How to fix an Apple iPhone X that keeps crashing and freezing (easy steps)

Crashes and freezes are a common occurrences when your Apple iPhone X has a problem with its firmware. More often than not, these issues are accompanied by a poor performance and sluggishness. So, if you’ve noticed that your iPhone takes too long to open applications and execute usual commands, you should immediately take time to troubleshoot it.

In this post, I will walk you through in troubleshooting your iPhone X that crashes and freezes frequently and randomly. We will try to look into each possibility and rule them out one by one until we can determine what the real problem is and how to deal with it. So, if you’re one of the owners of this device and are currently being bugged by similar issues or symptoms, continue reading as this article may be able to help you one way or another.

Before going further, if you found this post because you were trying to find a solution to your problem, then try to visit our troubleshooting page as we’ve already addressed most of the commonly reported issues with the phone. We’ve already provided solutions to some of the problems reported by our readers so try to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you and if you need further assistance, fill up our iPhone issues questionnaire and hit submit.


First solution: Soft reset or restart your iPhone X.

A simple solution like restarting the device is usually good enough to get rid of minor issues caused by software bugs. And this could be the only thing that’s need to get your iPhone X out from the headphone mode and back to its normal state. If you haven’t done so yet, then try it now. Here’s how:

  1. Press and hold the Side/Power button and either Volume button for a few seconds.
  2. Release the buttons when you see the Slide to Power off command.
  3. Then, drag the Power off slider to the right. Give your iPhone a few seconds to power off.
  4. After about 30 seconds, press and hold the Side/Power button again until the Apple logo appears, then release.

This process won’t affect any saved data on your iPhone’s internal storage and so you wouldn’t lose anything.

Second solution: Update to the latest iOS version

Apple always rolls out updates to fix widespread problems reported by users. Patches are also released every now and then to address security problems and that could be the case with your iPhone X right now. So, take time to find out and download the update, just don’t forget to backup your data beforehand. Once everything is set, follow these steps to check for and install new update for your device:

  1. Tap Settings.
  2. Tap General.
  3. Tap Software update.

An update notification will show up if a new software version is available for your iPhone. Before you continue to download and install the new software, backup all your important data and personal information for safekeeping. Some software updates would automatically alter your current settings once implemented. So you will just find out later that some options are no longer enabled or the other way around. It’s always better to have a backup file to restore to if needed.

Third solution: Update all apps

Aside from iOS updates, it is also recommended to install updates for your apps. Just like firmware updates, app updates are rolled out to keep apps optimized and at its best performance. App updates also contain bug fixes to get rid of any existing bug that might have caused the app to act weird. To get started, check for available updates for your apps with these steps:

  1. Open the App Store.
  2. Go to Updates section.
  3. If available, tap the Update button next to an app to install the new app update.
  4. If multiple updates are available, tap the Update all button to update all apps at once.

Restart your iPhone after updating all apps. All new updates and changes will then be implemented. See if that helps make your iPhone stable. If it still crashes and freezes, then try other solutions instead.

Fourth solution: Uninstall problematic apps

There are times when applications cause your iPhone to not work properly. More often, if there are issues with apps, your device may start to become sluggish and slow and may lead to crashes and freezes. This is the reason why you need to update not just the firmware but your apps as well. Instead of just updating the app that’s causing the problem, it’s better to uninstall it and then download it from the App Store; it will remove the app’s association with the firmware and other applications. Here’s how to do it;

  1. Go to the Home screen then locate the suspected app you want to remove or uninstall from your device.
  2. Tap and hold on the app icon.
  3. When the icons starts jiggling, tap the X on the corner of the app you want to remove.
  4. Tap Delete to confirm action.

Restart your iPhone to apply the recent changes you’ve made and at the same time refresh your iPhone system.

Fifth solution: Restore your iPhone

You may resort to a master reset or restore your iPhone X from an iOS backup if it’s still crashes and freezes after applying all prior solutions. It’s possible that a more intricate system error is triggering your device to crash and freeze when triggered and that’s what you need to fix. However identifying the underlying cause of major problems like this would be a bit difficult and likely takes time. So it would be better to go for a system reset or iOS restore. By reset here means you reset your iPhone and restore it to its factory default settings. If you prefer an iOS restore, you may do so through iTunes on a Windows PC or Mac computer. Just be sure to use the latest version of iTunes software to avoid system conflicts or relevant errors. But before you proceed to a master reset or iOS restore, don’t forget to back up all your important data because they will all be wiped out either process. You may back up data through iCloud or using iTunes.

Once everything is set, follow these steps to reset your iPhone X to factory defaults (master reset) through the settings menu. Here’s how it’s done:

  1. Tap to open the Settings app.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Erase all content and data.
  5. If prompted, enter the correct passcode for your device.
  6. Then tap to confirm iPhone reset.

Wait until the reset is finished and your iPhone reboots. Then proceed with the initial device setup to use your device again.

To restore your iPhone X in iTunes, you may refer to a step-by-step guide found on our iPhone X Troubleshooting page under Tutorials section. Just look for the topic on how to restore an iPhone X through recovery mode restore or DFU mode restore in iTunes.

After performing the procedures above and your iPhone X is still crashing and freezing, then you should bring it to the Apple Store and let the technician fix the problem for you.

Connect with us

If you need more help with the use of certain functions and features of the new Apple iPhone X smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone X. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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