YouTube has been known for offering a wide range of free video content from nonsense yet fun clips to comprehensive guides and noteworthy documentaries. Thus, it’s a one-stop free online video platform and a must-have app for any smartphone owners. The fact that YouTube is backed and maintained by the internet giant augments the app’s credibility. However, this does not guarantee that the YouTube app will always be problem-free. Among the common symptoms you would face whenever YouTube is misbehaving are loading errors as well as random to frequent crashes. And there are many factors that can trigger such problems to occur on the app regardless of which device it’s running on. And even the iPhone 11 Pro Max YouTube app is no exemption. To give you some inputs on how to deal with these random flaws, I’ve lined up some helpful procedures to eliminate the usual triggers. Read on to find out what to do if YouTube app suddenly keeps crashing on your new iPhone 11 Pro Max.
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Troubleshooting YouTube app that keeps crashing on your iPhone 11 Pro Max
Network-related issues, invalid settings, in-app glitches as well as bad updates are usually the underlying cause of YouTube app problems. In some cases, temporary server downtimes like when the YouTube server is experiencing some sort of technical difficulties are also among other factors to consider looking into when troubleshooting the problem. Isolated problems to a certain YouTube channel or video URL are also a possible cause. To rule out the said triggers, try carrying out the following procedures on your iPhone 11 Pro Max.
But before you begin, care to check your internet connection by loading up different websites on your browser app. If the sites are able to load or open as expected, then that denotes your iPhone’s internet connection is working fine. At this point, you may begin to troubleshoot your device.
First solution: Force close YouTube app then restart it.
Apps that were used on your iPhone remain open and running in the background unless you end them. Although keeping apps in this state can benefit in terms of reloading the same apps, doing so can also trigger some issues to arise and that would include random app crashes. Perhaps, YouTube was left in suspended state for long and eventually it stopped working and crashed. In this case, forcing the app to close would be necessary. And here’s how it’s done:
- Swipe up from the bottom of the screen then stop when your finger reaches the middle and pause until the app cards/previews show up.
- In the app switcher, swipe sideways to find the YouTube app card/preview.
- Swipe up on the card preview to force close the app.
- Follow the same procedure to end all other background apps from your iPhone.
After clearing out all background apps, retry loading YouTube app on your iPhone 11 Pro Max and then see if it still crashes or not any more.
Second solution: Soft reset your iPhone.
This is usually needed to dump junk files including corrupt temporary data that interfered with and triggered YouTube app to crash on your iPhone. Rebooting or performing a soft reset can also help fix other random symptoms inflicted by minor firmware crashes as well as in-app glitches. Hence, if you haven’t already, follow these steps to soft reset your iPhone 11 Pro Max:
- Press and hold both the Side and Volume Up buttons for a few seconds.
- Release both buttons when the Slide to Power off bar appears.
- Swipe or drag the bar to turn your device off.
- After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.
A soft reset does not affect any saved data on your phone, so no data from your iPhone storage will be deleted afterwards.
Third solution: Check and install any available updates for Youtube and other apps.
Apps usually receive periodic updates from their respective software developers. These updates usually bring in new and enhanced features as well as bug fixes. With that said, keeping apps up to date is highly recommended. If configured to do so, apps would install updates automatically for as long as your device is connected to the Internet. Otherwise, you’ll have to manually install pending app updates. So here’s what you should do if you haven’t configured YouTube to auto-update:
- From the Home screen, tap on the App Store icon to open the application.
- Tap on Today tab at the bottom.
- Then tap on the user profile icon (Apple ID header) on the top right corner of the screen. You should see the account details.
- Scroll down to the Available Updates section.
- Tap on Update next to the YouTube app to install pending update for the app.
- If multiple app updates are available, tap on Update All to update all apps at once.
Reboot or soft reset your iPhone after installing all pending app updates. This is necessary to ensure that all app updates are properly applied.. After rebooting, try launching YouTube app again to see how it works.
Fourth solution: Refresh your internet connection to fix YouTube app that keeps crashing on your iPhone 11 Pro Max.
