One of the most common problems iPhone users encounter is being in a situation wherein the device is stuck on Apple logo screen. In this troubleshooting article, we show you how to deal with this problem on iPhone XS. We hope you’ll find this article helpful.
Before we proceed, we want to remind you that you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem: iPhone XS stuck on Apple logo screen
My iPhone XS stays on the apple logo. It happened when I was updating some of the apps and when i opened the apps, they just closed itselves and i restart it while charging. Then the apple logo just remains. I tried to force start and it just turned black & the apple logo shows again. I have one apps that seemed like it wasn’t really working properly since the day before and when i tried to use it yesterday it got stuck again. Previously I’ve been streaming on YouTube for quite a long time too. I’ve also tried to connect the phone to my pc but nothing shows. I read about the itune thing and i don’t know how to use it. Cos i never connect my phone to itune in my laptop. Please tell me what to do! I’ve previously maybe watched too much movies on my iphone 6 and the phone died on me too. I hope it’s not the case right now. I’m actually from Brunei but selected malaysia as it’s the nearest country.
Solution: These are some of the common reasons why an iPhone may get stuck on Apple logo screen and won’t boot up correctly:
- system has become unresponsive or frozen
- system update was interrupted during installation
- presence of bad third party app
- unknown software bug
- hardware malfunction
How to troubleshoot an iPhone XS that won’t boot up or stuck on Apple logo screen
Since there’s no way to know right away what causes a system to get stuck, the troubleshooting steps below are meant to follow a logical progression to eliminate factors one by one.
This step is meant to see if your iPhone has simply become unresponsive or frozen. To force restart your iPhone XS:
- Press and quickly release the Volume up button.
- Press and quickly release the Volume down button. NOTE:Make sure that steps 1 and 2 are done in quick succession.
- Then, press and hold the Side button until the Apple logo appears on the screen. Some devices may complete the process after 30 seconds.
DFU Mode Restore
Performing a DFU Mode Restore may be necessary if nothing has changed at this point. This troubleshooting step will restore all firmware to their default state so if the problem is due to bad programming changes, this might help.
These are the steps to do a DFU Mode Restore:
- Connect your iPhone XS to your computer using the USB or Lightning cable that comes with it.
- Open iTunes on your computer.
- Turn off your iPhone XS as you normally do. In iOS 11, you can turn off your iPhone by going to Settings-> General-> Shut Down menu-> then toggle the slider to the right. Doing so turns off the iPhone.
- Press and hold the Side button (Power button) for 3 seconds. Then, press and hold the Volume Down button while still holding down the Side button. Keep holding both buttons for 10 seconds.
- If the Apple logo appears, it means that you have held the buttons for too long. If this happens, you need to go back from the very start. Otherwise, skip to the next step.
- Release the Side button but keep holding down the Volume Down button for about 5 seconds more.
- If you are prompted with the Plug into iTunes screen, it means that you have entered Recovery Mode instead. So you’ll need to go back to the very first step and make sure you’re not holding the buttons for so long.
- If your iPhone XS screen remains black, that means your device has successfully entered DFU mode. iTunes will then prompt you with an alert message saying that it has detected your iPhone and will allow it to be restored. Follow the onscreen instructions to restore your iPhone XS in iTunes.
Contact Apple support
If both solutions above won’t fix the problem at all, there must be a deeper reason why the system has stalled. In many cases, DFU Restore should fix whatever potential firmware issue that might be preventing iOS from loading up normally. If that won’t work though, there’s either a more serious kernel-level bug or issue behind it, or your phone has suffered a bad hardware malfunction. Because Apple devices are intentionally designed for security, there’s not much hack that we can do to check on deeper software troubles. So, even if the problem is software-related, the most that any user can do is to perform a DFU Restore.
By getting help from Apple, you are guaranteed to have a working device through repair or replacement.