This post will walk you through resolving an iPhone issue about having no Wi-Fi internet connection. Read on to learn what to do if your iPhone 13 has no internet connection via Wi-Fi network.
Wi-Fi not working in iOS 15
Facing internet problems in mobile devices is inevitable given that there are a lot of factors that can affect wireless connections. And the transpiring symptoms vary depending on the underlying cause.
Common internet problems encountered by smartphone users include slow internet, Wi-Fi drops or intermittent connection and no internet connection at all.
Slow internet is when your connection is way too slow than the average data speed you’re supposed to be getting (based on your subscription). Wi-Fi drops or intermittent connection is when the internet connection is unstable and no internet is when your device is unable to connect to the internet.
The main issue tackled in this post is on an iPhone 13 that has no internet connection via Wi-Fi networks.
Such a problem typically occurs when the network equipment is experiencing firmware crashes. In some cases, random software issues including update bugs affecting Wi-Fi networks and relevant services are to blame.
Scheduled maintenance conducted by your internet service provider as well as unexpected network outages are also among the underlying causes.
In worst case scenarios, hardware damage on the network equipment or iPhone itself could be the root cause of the problem.
Before rushing to a service center, there are a few workarounds you can try on your end to eliminate software-related factors that might have prevented your iPhone from connecting to the Wi-Fi internet.
You may opt to try these methods should you need additional inputs when troubleshooting your iPhone 13.
Troubleshooting: iPhone 13 Has No Internet Connection via Wi-Fi
The following solutions are also applicable when dealing with wireless connectivity issues on other iOS 15 devices.
However, there might be some slight differences on the interface given that actual screens and menu options vary between device models and wireless service providers.
Prerequisites:
Before you begin performing the following solutions, verify and ensure that your iPhone is running on the latest iOS version. Keeping the device software up-to-date is recommended to ensure optimum system performance and network functionalities. You can update your iPhone on a computer using iTunes if needed.
Also ensure that the date and time settings on your iPhone are correct. If necessary, use automatic date and time settings on your device.
Feel free to start whenever you’re all set to troubleshoot your device. Don’t forget to test your internet connection after performing each solution to see if the problem is fixed or not.
Solution #1: Refresh your iPhone’s Wi-Fi feature.
The simplest solution to minor Wi-Fi internet problems that are transpiring and affecting randomly on an iPhone is a Wi-Fi refresh. And there are various ways to get this done on an iPhone 13.
First is to turn Wi-Fi off and on. Turning the Wi-Fi switch off for a few seconds and turning back on again gives your iPhone’s wireless features a quick restart. And it turns out that this simple tweak can help fix minor Wi-Fi errors on the device.
- Just go to your iPhone Settings-> Wi-Fi menu and then toggle the Wi-Fi switch to turn the feature off for a few seconds and toggle it back on again.
Wait for your phone to reconnect to the Wi-Fi network and once it’s connected, check your internet connection.
Another tweak is to turn Airplane Mode on and off. This method is also referred to as the Airplane mode trick, which has been proven to work wonders when dealing with random issues affecting wireless features on an iPhone.
To carry out the Airplane mode trick on the iPhone 13, just follow these steps:
- First tap the Settings icon from Home to launch the Settings app.
- From the Settings menu, tap Airplane mode.
- Then, toggle to turn the Airplane mode switch on.
- While Airplane Mode is turned on, reboot your iPhone.
- After it reboots, go back to the Settings-> Airplane mode menu and toggle the switch to turn the feature OFF again.
Turning Airplane mode on simultaneously disables all wireless features of your iPhone and turning it off re-enables them again.
So it’s like giving a simultaneous restart to your iPhone wireless features and services.
The simplest yet most effective tweak is to reboot/power cycle wireless modem/router. This is by far one of the very first recommended solutions given by ISPs when calling for help with Wi-Fi internet problems.
Restarting the modem/router from time to time is also recommended to clear out any errant cache that might have caused the modem/router firmware to glitch.
If you’re near the modem/router at the moment, try to power cycle or reboot it with these steps:
- Turn off the modem/wireless router as you normally do.
- While it’s powered off, unplug its AC adapter from the power source and keep it unplugged for about 30 seconds to 1 minute.
- After the elapsed time, plug it back in then turn it back on.
Wait for all the modem light indicators to become stable and your iPhone should re-establish Wi-Fi signal reception.
If you’ve set up your iPhone to auto-connect to the network, it will connect right away once the Wi-Fi network becomes available.
If your Wi-Fi network doesn’t show or it shows but says No internet, then there’s likely a problem with the modem/router or an outage might be occurring at the moment.
Solution #2: Restart your iPhone (soft reset).
To eliminate software-related errors that might have caused conflicts to your iPhone’s wireless connectivity features, performing a soft reset or rebooting the iPhone is likewise recommended.
Just follow these steps:
- Simultaneously press and hold the Side button and either Volume buttons until the sliders appear, then drag the Power Off slider.
- Alternatively, you can shut down and then restart your iPhone by going to Settings-> General menu and then drag the Shut Down slider to power off the device.
- After a few seconds, press and hold the Side/Power button until the Apple logo appears.
Performing a soft reset does not affect user data so it won’t delete any saved information from the iPhone storage.
Solution #3: Forget then re-add Wi-Fi network.
One of the possible reasons as to why your iPhone could not connect to the Wi-Fi network is because the network it’s trying to connect to has been corrupted or not working.
Should this be the problem, deleting the problematic Wi-Fi network and re-adding it is needed.
