Netflix app available for your iPad Pro. Then follow the rest of the onscreen instructions to download and install the application. Reboot the phone once you’re done installing the app and then open to see if it’s working as intended.

Seek more help

If none of the given solutions worked and you still couldn’t get Netflix to work properly on your iPad Pro, then you may escalate the problem to Netflix help desk and ask the support team for further assistance. There might be some more advanced troubleshooting procedures or advanced settings to be configured from within the app to make it work properly on your Apple device again.

To ensure that Netflix and all its features are supported or available in your current location and plan, please contact your carrier for more information.

Or you can also report the issue to Apple Support, if it started after installing a new iOS update and that it persisted after applying all prior solutions.

I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!