Amazon App Keeps Crashing on iPhone? Here’s How to Fix It

If the Amazon Shopping app keeps crashing or freezing on your iPhone, you’re not alone. Even well-built apps like Amazon can glitch out sometimes, whether it’s due to a buggy update, network issue, or corrupted app data. The good news is there are several reliable ways to get the app working again.

Here’s a full list of fixes to try if the Amazon app isn’t working on your iPhone—especially if you’re using an iPhone X or newer.

1. Force Quit and Reopen the Amazon App

Start with the basics. If the app is glitching, force-quitting it might be enough.

Swipe up from the bottom of the screen and pause in the middle (or double-press the Home button).
Find the Amazon app and swipe it up to close it.
Reopen the app from your Home Screen.

2. Restart Your iPhone

If the crash persists, restart your phone to clear system-level bugs.

Press and hold the Side button + Volume button until you see the slider.
Drag the slider to power off.
Wait 30 seconds, then press the Side button again to turn your iPhone back on.

3. Check Your Internet Connection

Amazon is a server-based app, so a weak or unstable connection can make it crash.

Go to Settings > Wi-Fi and make sure you’re connected to a reliable network.
Try toggling Airplane Mode on and off.
If you’re on cellular, go to Settings > Cellular, make sure it’s enabled for the Amazon app.

4. Reset Network Settings

If your network is acting up, a reset can help.

Go to Settings > General > Transfer or Reset iPhone > Reset.
Tap Reset Network Settings.
Enter your passcode and confirm.
Your phone will restart and you’ll need to reconnect to Wi-Fi.

5. Update the Amazon App

Using an outdated app version? That’s a common cause of crashes.

Open the App Store.
Tap your profile icon at the top.
Scroll to Amazon and tap Update if available.

6. Uninstall and Reinstall the App

If something’s corrupted within the app itself, this clears it out.

Tap and hold the Amazon app icon.
Tap Remove App > Delete App.
Go to the App Store and reinstall Amazon Shopping.

7. Free Up Storage Space

Low storage can make apps unstable.

Go to Settings > General > iPhone Storage.
Delete unused apps, photos, or videos to create more space.
Try launching Amazon again afterward.

8. Disable Low Power Mode

Low Power Mode might restrict app activity in the background.

Go to Settings > Battery.
Turn off Low Power Mode.

9. Check for iOS Updates

App compatibility issues often arise on older iOS versions.

Go to Settings > General > Software Update.
If an update is available, tap Download and Install.

Make sure your phone has at least 50% battery and is connected to Wi-Fi.

10. Contact Amazon Support

If you’ve tried everything and the app still crashes:

Go to Amazon Help in your browser.
Or use another device to contact Amazon support directly through the app or web.