How to fix an iPhone XS stuck on blank, black screen after iOS 13 update [Troubleshooting Guide] 

Is your iPhone XS stuck on blank or black screen after the iOS 13 update implementation? If so, then this post may help you. Read on for more detailed solutions.

Hardware fault or physical damage that are due to accidental dropping of the device or getting it soaked in the water could possibly get your phone to get stuck on blank or black screen. In addition, random system bugs including those coming from faulty updates can also cause relevant symptoms to occur in your phone. Problems like this are also emerging among the transpiring symptoms experienced by iPhone XS users, following the iOS 13 update implementation.  If ever you have an iPhone XS and it got stuck on blank or black screen after iOS 13 update, then I have prepared some simple workarounds for you to try on. Feel free to refer to this walkthrough and get help in ruling out software-related errors that’s causing your iPhone XS to get stuck on blank or black screen in iOS 13. Give this a try before setting up a service appointment.

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Troubleshooting an iPhone XS that’s stuck on blank or black screen after iOS 13 update

The following solutions will help eliminate software-related factors that triggered your iPhone XS to get stuck after the iOS 13 update installation


First solution: Force restart your iPhone XS. 

Performing a force restart on your device may help your phone’s internal system to recuperate from a faulty software update. Doing so removes glitches including those affecting your phone’s system like rogue apps and causing black screen issue to occur. The phone’s operating system could also get a quick refresh and will add a great percentage in resolving the problem. Here’s how it works: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

If your phone managed to boot up after a forced restart, then you have to consider updating your apps as any of them might have been corrupted and caused your device to suddenly stop working and get stuck on blank or black screen. Outdated apps are more likely to act up and cause similar problems, hence installing all pending app updates is imperative. Just follow these steps to check for pending app updates to download and install on your iPhone XS.

  1. From the Home screen, tap on App Store to open it. 
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon on the top right corner of the screen. 
  4. You should see the account details. 
  5. Scroll down to the Available Updates section. 
  6. Tap on Update next to the app to update individual apps.
  7. Tap on Update All to update all apps simultaneously. 

After app updates are installed, reboot your device again to remove dump cache and avoid recurrence of the black screen issue

ALSO READ: How to fix an iPhone XS battery that quickly drains after updating iOS [Troubleshooting Guide]

Second solution: Charge your iPhone XS to a wall power outlet. 

When your iPhone is stuck on blank or black screen, it is possible that it has run out of power completely. If restarting the device failed in fixing the black screen issue, you will need to check if a drained battery is the underlying cause of the problem. There are times when after a software update, a smartphone’s performance becomes unsteady and eventually affects the phone’s power system. If ever your phone has succumbed to this type of error, there’s a great possibility that its battery or power has been emptied. 

To rule this out, connect your iPhone XS to a wall power outlet using the Apple-supplied charger or if there’s no available, use a third-party OEM charger that is compatible with your phone. Leave your phone connected to the charge for at least 30 minutes up to an hour. If you have not seen any charging indicator after that time, perform a force restart while it’s connected to the wall outlet and see if that would bring some positive outcome. If not, then try other options to eliminate complex system flaws that caused your phone to get stuck.


Third solution: Restore your iPhone via recovery mode in iTunes. 

Performing a recovery mode restore in iTunes allows you to restore previous backups that you’ve created prior updating to iOS 13. Since older software version will be recovered, those bugs inflicted by the recent software update that might causing the blank or black screen issue should be eliminated with this process. There’s a great possibility that this will resolve the problem. 

In order to carry out this procedure, you’ll need to prepare a Mac or Windows computer with the latest iTunes installed. Also ensure that your computer runs on the latest operating system that is compatible with your iPhone XS Max. If all requirements are met, connect your device to the computer using the Apple-supplied USB/lightning cable. Then allow iTunes to sync with your iPhone and backup files, if possible. Once the backup is secured, follow these steps to put your iPhone XS Max in recovery mode and then restore iOS in iTunes:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Then press and hold the Power/Side button once prompted with Connect to iTunes screen. Do not release the button when Apple logo appears as you will need to enter recovery mode state.
  4. Once you enter the recovery mode, you’ll see either Update or Restore option.
  5. Select Restore if you want to reinstall and download iOS on your device without erasing data. 

Do not disconnect your phone and keep it connected until the entire restore process is finished. Major system issues that could not be remedied by a factory reset are usually dealt with by a recovery mode restore, hence stuck problem on your iPhone XS should now be fixed. Otherwise, proceed to the next solution.

ALSO READ: How to fix delayed touchscreen response problem on your iPhone 5s

Fourth solution: Perform a DFU mode restore to fix your iPhone XS that’s stuck on blank or black screen after the iOS 13 update. 

The most in-depth type of restore that you can do to your iPhone XS is a Device Firmware Update (DFU) mode restore. This is a state where it allows your device to communicate with iTunes even when bootloader is not sync or activated. Please remember that you can only perform this procedure on an iPhone that has not experienced accidental dropping or liquid damage. If you do this on a damaged device, there’s a great chance that it will not push through. You’ll need to bring your phone to the nearest service center in your area if that’s the case. 

However, if you’re sure that your phone has not experienced any physical stress, follow the steps below: 

  1. Connect your iPhone XS to the computer using the supplied USB/Lightning cable. Once connected, open iTunes on your computer. 
  2. Press and quickly release the Volume up button.
  3. Press and quickly release the Volume down button.
  4. Press and hold the Side/Power button until the screen goes black.
  5. After the screen turns black, press and hold the Volume down button while keep holding down the Power/Side button
  6. Wait for 5 seconds then release the Power/Side button but keep holding the Volume down button until your iPhone XS shows up in iTunes. 
  7. Release the Volume down button once you see your iPhone in iTunes then follow the rest of the on-screen instructions to start restoring your iPhone through iTunes.

When the system restore is finished, you can exit DFU mode by performing a forced restart on your iPhone XS.

ALSO READ: How to fix an iOS 13 iPhone 8 that’s stuck on white Apple logo, couldn’t boot up to Home screen


Is your iPhone XS still stuck on blank or black screen after iOS 13 update?

Resorting to non-Apple iOS repair tools can also be considered among the last options before taking your device to a service center. You can download any of these tools to your computer then use it like what you do with iTunes and then try fixing your stuck iPhone XS using the given commands and controls. Just be sure to download an iOS repair and recovery tool that is compatible with your computer and iPhone XS.

The next best possible option if all procedures did not fix your iPhone that’s stuck on blank or black screen would be a service repair. They can check for any possible hardware damage that might have caused this issue on your device. You can also get some official recommendations from an Apple technician if you’ll visit the nearest service center in your area. 


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