What to do if your iPhone XS Max is getting weak Wi-Fi signal, poor Wi-Fi reception [Troubleshooting Guide]

Wi-Fi problems in mobile devices may occur in various symptoms. Aside from No connectivity, poor reception or weak Wi-Fi signal also denotes a wireless problem. In fact, poor reception often leads to intermittent Wi-Fi internet connection. Even the highest-tiered LTE devices would encounter these same problems. Network outages are usually the trigger but there are also other factors that are deemed among the underlying causes.

Oftentimes, these problems are attributed to software errors unless hardware damage is present on the affected device. This means that they’re possible to fix. This post highlights a few simple solutions to address a relevant issue on the new iPhone XS Max that is getting weak Wi-Fi signal. Read on to learn what to do if your new iPhone is getting poor Wi-Fi reception.

But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our iPhone issues questionnaire.

How to troubleshoot iPhone XS Max with weak WiFi signal or reception?

Before you troubleshoot software problems that might have caused poor Wi-Fi reception on your iPhone XS Max, make sure you’re within range from the wireless access point or your wireless router/modem. If you’re way too far from the router, your device won’t be able to get a strong Wi-Fi signal thus the reception is poor. If necessary, move closer to your wireless router/modem in use and see if that improves the Wi-Fi strength your device obtains. If the Wi-Fi signal remains weak even if your iPhone is just close to the router/modem, move on and try any of these applicable solutions.

First solution: Power cycle the wireless router/modem.

Wi-Fi problems aren’t always an issue on the phone but can also be attributed to firmware crashes on the wireless router/modem in use. That said, it’s also imperative to troubleshoot the router. A simple yet very effective solution to clear out random firmware crashes on the wireless router or modem is a power cycle. Here’s how it’s done:

  1. If you can access the router, then press its Power button to turn it off.
  2. While the router is off, unplug its AC adapter from the power source.
  3. Leave it unplugged for at least 30 seconds.
  4. Then plug it back in and turn on. Wait until all the light indicators go green and stable.

Allow your iPhone to re-establish connection to the Wi-Fi access point then see if the signal strength gets better.

Second solution: Reboot your iPhone XS Max (soft reset).

If the Wi-Fi reception isn’t getting any better after performing the first solution, then move on to a soft reset on the iPhone. The process mainly involves turning the phone off for a few seconds and then turning it on again. It’s the simplest way to get rid of minor software errors from random bugs and glitches on the phone. And this could be all that’s need to improve signal strength on your device. Here’s how it’s done:

  1. Press and hold the Side/Power button and either Volume Up or Down buttons simultaneously and then release both buttons when the Slide to Power Off menu appears.
  2. Then drag the power off slider to turn off your iPhone completely.
  3. After about 30 seconds, press the Power button again to turn your phone back on.

Performing a soft reset does not require backups as it won’t affect any saved data on the phone storage.

Third solution: Toggle Airplane Mode on and then on again.

Another simple trick that can help fix minor symptoms affecting the phone’s Wi-Fi functions is the Airplane mode trick. It works by turning Airplane mode on and off shortly. When Airplane mode is enabled, wireless radios, Wi-Fi, and Bluetooth features are automatically disabled. And disabling Airplane mode re-enables them. So it’s like giving the phone’s wireless functions a quick restart and refresh. Surprisingly, this has done wonders to many smartphone users who have dealt with random wireless connectivity issues on their respective devices. Thus, it won’t hurt if you’d give it a shot and see what happens. To do so, follow these steps:

  • To do so, head over to Settings-> Airplane mode menu, then tap the switch to enable Airplane mode. Alternatively, you can launch the Control Center then simply tap the Airplane mode icon to enable the feature.

After enabling Airplane mode, restart your iPhone then head back to Settings to disable Airplane mode again.

Fourth solution: Update carrier settings on your iPhone XS Max.

Implementing the latest carrier settings update on your phone can also help resolve network connection problems including poor Wi-Fi reception. Like iOS update, carrier settings update also bring in new and enhanced features to ensure optimum network experience. To check for and update carrier settings manually on your iPhone XS Max, follow these steps:

  1. Tap Settings.
  2. Tap General.
  3. Tap About.

You will see an option to update your carrier settings if an update is available. Follow the given instructions to install a carrier settings update manually on your iPhone XS Max.

Aside from carrier settings update, installing the latest iOS version available for your iPhone is also recommended.

  • To check for iOS update on your iPhone XS Max, go to Settings-> General-> Software Update menu.

An update notification will show up if a new software version is available for your iPhone. Follow the onscreen instructions to download and install iOS update  via over-the-air. A stable Internet connection, preferably through Wi-Fi is necessary to install OTA update and carrier settings update. This however may not be possible given that your phone is not getting a strong Wi-Fi signal. As alternative solution, you can update iOS and carrier settings on your iPhone XS Max on a computer through iTunes instead.

Fifth solution: Reset network settings on your iPhone XS Max.

Performing a network settings reset can also help if the problem is attributed to invalid or incorrect network configurations on the phone. Doing so will clear all your current network settings and customized network options then restores the default network settings. If you’d like to give it a try, then take note of your Wi-Fi network passwords and refer to these steps:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset Network Settings option.
  5. If prompted, enter your device passcode.
  6. Then tap the option to confirm network settings reset.

Wait until the reset is finished and your iPhone reboots by itself. After it boots up, default network settings will be loaded. By then you can reconnect to your Wi-Fi network and get back online. See if that improves your iPhone Wi-Fi reception.

If the problem continues after exhausting all prior methods, you may consider resorting to a factory reset to further troubleshoot complex software issues afflicting the iPhone’s wireless functions. Otherwise, escalate the problem to your Internet service provider/carrier for other options and recommendations. Also check and ensure that there are no ongoing outages that may be affecting wireless network services in your place.

If all your devices are having poor Wi-Fi reception and they’re all using the same Wi-Fi access point, then most likely the router/modem is at fault. In that case, you can contact the router manufacturer for further assistance or contact your Internet service provider so they can re-provision or reset the router from their end.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone XS Max smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS Max. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.