The Spotify not working issue on iPhone XR is actually one of the common problems reported by users in the last few months. There were also those who complained of not being able to login to their account while others reported that someone has taken over their premium Spotify accounts.
The problem isn’t exclusive to iPhone XR users because even Android users have already reported similar issues. Needless to say, the problem could be with the app itself and that’s what we need to find out in this post.
I will walk you through in fixing Spotify not working issue in your phone. So, if you’re one of the owners of this device and are currently having similar problem, continue reading as this article may be able to help you.
What could have possibly caused Spotify not working issue
Aside from bad updates, there are also other factors that must be considered looking into when dealing with Spotify app problems on your iPhone XR. Among these are network connectivity issues, app glitches, invalid settings and misconfigured options.
Generally, the underlying causes are software-related. There are also some instances wherein system bugs and malwares are to blame. To fix the problem, you’ve got to rule out each of these factors. You can refer to the lined up solutions below, whenever you’re all set to resolve Spotify not working issue on your iPhone XR.
Troubleshooting iPhone XR with Spotify not working
The methods I demonstrate below are used to clear out app glitches and iOS errors inflicted by the recent iOS update and eventually caused Spotify app to fail or stop working on your iOS device. Don’t forget to test or launch the app after applying each method to determine if the problem is solved. Proceed to the next applicable solution if needed.
1st solution: Quit the app then restart
Apps can suddenly become rogue after installing an update as it adversely reacts to some platform changes. This is often the case if the app was left opened or suspended during the update. Should this be what’s occurring to Spotify after updating your iPhone XR to the latest iOS version, quitting and restarting the app will likely fix it. Doing so gives Spotify a quick refresh and a bug-free launch. Here’s what you should do then:
- Swipe up from the bottom of the Home screen and then pause slightly in the middle of the screen.
- Then swipe right or left to navigate through the app previews.
- Swipe up on the Spotify app card/preview to close it.
Also consider clearing any other apps that are left suspended or running in the background to prevent any of these apps from causing conflict with Spotify. Just follow the previous steps to quit individual apps until no app is left suspended.
After ending Spotify and clearing all background apps, head back to the Home screen then relaunch Spotify to see if it’s working fine already. If Spotify not working still, then you’ve got to try other options.
2nd solution: Reboot the phone (soft reset)
Another simple yet very effective solution to random system errors including post-update app glitches is device restart, otherwise known as soft reset on the iPhone XR. This works by clearing all minor system errors inflicted by the recent platform transition. It also clears and refreshes the iPhone system and internal memory, for faster and better operations. Thus if you haven’t already, follow these steps to restart or soft reset your iPhone XR:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
- After 30 seconds, press and hold the Power/Side button again until the iPhone reboots.
Allow your device to finish booting up and then reload Spotify to see if the problem is gone.
3rd solution: Update Spotify
Apps that often go rogue from an update are those that aren’t updated. If you haven’t set Spotify to auto-update, chances are that some critical updates for the apps weren’t implemented. As a result, the app has become unstable and unable to work completely. In that case, you can manually install pending updates for Spotify and other apps on your iPhone XR with these steps:
- From the Home screen, tap App Store.
- From the App Store main screen, scroll down to the bottom and then tap on the Updates tab. Wait for a few seconds to view the list of all apps with pending updates.
- Tap the Update button next to Spotify. Doing so will install pending update for the application.
- If multiple app updates are available, then you can just tap on the Update All button on the top-right of the screen to install all app updates simultaneously.
Restart your iPhone XR after updating apps to save or apply all recent changes to your apps and to clear your phone’s memory caches. If Spotify not working still after this, then move on to the next procedure.
4th solution: Uninstall then reinstall Spotify
If Spotify still doesn’t work after applying the previous procedures, there’s a higher chance that the application has been totally corrupted from the recent iOS update. To get it back up and running smoothly again, you will need to reinstall the application. This is also denotes the need to delete or uninstall the corrupted version of the app from your iPhone. Here’s how it’s done:
- Tap Settings from the Home screen.
- Select General.
- Tap iPhone Storage.
- Find and select Spotify app.
- Then tap the option to Delete or Uninstall the app.
You can also use the shorter method to delete Spotify from your iPhone XR Home screen. Here’s how it’s done:
- From the Home screen, lightly touch and hold the Spotify app icon until it jiggles. Do not press too firmly to avoid opening the Quick Actions menu.
- Then tap on the X at the upper-left corner of the app you want to delete.
- Tap Delete when prompted to confirm action.
Restart your iPhone after deleting Spotify app and when it’s done rebooting, head over to the App Store to find and install the latest version of Spotify for your iPhone XR. Just follow the onscreen commands to reinstall the application.
5th solution: Reset network settings
Aside from software-related errors, network connectivity issues must also be ruled out. This is usually needed if all your online apps are acting the same. To clear out post-update network errors from your iPhone XR, reset network settings with these steps:
- From your Home screen, tap on Settings.
- Select General.
- Scroll down to and then tap on Reset.
- Select the option to Reset network settings.
- If prompted, enter your passcode then follow the onscreen instructions to confirm network settings reset.
Allow your device to complete the network settings reset and then restarts by itself. After it boots up, set up and reconnect to your Wi-Fi network to get back online and use online services including Spotify.
6th solution: Reset all settings
Post-update problems with online apps, particularly Spotify can also be remedied by resetting all settings on the phone. This is usually the key to resolving the issue if invalid settings or misconfigured options are at fault. Some updates override some settings automatically, which may result to some conflicts. To rule this out, follow these steps to reset your iPhone XR settings:
- From your Home screen, tap on Settings.
- Select General.
- Scroll down to and then tap on Reset.
- Select the option to Reset all settings.
- If prompted, enter your passcode then follow the onscreen instructions to all settings reset.
After the reset, original options and default values are restored. All your customized settings are therefore deleted.
To use online apps and services, set up your Wi-Fi network and connect your iPhone to the Internet. Once it’s reconnected, try loading Spotify app and see if it’s already working properly.
Still Spotify not working on your iPhone XR
If you have other devices or computers that are connected to the Internet, try to access the Spotify main site and see if it’s loading. This will help you determine whether the problem is with the Spotify server rather than your iPhone XR. If you can’t access the Spotify website on any other devices, then that likely implies that the problem isn’t on your end. At this point, you may have to consider reporting the issue to Spotify support for further recommendations.
However, if Spotify loads and works properly on your other device, then this is likely a complex system issue on your iPhone XR. Should you wish to troubleshoot further, your remaining options would be a master reset and iOS restore. But before you do so, back up all your important files from your iPhone to iCloud or to iTunes so you can still recover them later. Should the problem started after installing an iOS update and it persisted after exhausting all possible solutions on your end, escalating it to Apple Support would be necessary.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!