How to fix Caller ID that’s not working on the Apple iPhone XS, No Caller ID [Troubleshooting Guide]

If you’re very particular about knowing who’s calling or letting people know that it’s you who’s calling, then you can utilize your phone’s caller ID feature. You can also use and set your phone’s caller ID feature to hide your identity to anyone you wishes to call.

iPhone Caller ID Not Working?

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In case you’ll find trouble with your iPhone XS caller ID feature like when something doesn’t work as intended, then feel free to refer to the simple walkthroughs I’ve mapped out below. Read on to learn what to do if suddenly caller ID stops working on your iPhone XS.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our iPhone issues questionnaire.

How to troubleshoot iPhone XS with Caller ID issue

Before you begin to troubleshoot your device, check and ensure that the date and time are set correctly. If the date or time on your phone isn’t correct, then invalid timestamps for your calls will be posted and this could result to some errors with the Caller ID details.

To check on this information, go to Settings-> General-> Date & Time menu, then turn on the option to Set Automatically. This will prompt your device to set the date and time based on the current time zone in your location.

You may proceed and try these workarounds if the date and time settings are properly configured but caller ID is still not working on your iPhone XS.

First solution: Turn Caller ID off and on again.

Your iPhone’s caller ID functions may be just experiencing some random glitches which are usually dealt with by refreshing the feature. Thus, toggling the Caller ID feature off and on can be regarded among the first possible solutions to try on. Here’s what you should do then:

  1. Tap Settings from your Home screen.
  2. Scroll to and then tap Phone.
  3. From the Phone menu, select the option to Show My Caller ID.
  4. Then toggle the switch next to Show My Caller ID to turn the feature Off.
  5. While Caller ID is turned off, reboot or soft reset your iPhone XS with these steps:
    1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
    2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
    3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

After your phone reboots, head back to Settings-> Phone-> Show My Caller ID menu and then toggle the switch to turn the feature on again.

Second solution: Reinstall your SIM card.

SIM card issues including minor SIM card data corruption can also cause the same errors to occur. To rule this out, reinstalling the SIM card is recommended. This means removing and reinserting the SIM card on your iPhone XS. Here’s how it’s done:

  1. Turn your iPhone off completely.
  2. While your phone is turned off, insert the SIM ejector tool into the small hole on the SIM tray on the side.
  3. Gently push the ejector tool until the tray protrudes and then pull it out.
  4. Remove the SIM card from the SIM card tray.
  5. Examine the SIM card for any signs of damage like scratches or liquid traces. If everything looks fine with the SIM card, place it back into the SIM card tray in the same placement before you took it.
  6. Secure the SIM card and then push the SIM card tray back into the phone.
  7. Lock the tray in place and then turn the phone back on.

Try placing a test call from your other phone to your iPhone XS or vice versa and see if caller ID is already working as intended.

Third solution: Reset all settings on your iPhone XS.

Customized settings on the phone can also affect calling functions including Caller ID feature. This is likely the case if you happened to modify your iPhone settings and after that caller ID stops working. A simple possible solution to this would be settings reset. This method clears all customized settings and recent system and network configurations. Here’s how it’s done:

  1. From the Home screen, tap on Settings.
  2. Tap General.
  3. Scroll down to and tap Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your device passcode.
  6. Then tap the option to confirm all settings reset.

Wait until the reset is finished. You will know when it’s done if your iPhone restarts. After it finished booting up, get back to your Caller ID settings and make sure that the feature is enabled.

Fourth solution: Update carrier settings and phone software, if available.

Updating your phone’s carrier settings and operating system may also be necessary to get rid of any bugs that might have messed up the phone’s caller ID functions. To manually check for carrier settings update on your iPhone XS, follow these steps:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap About.

Stay on the About page for a few seconds and wait for a message prompt. If a new carrier settings update is available, you should see a notification asking you to update now or later.

To check for new iOS update to download and install wirelessly on your iPhone XS, follow these steps:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap Software Update.
  4. If a new update is available, select the option to Download and Install.

For safekeeping, you should back up important files before installing new updates.

Fifth solution: Reset and restore factory settings on your iPhone XS (factory reset).

The problem you’re dealing with may be very complex that could not be remedied by the previous workarounds. To deal with major system issues, performing system resets and restore is often needed. If you wish to troubleshoot further, then you can try performing a factory reset on your iPhone XS, to wipe everything and then restore the default settings. This therefore gives your phone a clean fresh start. Here’s how to factory reset your iPhone XS through settings menu:

  1. From the Home screen, tap on Settings.
  2. Tap General.
  3. Scroll down to and tap Reset.
  4. Select the option to Erase all content and settings.
  5. If prompted, enter your device passcode.
  6. Then tap the option to confirm full system reset.

You can also use iTunes to reset and restore your iPhone XS to factory default settings on a computer.

After the reset, retry placing test calls and see if Caller ID is already working as intended.

If some of your incoming calls aren’t showing the caller’s name, chances are that the person calling you has disabled the option to Show My Caller ID on his phone. This means that the problem isn’t on your end.

Seek more help

Contact your network service provider/carrier to report the problem and ask further assistance and official suggestions. If caller ID was working fine on your iPhone XS and then it suddenly stops working after installing an iOS update, then you’re likely dealing with a post-update bug that needs an official fix patch to be resolved. In that case, you will need to escalate the problem to Apple Support so they’ll be notified of the issue.


Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XS smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.