We’re not expecting many iPhone XS issues at this time but we recently receive some connection-related problems so here we are. This post will answer a fairly common issue with iPhones — unable to connect to one particular wifi network. In the case shown below, a user is unable to connect to the internet using his work wifi. To find out what you can do in this situation, check out our solutions below.
Before we proceed, we want to remind you that you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem: iPhone XS won’t connect to work wifi
All of a sudden, my iPhone will not connect to the internet via the WiFi at work. I checked with my coworkers and all of them can access it. Prior to yesterday, I had no difficulty. So off I go to the service provider to get my phone checked out. I was able to download any updates on their WiFi and it works fine on my WiFi at home. At work, when I select the WiFi to connect to, immediately it indicates I am connected. But the “sign on” wont progress so my connection really isn’t connected. I know it isn’t the WiFi router, etc as no one else is having this problem. Hope this is making a bit of sense. I have tried resetting network connections, etc and no luck. Help.
Solution: There are two possible reasons why your iPhone X is not connecting to your work wifi:
- iPhone bug issue
- wifi-side restriction
To know where the issue might be coming from you must do a set of troubleshooting steps to isolate the cause.
Restart your device
The first troubleshooting step that you want to do here is a system refresh. Just restart the phone and see what happens. This often fixes network issues fairly easily.
Delete wifi network and enter correct password
Sometimes, secured networks will ask a device to authenticate itself everytime it connects. Networks used for business may also only allow a certain device to use their wifi network for a limited time. Once the timer has expired, the device may be asked to log back in.
Authentication can also occur if the wifi administrator recently changed the network password or updated the SSID (network name). If you don’t know the new password, talk to the wifi administrator so they can give it to you. If you are positive that you have the correct password but the phone keeps telling you that device is “unable to join the network” message or an “incorrect password” keeps popping up, restart your phone again. If that won’t fix it, open Settings app, go under Wi-Fi, and select Forget this network after tapping on blue “i” icon. Afterwards, log back in to your work wifi and see if it now works.
Reset network settings
We don’t think this is an iPhone issue at all but we still highly recommend that you try to reset your network settings if the above suggestions has not helped.
- Open Settings app.
- Tap General.
- Tap Reset.
- Tap Reset Network Settings.
Resetting network settings won’t affect user files such photos, videos, etc. It will only delete the names of wifi networks you’ve connected in the past, network passwords, mobile data settings, VPN settings, APN settings, etc.
If you are using a VPN, make sure that you know how to set it up again before doing the steps above.
Get help from your IT guys
There’s only so much that you can do on your end for this issue. If you are still blocked from connecting to the internet when on work wifi, it’s time that you seek help from your IT department. There may be some network policies being implemented that affects your particular device. For example, they may be limiting the number of devices to connect at a particular time, or they may have blocked your iPhone by mistake. Such things can only be checked by the one managing the router. Talk to that guy and explain to him or her that you’ve already tried to troubleshoot your iPhone. If they are unable to figure out the cause, then there’s nothing much that you can do at this point. As a workaround, you may want to switch to mobile data while at work.
Engage with us
If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.
Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.