As mentioned earlier, internet problems on the phone from slow internet to intermittent Wi-Fi connection can be the main reason as to why online apps like YouTube are suddenly acting up. To make sure this isn’t inflicting YouTube app problems, try to refresh your internet connection. You can do this by turning the Wi-Fi toggle off and on, using the Airplane mode trick, or resetting the network settings on your iPhone. Just follow these steps:
- Tap Settings from your Home screen.
- Select Wi-Fi.
- Tap the Wi-Fi switch to the OFF position.
- After about 30 seconds, tap the switch again to turn Wi-Fi back ON.
Another way to refresh wireless connections on your iPhone is using the Airplane mode trick. This method works by simultaneously turning off the phone’s wireless radios and associated features and then turning them back on. Here’s how it’s done:
- From the Home screen, tap Settings.
- Select Airplane Mode.
- Toggle the Airplane Mode switch to turn the feature ON. Doing so disables your iPhone’s wireless radios and associated features like Wi-Fi and Bluetooth.
- While Airplane Mode is turned on, reboot or soft reset your iPhone to clear out network cache.
- After it reboots, go back to Settings-> Airplane Mode menu.
- Then toggle the Airplane Mode switch to turn it OFF again.
To eliminate network-related errors that might have caused conflicts to online apps like YouTube, you can also reset the network settings on your iPhone 11 Pro Max. Doing so erases all your current network configuration including network preferences to their default values. Any associated errors are likewise deleted in the process.
Fifth solution: Turn off restrictions for YouTube on your iPhone.
When enabled, restrictions would limit certain apps from running or working completely on your device. Thus, you should also consider checking your iPhone’s privacy settings to make sure that the YouTube app is not limited or restricted. Here’s how to access this setting on your new iOS device:
- From the Home screen, tap Settings.
- Select Screen Time.
- Tap Content & Privacy Restrictions.
- Toggle the switch next to Content & Privacy Restrictions to turn the feature OFF.
- If prompted, enter your passcode to confirm and apply the changes.
Retry loading YouTube app after making necessary changes and then see if that makes some positive outcome. If it doesn’t and the app continues to crash, consider the last suggestion solution.
Last resort: Uninstall YouTube app then reinstall it on your iPhone 11 Pro Max.
Perhaps the application has been totally corrupted and therefore no longer functional. Worst things like this can happen to any app. Even a computer’s operating system succumbs the same dilemma due to accidental deletion of system files as well as when malware and software viruses strike. If this is what happens to YouTube app on your iPhone, uninstalling and reinstalling the app would be necessary. So here’s what you should try doing next:
- Go to the Home screen to get started.
- Scroll to and find the YouTube app icon.
- Tap and hold on the app icon for a few seconds. Keep holding the app icon when the pop-up menu appears and then release when the app icon starts to jiggle.
- Tap Delete from the warning message.
- Finally, tap Done on the top-right corner of the screen once you’re done deleting the app.
When the app is completely deleted, reboot or soft reset your iPhone to clear errant cached files from the internal memory and likewise to refresh the operating system. After it reboots, continue with these steps to download and reinstall YouTube app on your device:
- Tap the App Store icon from the Home screen. Doing so will launch the App Store main screen.
- Scroll down to the bottom right corner of the screen and then tap Search.
- Tap the Games, Apps, Stories, and More field then type in YouTube.
- Tap the Search key on the onscreen keyboard to begin the search for the keyed in application.
- Tap the GET button on the upper-right side.
- Tap Install to instigate installation of the app. You can use your Face ID to authenticate App Store purchase, if necessary.
- Enter your Apple ID password to continue.
- Then tap the Sign In button.
When the app is finished installing, tap the OPEN button to load the app and see if the problem is gone already.
Does YouTube app still keep crashing on your iPhone 11 Pro Max?
If all else failed to fix the problem, then it’s probably a YouTube error that’s not rectifiable by end-users. At this point, you can escalate the problem to Google’s YouTube support team so that they can make further assessments and walk you through more advanced troubleshooting methods to eliminate complex in-app errors that might have destabilized the application. Should this be found and confirmed to be attributed by some widespread temporary technical issues with the YouTube server, then Google must already working on it. So far, random technical problems affecting Google services are immediately resolved. With that said, you can expect YouTube to get back up and running properly again on your iPhone 11 Pro Max in no time.
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