How to fix iPhone XS Max touch screen frequently freezes or not responding after iOS 13.2 update [Troubleshooting Guide]

Does your iPhone XS Max touch screen frequently freezes or not responding after iOS 13.2 update? Is this the first time that you’ve encountered such issue on your device? Let’s find out how to fix the problem as you read further.

 

A device that frequently freezes or constantly not responding may have been a result of firmware crash on the phone’s system. It could affect the touch screen function and causes relevant symptoms to occur.

To help out those iPhone XS Max users who reported an issue with the touch screen frequently freezes or not responding, I’ve mapped some workarounds below. Feel free to scroll down and learn more about it.

 

Also read: Common fixes for display or screen issues on iPhone XS Max after iOS 13.2 update [An overview]

 

Troubleshoot iPhone XS Max with touch screen frequently freezes or not responding after installing iOS 13.2

When the device experienced frequent freezing or lag, it might have been due to a poor CPU performance caused by accumulated bugs throughout its usage. Software glitches could also cause such issues to occur. Find out how you can deal with touch screen frequently freezes or not responding on iPhone XS Max after iOS 13.2 update below.

 

First solution: Force restart your iPhone XS Max.

Getting rid of software issues has been made easy through a device restart. This process has been used since then to clear software glitches after an update and to refresh the system. Since the touch screen frequently freezes or not responding, it might not be feasible to perform the normal soft reset to reboot the phone. A force restart should come in handy as it uses the hard keys instead of touch screen commands to reboot the device. If you want to give this a try, here’s how:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

You can always update the apps should the force restart pushes through. In this way, rogue apps that’s affecting the phone’s performance and causes the frequent lag or freezes constantly. Just follow these steps:

  1. From the Home screen, tap on App Store to open it.
  2. Tap on Today tab at the bottom.
  3. Then tap on the user profile icon on the top right corner of the screen.
  4. You should see the account details.
  5. Scroll down to the Available Updates section.
  6. Tap on Update next to the app to update individual apps.
  7. Tap on Update All to update all apps simultaneously.

Reboot the device again after the updates are installed to implement necessary changes and remove dump cache on your system.

 

Second solution: Recover previous backups via iTunes for your iPhone XS Max.

Restoring previous backups that have been created prior updating to iOS 13.2 might resolve the frequently freezing touch screen issue. This will allow you to override the current system and could remove the glitches inflicted by the recent software update. To get this done, prepare a Mac or Windows computer with the latest iTunes installed. Once ready, follow the steps below:

  1. Using the Apple-supplied USB/lightning cable, connect your iPhone to the computer that you used to synced before. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
  4. Open iTunes on your computer once it’s connected.
  5. From the iTunes main screen, select the Sync option.
  6. Once prompted, enter your device passcode to unlock your phone. This will backup your iPhone to the computer.
  7. Click the option to Restore iPhone from the most recent backup.
  8. Then follow the rest of the on-screen prompts to complete the process.

After completing the process, turn on your iPhone XS Max and check if the touch screen frequently freezes or not anymore.

 

Third solution: Perform recovery mode restore to fix iPhone XS Max touch screen frequently freezes.

If the previous solutions fail in fixing the problem, you might want to try one of the advanced solutions that handle complex system errors that occur after a software update. This is by performing a recovery mode restore on your iPhone XS Max.

To carry out this process, you’ll need to prepare your Mac or Windows computer with the latest iTunes installed. Also ensure that your computer runs on the latest operating system that is compatible with your iPhone XS Max. If all requirements are met, connect your device to the computer using the Apple-supplied USB/lightning cable. Then allow iTunes to sync with your iPhone and backup files, if possible. Once the backup is secured, follow these steps to put your iPhone XS Max in recovery mode and then restore iOS in iTunes:

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly.
  3. Then press and hold the Power/Side button once prompted with Connect to iTunes screen. Do not release the button when Apple logo appears as you will need to enter recovery mode state.
  4. Once you enter the recovery mode, you’ll see either Update or Restore option.
  5. Select Restore if you want to reinstall and download iOS on your device without erasing data.

Do not disconnect your phone and keep it connected until the entire restore process is finished.

 

Fourth solution: Perform a DFU mode restore on your iPhone XS Max.

Another advanced solutions that could handle fatal system errors on your device is by performing a DFU mode restore. This is the most in-depth type of restore that you can do to your iPhone XS Max. This will put your device on a state where it allows communication with iTunes even when bootloader is not sync or activated. Just ensure that your phone did not incur physical damage like accidental drops or liquid damage. Otherwise, bring it to the nearest service center in your area for proper phone checking. If you want to take risks, prepare your Mac or Windows computer then follow the steps below:

  1. Connect your iPhone XS Max to the computer using the supplied USB/Lightning cable. Once connected, open iTunes on your computer.
  2. Press and quickly release the Volume up button.
  3. Press and quickly release the Volume down button.
  4. Press and hold the Side/Power button until the screen goes black.
  5. After the screen turns black, press and hold the Volume down button while keep holding down the Power/Side button.
  6. Wait for 5 seconds then release the Power/Side button but keep holding the Volume down button until your iPhone XS Max shows up in iTunes.
  7. Release the Volume down button once you see your iPhone in iTunes then follow the rest of the on-screen instructions to start restoring your iPhone through iTunes.

A force restart should allow you to exit DFU mode on your device once the process has been completed.

 

Still have a touch screen frequently freezes problem on your iPhone XS Max?

If the problem persists up to this point, there could be a complicated error that’s caused by the recent software update which resulted to the touch screen frequently freezes or not responding after installing it. Another reason why such issues could occur is if the hardware is already malfunctioning. For this instance, you’ll need to bring your device to the nearest service center and have it checked by their onsite technician. They’ll let you know how to fix the iPhone XS Max with touch screen frequently freezes or not responding problem after installing iOS 13.2.

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