Software updates are primarily aimed at making devices more stable, more secure and highly optimized. Nonetheless, it isn’t a guarantee that every new software update released would render positive outcome. As a matter of fact, many people ended up facing various kinds of post-update issues on their respective devices. Just like what has occurred to some Apple iPhone owners after implementing the iOS 13 update.
Tackled in this post is a pertinent issue in which the iPhone suddenly keeps restarting or getting stuck on the Apple logo and black screen after updating to iOS 13. If you’ve landed into this page while searching for potential solutions to the same problem on your iPhone, then this post might be able to help you out. Read on and feel free to refer to the outlined troubleshooting procedure to rule out post-update bugs that caused your Apple iPhone to act up.
Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar to yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our iOS issues questionnaire.
First solution: Force restart your Apple iPhone.
It’s a common post-update reaction among many devices to glitch or act up. It’s possible that your iPhone is stuck in infinite boot loop and couldn’t get past through the Apple logo or black screen after the iOS 13 update implementation. Should this be just a minor system glitch, performing a forced restart will likely fix it. A forced restart is carried out in various ways depending on which iPhone in use.
If you’re using an iPhone 8, 8 Plus or later model, follow these steps to force restart:
- Quickly press and release the Volume Up button.
- Quickly press and release the Volume Down button.
- Then, press and hold the Power button until the Apple logo appears.
If you’re using an iPhone 7, 7 Plus or earlier model, refer to these steps to force restart the device:
- Simultaneously press and hold the Power button and Home button until the device shuts down and reboots.
- When the Apple logo appears, release both the Power and Home buttons.
If your device is able to boot up to the Home screen, carry out the second and third solutions. If it gets stuck on the Apple logo or black screen again, skip to the fourth and/or fifth solution, if necessary.
ALSO READ: Apple iPhone iOS 13 update gets stuck on Resume Download
Second solution: Install pending updates on your Apple iPhone.
Another possible triggers are rogue apps. This is often the case if you haven’t configured your third-party apps to auto-update. It’s possible that some of these apps are no longer able to meet the minimum system requirements since they have changed from the update. As a result, these apps have become unstable and eventually affected other system functions. In that case, installing all pending app updates on your Apple iPhone could be the key to stopping the symptoms. Here’s what you should try doing next:
- From the Home screen, tap App Store to open the Apple Store application.
- Next, scroll down to the bottom of the screen then tap Updates. A list of apps with pending updates will then show up on the next screen.
- Tap the Update button next to the name of an app to install individual app updates.
- Tap the Update All button on the upper-right side of the screen to update multiple apps at once. This option is only visible if multiple app updates are available.
Reboot your iPhone after installing all pending app updates to apply the recent software changes and to refresh the device memory.
Third solution: Reset all settings on your iPhone.
The recent update might have overridden some of your system settings automatically and thereby results in some conflicts. To clear this out, resetting all settings on the Apple iPhone can help. Doing so eliminates all customized settings including auto-update overrides that triggered the system functions to glitch. Just refer to these steps whenever you’re all set to reset all settings on your iPhone. It doesn’t affect any saved information on the internal memory so you don’t need to back up files. Here’s how it’s done:
- From the Home screen, tap on Settings.
- Tap General.
- Scroll down to and tap on Reset.
- Choose the option to Reset all settings.
- Enter your device passcode when asked to continue.
- Confirm that you want to reset all settings on your iPhone.
After the reset, your iPhone restarts automatically and then loads up the original values and options. To use the features that are disabled by default, you will need to re-enable them individually.
Fourth solution: Restore iPhone in recovery mode via iTunes.
Restoring your iPhone system from a previous backup may be the only way to resolve the issue especially if the update had caused severe errors that ruined the phone’s system services. To carry this out, you will need to use a Windows or Mac computer with the latest version of iTunes app installed. Please note though that this process will delete all data saved on your iPhone storage and thereby results in permanent data loss. If possible, back up all critical information from your iPhone to iTunes. Then follow these steps whenever you’re all set to restore your iPhone:
- On your computer, launch or open iTunes. Be sure to use the latest version of iTunes app on your device to avoid facing system conflicts.
- Then connect your iOS device to the computer using the original USB cable while pressing and holding down the Home button.
- Release the Home button when the Connect to iTunes screen appears.
- At this point, iTunes will prompt you with a message saying that it has detected your iOS device in recovery mode and that you can restore your device. If you see this message, just click the Restore [Device name] button to instigate recovery mode restore through iTunes.
If you’re using an Apple iPhone without a physical Home button, entering recovery mode is carried out through these steps:
- Connect your iOS device to the computer using the USB/Lightning cable.
- When your device is connected, open iTunes on your computer.
- Then on your iOS device, quick-press and release the Volume Up button.
