Finding where you are and finding where you want, with Apple Map app installed and running on the latest iOS on your iPhone couldn’t be easier. It uses GPS or Global Positioning System that is used to locate the ground position of a subject. With iOS13, Apple maps also has its own upgrades such as the new ‘Look Around” stree view level feature, there is also a “collection” feature for your list of favorites place as well as a ‘Favorites” feature for your most frequently traveled and visited places.
When the new features upgrades to the Apple Maps app has been quite an exciting experience, however, there are some reports of Apple users experiencing some problems related to Apple Maps. Some noticed that when trying to go to a particular location, the navigation is not properly functioning hence could not find the exact location or taking them to the wrong places. Also, some reported that Apple maps is not updating even when you changed your position. Most Apple users with the same problem claim that Apple Map started not functioning after updating to the latest iOS 13 version.
If you are having problems on Apple Maps app such as signal lost, not accurate, is not updating your location or showing the wrong location. Do not worry there are potential solutions that can help fix Apple maps not working on iOS 13. Continue to read on below to find out.
FIX APPLE MAPS NOT WORKING ON iOS 13
FIX 1: CHECK APPLE SYSTEM STATUS
First thing to do before proceeding with troubleshooting on your iPhone device, you have to make sure that Maps are not having some technical problems on their end. In order to do that, you have to check with Apple System Status. You will see on their website the list of application with Apple and their corresponding status. If on the Apple System Status page that Maps display, Maps Routing and Navigation, Maps Search and Maps Traffic are all in ‘Green’. It means that it is available and is not experiencing technical issues and the problem is most probably on your end. That the time to proceed with troubleshooting.
FIX 2: FORCE RESTART iPHONE
It is always recommended that whenever you try to fix issues with your iPhone is that you need to do a force restart. Doing this does not only refreshes your device but also force shutting down all running apps that may have caused the problems with Apple maps not working.
How to restart:
- Simultaneously press and hold Power/Sleep & Wake and Volume Down button
- The ‘Slide to Power off’ will appear, then release pressing buttons Power/Sleep&wake and Volume down buttons
- Then, slide ‘Slide to power off’ left to right to Turn Off your device.
- After approximately 1 -2 minutes, press Power home button to Power back ON device.
- Apple Logo will appear, iPhone device starts
- You may enter your Passcode or use Face ID or Touch ID to unlock your device have access.
- Relaunch Apple Maps app and check if it resolves the problem
FIX 3: Make sure the Wi-Fi or Cellular data are enabled
To be able to use Apple Maps, your iPhone must be connected to a WiFi or Cellular data. Not only should it be connected, the connection should also be reliable with a strong signal strength.
How to enable WiFi:
- Go to Settings from the home screen
- Tap on WiFi
- Toggle ON WiFi tab to turn it ON
How to enable Cellular Network:
- Go to Settings from the home screen
- Tap on Cellular
- Toggle ON Cellular tab to turn it ON
FIX 4: REFRESH LOCATION SERVICES
If Apple Maps cannot determine your exact location, you can try to fix it by refreshing Location Services on your iPhone.
How to refresh Location Services:
- Go to Settings from the home screen
- Tap on Privacy
- Toggle OFF to turn off Location Services
- Wait for a few seconds, Toggle ON again to turn it on
- Relaunch Apple Maps app and see if it fixes the problem.
FIX 5: SET DATE AND TIME
There are some instances when apps tends to not functioning properly it detected that your are not in your exact time zone. To prevent the hassle of manually setting date and time according to your location, make sure to set date and time to automatic. That way wherever you go if it is in a different location with a different time zone, you will no longer have a hard time changing and setting it up.
How to set Date & Time:
- Go to Settings from the Home Screen
- Tap on General
- Then tap on Date & Time
- Then Toggle ON ‘Set Automatically’ tab by sliding to ON
- Relaunch Apple Maps and check if it resolves the problem
FIX 6: FORCE CLOSE APPLE MAPS
Sometimes Apple maps is having problem itself that’s been causing it to not work. Basically, if a particular app not functioning well, it will not be able to provide you its functions and uses. Force closing Apple Maps often help fix the problem of the app not working on iOS 13.
How to force close Apple Maps App:
For iPhone X and later models:
- Swipe up starting from the bottom of the screen, while at the home screen of your iPhone.
- Slightly make a pause at the middle of the screen, App switcher appears. It is where Running apps are shown which is represented as an App Card.
- Next, locate Apple Maps App card from all the running apps by Swiping from left or right
- Swipe up Apple Maps app card to force close it.
- Relaunch Apple Maps app and check if it resolves the problem.
For iPhone 8 and earlier models:
- Press on the Home Button Twice. App switcher will appear. Where all the running apps on your iPhone is located and they are represented as an app card. Do not tap on the app card, doing so will launch the app.
- Find Apple Maps App card by Swiping from side to side.
- Swipe up Apple Maps app to close it.
- To exit App Switcher, tap anywhere on the screen or you can simply press the home button.
- Relaunch Apple Maps App and check if the problem has been resolved.
FIX 7: RESET NETWORK SETTINGS
Since Apple Maps uses network settings on your iPhone, a simple reset of your network settings can simply do the trick in fixing Apple Maps not working on iOS 13. If there are settings on your iPhone that was not configured properly that’s probably the reason for the problem to exist. Resetting Network settings can bring back all settings to default allowing you to configure them again. When doing this, you will not lose any data but make sure to save all your passwords such as WiFI passwords as this will be used to log in later on.
How to reset all settings:
- Go to Settings from the Home Screen
- Tap on General
- Then, scroll down from the list of options, tap on Reset which is located at the far bottom.
- Next, tap on Reset Network Settings.
- Enter correct Passcode once required to confirm action.
- Now, Restart your iPhone
- Enter again all passwords on Wifi and settings preferences.
- Relaunch Apple Maps app again and check it the problem is already resolved.
FIX 8: Update to the latest software
Since Apple users started complaining about Apple Maps not working on iOS 13, make sure to update to the latest available software. Whenever a new update is available for download, it usually provides new improvements on an app and also fixes bugs that have caused some technical issues on your iPhone. It is always recommended to update your iPhone software to the latest iOS versions available.
How to update software:
- Go to Settings from the home screen of your device
- Then, tap on General
- Tap on Software Update. Your device will now Check for available updates. It may take awhile for some device depending on the connection.
- If there is an available software update, tap on the Download and Install. Download process will automatically begin.
- If there are no available update, it means your software is up to date.
- Relaunch Apple Maps app again and try to use it to see if updating resolved the problem.