iPhone 11 Screen Not Responding to Touch? Here’s How to Fix It

If your iPhone 11’s screen isn’t registering your taps or swipes, don’t panic—this issue is more common than you think, and in most cases, it’s fixable without a trip to the Apple Store. Whether the screen is totally unresponsive or just lagging badly, this guide will walk you through the most effective solutions to get your touch controls working again.

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1. Clean the Screen

Sometimes, all it takes is a good wipe.

• Use a clean, dry microfiber cloth to gently clean the entire screen.
• Avoid using any liquids or harsh chemicals.
• Make sure the screen is completely dry before testing it.

Why it works: Dirt, oil, or moisture can interfere with the touch digitizer.

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2. Force Restart Your iPhone

A simple reboot can fix temporary glitches.

To force restart:

1. Quickly press and release the Volume Up button.
2. Quickly press and release the Volume Down button.
3. Press and hold the Side button until the Apple logo appears.

This clears memory and stops any app or system processes that may be freezing the screen.

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3. Update or Delete Problematic Apps

Some apps can cause your screen to freeze, especially if they’re buggy or outdated.

Steps to take:

• Delete the app you suspect is causing issues.
• Go to the App Store and tap your profile icon, then update all available apps.
• If the issue stops after deleting a specific app, that app was likely the culprit.

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4. Free Up Storage Space

When your iPhone’s storage is nearly full, performance—including touch response—can suffer.

To check and manage storage:

• Go to Settings > General > iPhone Storage.
• Delete large files, old photos, unused apps, and offload content you don’t need.
• Aim to keep at least 2–4GB free for optimal performance.

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5. Update iOS (Via Recovery Mode If Needed)

If your screen is unresponsive, you might not be able to update normally. Use Recovery Mode instead.

Steps:

1. Connect your iPhone to a Mac or PC with iTunes or Finder.
2. Put the device into Recovery Mode:
   • Press and release Volume Up, then Volume Down, then hold the Side button until you see the Recovery Mode screen.
3. Choose Update (not Restore) when prompted. This will reinstall iOS without erasing your data.

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6. Use iOS Repair Tools

If you’re still having issues, third-party tools like ReiBoot, iMyFone Fixppo, or Dr.Fone Repair can help repair iOS without data loss.

These tools can fix deeper system-level glitches that might not be solved with a basic update or reset.

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7. Factory Reset (Last Resort)

If nothing else works, reset your iPhone completely and start fresh.

To factory reset:

1. Back up your data via iCloud or iTunes.
2. Go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings.
3. Follow the prompts to wipe your iPhone and reinstall iOS.

Afterward, restore your backup during setup.

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8. Check for Hardware Damage

If the screen still isn’t responding after all software fixes, it could be a hardware problem.

Check for:

• Cracks or damage to the screen
• Signs of water damage
• Issues following a recent drop

In these cases, contact Apple Support or visit a Genius Bar for a hardware inspection.