- Now, quick-press and release the Volume Up button.
- Finally, press and hold the Power button until the Recovery Mode screen (Connect to iTunes screen) appears.
Follow the rest of the onscreen commands to restore your device in iTunes. The restore process usually takes about 15 minutes to complete. Don’t disconnect your iPhone from the computer unless the restore process is finished. Your iPhone could end up having a corrupted iOS if the restore process isn’t completed.
ALSO READ: How to fix iOS 13 “Stuck on Verifying Update” error on iPhone or iPad
Fifth solution: Put your iPhone in DFU mode and repair iOS via iTunes.
In worst case scenarios, the operating system gets corrupted from the update and thereby results in recurring symptoms. To deal with major software issues like this, performing a DFU mode restore is usually needed. DFU or Device Firmware Update mode puts your device in a state that allows iTunes to access and sync with your iOS device without activating the boot loader. While this process offer a higher chance or rectifying complex system issues, it could result in permanent data loss. With that said, try to back up all critical data from your iPhone to iTunes before you proceed. Entering DFU mode requires a bit of timing and the steps vary from iPhone to iPhone.
If you’re using an iPhone 8, 8 Plus, X and later models, entering DFU mode is carried out with these steps:
- Connect your iPhone to the computer using the original USB cable or Lightning cable.
- Then launch iTunes on the computer.
- If your iPhone is turned on, turn it off as you normally do.
- While your iPhone is turned off, quickly press and release the Volume Up button then quickly press and release the Volume Down button and finally, press and hold the Side/Power button until the screen turns black.
- As soon as your iPhone screen turns black, press and hold the Volume Down button while you keep pressing the Side/Power button.
- After 5 seconds, let go of the Side/Power button but keep pressing the Volume Down button until your iPhone appears in iTunes.
- When you see your iPhone in iTunes, let go of the Volume Down button. At this point, your iPhone is already running in DFU mode and is all set for updating, downgrading, or restoring through iTunes.
If you’re using an iPhone 7, follow these steps:
- Connect your iPhone to the computer using the original USB cable or Lightning cable.
- Then launch iTunes on the computer.
- If your iPhone is turned on, turn it off as you normally do.
- While your iPhone is turned off, press and hold down the Power (Sleep/Wake) and Volume Down buttons simultaneously for about 8 seconds.
- After the elapsed time, release the Power (Sleep/Wake) button but keep holding down the Volume Down button until iTunes prompts a message this message: “iTunes has detected an iPhone in recovery mode.”
- If you see that message, release the Volume Down button.
You should then see that your iPhone screen becomes completely black. That’s an indication that you have successfully entered DFU mode. If the screen doesn’t turn completely black or it shows some texts or logos, it means that you have to start from the very first step because you failed to enter DFU mode.
If you’re using an iPhone 6s or earlier models, follow these steps to put it in DFU mode:
- Connect your iPhone to the computer using the original USB cable or Lightning cable.
- Then launch iTunes on the computer.
- If your iPhone is turned on, turn it off as you normally do.
- While your iPhone is turned off, press and hold down the Power (Sleep/Wake) and Home buttons simultaneously for about 8 seconds.
- After the elapsed time, release the Power (Sleep/Wake) button but keep holding down the Home button until you see the iTunes message saying that it has detected an iPhone in recovery mode…
- If you see that message, release the Home button.
You should then see that your iPhone screen becomes completely black. That means you have successfully entered DFU mode. If the screen doesn’t turned completely black or it shows some texts or logos, then that means you haven’t entered DFU mode and so you need to try again from the start. Once your iPhone is in DFU mode, you can proceed with iOS restore using iTunes commands
Does your Apple iPhone continue to restart, get stuck on Apple logo or black screen?
Since none of the given solutions is able to fix the problem, your next option would be to resort to third-party iOS repair and recovery tools. Just like iTunes, there are also many other software that are programmed to fix major iOS problems, including recurring symptoms inflicted by complex iOS bugs. These tools can be downloaded and installed on a Windows and Mac computer that runs on a compatible operating system. Just pick the most trusted and effective iOS repair and recovery software for your iPhone, download and install it on your computer and then connect your iOS device to the computer via USB cable/Lightning cable whenever you’re all set to use the iOS repair tool to fix your device. Generally, these tools are designed with a user-friendly interface thus you wouldn’t find it difficult to navigate and use.
If that doesn’t do any good either, then your next option and last hope to get your iPhone back up and running properly again is service. At this point, you can set an appointment for a service center visit so that an authorized iPhone technician can examine your device. There might be some physical or liquid damage that needs to be fixed.
For further assistance and official recommendations, you can report the problem to your device carrier or Apple Support. Considering that the symptoms started after installing iOS 13 update on your iPhone, makes it an indication that a dedicated fix patch from Apple is needed.
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