To forget a Wi-Fi network on an iPhone 13, just refer to these steps:
- First, go to your Home screen and then tap Settings.
- From the Settings app main menu, tap Wi-Fi. Make sure that the Wi-Fi switch is turned on.
- While on the Wi-Fi menu, find your Wi-Fi network and then tap the information (i) icon next to it.
- On the succeeding screen, tap Forget this Network.
- If prompted, enter your passcode to proceed.
- Read and review the pop-up warning and then tap the option Forget Network or Forget to confirm. The Wi-Fi network will then be deleted or removed completely from your phone’s network directory.
If you see any other saved Wi-Fi networks that you’re no longer using, then you better delete them as well. This is recommended to prevent your iPhone from automatically switching between available Wi-Fi networks, which could result in some random internet problems especially if any of these networks are corrupted.
Just repeat the same steps to forget any other saved Wi-Fi networks on your device.
After forgetting the Wi-Fi network, restart/soft reset your iPhone and then head back to the Wi-Fi settings menu to add and set up your Wi-Fi network like new.
Solution #4: Reset network settings.
To deal with recurring network problems including those affecting the iPhone’s wireless internet connection, performing a network reset is recommended.
Embedded on every iPhone are various types of reset commands you can activate whenever the need arises. And one of these is the reset network settings command.
This reset works by deleting all current network configurations and custom network settings on the phone. As a result, all network defaults are restored.
Network-related issues including Wi-Fi connection errors can also be addressed with this rese so it won’t hurt to try it.
To reset network settings on an iPhone 13, just follow these steps:
- Go to your Home screen and then open the Settings app.
- Scroll to and tap General.
- Tap on Reset.
- On the succeeding menu, tap Reset network settings from the given options.
- Enter your passcode if prompted.
- Tap the option to confirm network settings reset on your iPhone.
When the reset is finished, the phone reboots by itself. As soon as it boots up, all saved network settings are deleted and the network defaults are restored.
Solution #5: Reset all settings.
Another reset you can execute if the network reset doesn’t solve the problem is the reset all settings command. This reset is recommended before performing a factory reset.
Unlike a factory reset, the reset all settings command does not delete all user data so you won’t lose any downloaded apps, videos, photos, and other content saved on the phone.
What it deletes are custom settings for apps including app permissions and preferences, network settings and other customized information.
To reset all settings on an iPhone 13, just follow these steps:
- Go to your Home screen and then open the Settings app.
- Scroll to and tap General.
- Tap on Reset.
- On the succeeding menu, tap Reset all settings from the given options.
- Enter your passcode if prompted.
- Tap the option to confirm all settings reset on your iPhone.
Automatic system reboot follows when the reset is finished. As soon as it boots up, all system defaults are restored.
This means the need for you to re-enable necessary apps that are disabled by default. Also expect to set a default app for a certain data type just like the first time you access them on your device.
Solution #6: Restore your iPhone (factory reset).
A drastic solution to complex system errors that persistently occur on an iPhone is a factory reset. This reset will erase everything from the system including all downloaded apps, settings, contacts, multimedia content and other personal information stored on the phone. Thus it’s going to be a total system clean-up.
Stubborn bugs and malware that might have ruined the iOS Wi-Fi system are likewise obliterated in the process. Just be sure to back up all your important files beforehand so you’d still be able to retrieve or restore them after the reset.
Once you’ve got all set, just follow these steps to factory reset your iPhone through settings:
- Go to your Home screen and then open the Settings app.
- Scroll to and tap General.
- Tap Transfer or Reset iPhone to proceed.
- Tap Reset and then select Erase all Content and Settings option.
- If prompted, confirm that you’d like to erase your device.
- Wait for the phone to finish resetting and then restore all default values and options.
After the reset, you can proceed with the initial setup process and set up everything on your device as new. If you’ve managed to back up your iPhone to iCloud, then you can also restore it from backup.
Alternatively, you can use iTunes to restore your iPhone to its factory defaults or from a previous backup on a computer.
Still unable to connect to Wi-Fi internet?
The following tweaks are also proven to work wonders when dealing with wireless connectivity issues in iOS devices. Thus, you can try any of these succeeding methods to troubleshoot further.
1. Disable VPN on your iPhone
Other iPhone owners have managed to resolve the same problem by disabling VPN from the iPhone settings.
To get there, just head over to Settings-> VPN menu. If the VPN status says Connected, change it to Not Connected. Otherwise, Delete any VPN that appears on the screen.
2. Update or reset your wireless router/modem (if possible).
Another effective solution to Wi-Fi connection issues is to update the wireless router or modem in use. Just like iOS devices, updates rolled out for network equipment also contain fix patches to address various firmware issues that might have caused internet connection errors including the one you’re currently experiencing with your iPhone 13.
If you’ve got a Windows computer, you can try finding the router’s IP address using the ipconfig command.
The IP address and default gateway information are necessary to find the firmware update file for your router.
If you’re not familiar with the process, then you better contact your ISP’s tech support and ask for help in updating or resetting the wireless router/modem instead.
Escalate the Problem
If the problem is not fixed with any of the aforementioned solutions, then there’s a higher chance that the root cause is from the network base. This is often the case if your network service provider/carrier is currently experiencing technical difficulties.
Should this be the case, there’s not much that can be done on your end but to wait until the network outage is over and the internet service is back to normal.
Contact your ISP
You may also opt to report the problem to your Internet service provider. Just give them a call.
Contact Apple Support
If the problem started after installing an iOS update on your iPhone and none of the given solutions worked for you, then you better contact Apple Support to escalate the problem instead.