How to fix Twitter app that keeps crashing, doesn't load properly on your Apple iPhone XS Max [Troubleshooting Guide]

Twitter is a widely used platform when it comes to connecting people online. With the constant updates and system enhancements, Twitter is now being used effectively for finding people to follow, search interesting tweets and events by some hashtags, promote products and services, get in touch with big brands and firms, and other essential functions. All these make Twitter among the must-have apps on your iPhone. But like any other server-based apps, Twitter app can also give into random issues so you can also expect to have random troubles when using the app on your phone. Aside from network connectivity issues, there are also other factors that can make Twitter app sometimes shaky or unstable.
To give you some inputs on how to deal with these random app issues, I’ve lined up some of the most effective solutions and workarounds you can try on. Read on to find out what to do whenever Twitter app suddenly fails to load or keeps crashing on your new iPhone XS Max.

For those who are looking for a solution to a different problem, drop by our troubleshooting page for we have already addressed some of the most common issues with this phone. Browse through the page to find issues that are similar with yours and use the solutions we suggested. If they don’t work for you or if you still need our help, contact us anytime through our iPhone issues questionnaire.

How to troubleshoot iPhone XS Max with Twitter app that keeps crashing?

Before troubleshooting, check your Internet connection and ensure that your phone is connected. Internet problems from slow connection to intermittent or no connection at all could be the root cause of the problem. If your Internet is working perfectly fine but Twitter is still acting up, then you can proceed and troubleshoot in-app errors with the following methods.

First solution: Quit the app then restart your phone.

Random crashes and loading issues transpiring on online apps like Twitter are usually due to minor errors within the app, server, or network connection. And the easiest possible way to fix these errors would be an app restart, if not soft reset/reboot on the phone system. Thus, you can try quitting the Twitter app first and then see what happens. Here’s how:

  1. From the Home screen, swipe your finger up and then pause.
  2. Swipe right or left to navigate through apps preview.
  3. Then swipe up on the Twitter app preview to end it.
  4. If there are any other apps running the background, quit them all to prevent any of them from causing conflicts to Twitter or any other apps on your phone.

After ending Twitter and other background apps, restart or soft reset your iPhone XS Max to dump cached files and temporary data from the internal memory including those that have been corrupted. Doing so will likewise help clear out minor system errors that might have caused troubles with Twitter app. Here’s how a soft reset is done on your iPhone XS Max:

  1. Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
  2. Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
  3. After 30 seconds, press and hold the Power/Side button again until the phone reboots.

Allow your phone to boot up and then relaunch the app to see if the problem is gone. If not, then you may continue to troubleshoot more complex in-app issues with Twitter.

Second solution: Install updates for Twitter, other apps, and iOS.

Installing the latest updates for Twitter can also be considered among other possible solutions because they do contain some fix patches or codes to clear the app from any errors and bugs. If your iPhone is connected to the Internet preferably via Wi-Fi, then you can try these steps to check for and manually install pending updates for Twitter app on your iPhone XS Max:

  1. Tap App Store from the Home screen.
  2. Scroll down to and then tap the Updates tab to show the list of apps with pending updates.
  3. Scroll through the list of apps and then find Twitter.
  4. Tap the Update button next to Twitter app to install pending updates for the app.
  5. If you see multiple app updates, tap the Update All button on the upper-right to update all apps simultaneously.

Aside from app updates, installing new iOS can also help fix the problem if system bugs and errors are causing it. Like app updates, iOS updates also offer bug fixes to address various types of issues transpiring on the phone, whether it’s isolated to certain apps or the entire operating system. To check for new iOS update on your iPhone XS Max via over-the-air (wirelessly), simply refer to these steps:

  1. Tap Settings from the Home screen.
  2. Select General.
  3. Tap Software Update.
  4. If a new update is available, select the option to Download and Install.

Then follow the rest of the onscreen prompts to implement the new iOS version. Reboot your iPhone when the update is completely installed so that apps won’t go rogue from the recent platform transition.

Third solution: Reinstall Twitter app on your phone.

The app might have been totally corrupted and is no longer working if it’s still showing the same symptoms after applying the previous solutions. Should this be the case, then you would need to uninstall and reinstall Twitter app on your iPhone XS Max, so as to get it back up and running properly again. Here’s how it’s done:

  1. From the Home screen, tap and hold on an app icon until the icons start jiggling.
  2. Tap the X on the Twitter app icon.
  3. Read the warning prompt, and then select Delete to confirm deletion of the app.
  4. Reboot your iPhone XS Max (soft reset) after deleting Twitter app.
  5. Then open the App Store.
  6. Search for and select Twitter app from the App Store search results.
  7. Tap the Cloud icon or Get button to download and reinstall the app.
  8. Follow the onscreen instructions to finish installing Twitter on your phone.

After installing Twitter, reboot/soft reset your iPhone to clear and refresh its memory. Then try loading Twitter app again and see if it’s already working properly.

More often than not, in-app errors are dealt with and cleared by reinstalling the application thus Twitter should be free from flaws after doing so, unless a more complex system error exist on the phone.

Fourth solution: Reset all settings on your phone.

One of the most effective solutions to app problems that are attributed to complex system errors and glitches is this reset. Resetting all settings on your iPhone XS Max works by removing all customized settings and changes including those that might have caused conflict with online apps like Twitter. This reset however does not affect any saved data on the phone memory like a factory reset does. Therefore you don’t need to create backups beforehand. Here’s how it’s done:

  1. From the Home screen, tap on Settings.
  2. Tap General.
  3. Scroll down to and tap Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your device passcode.
  6. Then tap the option to confirm all settings reset.

Your iPhone will then instigate the reset process and then reboots by itself when done. Allow your device to boot up then start enabling necessary features including Wi-Fi, Bluetooth, and other functions so you can use them again on your phone. Don’t forget to test Twitter after reconnecting to the Internet to determine if the problem is solved or not.

If none of these methods help and Twitter continues to crash or fail loading, then you may have to escalate the problem and seek more help.

Contact Twitter Support for further assistance in performing more advanced solutions and troubleshooting procedures to resolve internal app errors that caused Twitter app to act up on your iPhone XS Max.


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If you need more help with the use of certain functions and features of the Apple iPhone XS Max smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone XS Max. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.