Software iOS versions are typically rolled out via over-the-air (OTA). When Apple releases a new update for certain devices, your carrier will post an update notification and along with some quick notes on the new features, bug fixes, system requirements, and the like. If you see this update notification on your device, then you can update whenever you’re set. It’s by far, the fastest way to update mobile devices. Before updating, check and make sure that your device is connected to Wi-Fi and the Internet connection must be stable.
Aside from Internet connection, an ample of storage space is also among the key requisites. Update files that embed a number of features and fix patches usually come in big sizes and therefore require more storage space. If your device memory is shrinking, then you need to free up some space beforehand. Once you’ve got all the requirements met, you can go ahead and update your device in just a few taps. Nevertheless, there are some factors that would make such a simple process become a bit complicated. Highlighted below are some helpful workarounds that are used to deal with updating problems on an Apple iPad Pro device. Read on to learn what to do if for some reason your iPad Pro is unable to install an iOS update via over-the-air (OTA).
But before anything else, if you have another issue with your phone, drop by our troubleshooting page as we have already addressed hundreds of issues reported by the owners. Odds are that there are already existing solutions on our website or at least, there are similar problems we already fixed. So, try to find ones that are similar or related to your problem. If you need further assistance, however, feel free to contact us by filling up our iPhone issues questionnaire.
How to troubleshoot iPad Pro 2018 that’s unable to install new iOS update?
Before troubleshooting, check the current memory status of your iPad Pro. If necessary, free up some space by removing all unwanted apps and files. If memory space isn’t an issue, then check your Internet connection. To do this, you can open a browser app then navigate to different websites to see if all of them are loading successfully. Or you can try using online apps and services and see if they all work too. If they’re not, then you need to fix Internet problems on your iPad first hand. Otherwise, rule out software-related factors with these subsequent methods.
First solution: Restart your iPad (soft reset).
Like an iPhone, the iPad Pro also succumbs to random glitches that are likewise remedied by a soft reset or restart on the device. If you haven’t restarted it already, then do so with these steps:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
- After 30 seconds, press and hold the Power/Side button again until the device reboots.
Wait until the phone is finished rebooting and reconnects to Wi-Fi. Once connected, head back to your iPad settings and try to download the update again.
Second solution: Restart your wireless router/modem.
Network connectivity issues from slow to intermittent Internet access are usually the main reason why OTA updates fail to install. If your device is getting an unstable network connection, it won’t be able to establish secure connection to the update server. As a result, the update process gets interrupted. A simple reboot on the wireless router or modem in use typically resolves these random Wi-Fi symptoms. If you can access your wireless router or modem right now, follow these steps to give the network equipment a quick reboot or power cycle:
- Find the ON/OFF or Power switch then press on it until the device powers down.
- While the router is turned off, unplug its AC adapter from the power source and leave it unplugged for about 1 minute.
- After the elapse time, plug it back into the power source then turn on.
Wait until the wireless establishes stable Wi-Fi signal then reconnect your iPad Pro to the Internet when ready. As soon as it gets back online, retry updating your iPad.
- How to fix Netflix app that’s not working, keeps crashing on an Apple iPad Pro 2018 [Troubleshooting Guide]
- How to fix an Apple iPad Pro 2018 that has no Internet access but connected to Wi-Fi network [Troubleshooting Guide]
Third solution: Reset network settings on your iPad Pro.
Network connectivity issues that are tied to invalid settings or server errors on the device are often rectified by a network settings reset. Doing so will clear out all your current network configurations, including saved Wi-Fi networks, Bluetooth connections, APNs, and other relevant information. Any error caused by invalid network configuration will also be eliminated. If you wish to give it a try, then here’s how it’s done:
- From your Home screen, tap on Settings.
- Select General.
- Scroll down to and then tap on Reset.
- Select the option to Reset network settings.
- If prompted, enter your passcode then follow the onscreen instructions to confirm network settings reset.
Your iPad will restart by itself when the reset is finished and the loads the default network settings and values. Reconnect to your Wi-Fi network and once your iPad is connected, go back to Settings-> General-> Software Update menu and retry download and installing the update.
Fourth solution: Redownload the update on your iPad Pro.
If you already have made several attempts to download the update, then there’s a chance that some of the update segments have already been saved on your device. If that segment has been corrupted, then that’s likely the cause of the problem. To rule this out, remove or delete the update from your iPad storage and then download it again with these steps:
- Tap Settings from the Home screen.
- Select General.
- Tap iPad Storage.
- Find the iOS update in the list of apps that populates.
- Then tap to select the iOS update.
- Tap the option to Delete Update.
Wait until the update is completely deleted and once it’s finished, go back to Settings-> General-> Software Update style=”font-weight: 400;”> menu and download the latest iOS update available for your iPad Pro. Just follow the onscreen instructions to download and install the updates successfully on your device.
Fifth solution: Use iTunes to update your iPad Pro manually.
If you have a spare computer that has the latest version of iTunes installed, then try to use it to update your iPad Pro manually instead. Doing so will help you rule out software-related problems from Wi-Fi connection errors to invalid settings on the iPad that might have prevented it from updating wirelessly.
Before you update, be sure to create a backup of your device using iCloud or iTunes. Also make sure that your computer is connected to a Wi-Fi or Ethernet network and the Internet connection is stable. For starters, here’s the standard process of manually updating an iPad Pro in iTunes:
- Connect your iPad to your computer using the Apple-supplied USB cable/Lightning cable.
- Open iTunes on the computer then wait for it to detect your iPad.
- Select your iPad Pro when it appears in iTunes.
- Then click on Summary.
- Click the button to Check for Update.
- If prompted, enter your device passcode to proceed.
- Then follow the rest of the onscreen instructions to finish updating your iPad Pro through iTunes.
Don’t disconnect your device until the entire update process is complete. After updating reboot your iPad to ensure that all new system changes are properly implemented.
Seek more help
Contact your service provider or Apple support for further assistance if none of the prior solutions is able to help you update your iPad Pro. Verify and ensure that the update server is up or not going through some temporary issues. Should this be a problem with a congested Apple server like when a significant volume of Apple users is attempting to get the update, then all you have to do is wait and retry updating your iPad Pro at a later time when the queue is less.
I hope that we’ve been able to help you fix the problem with your device. We would appreciate it if you helped us spread the word so please share this post if you found it helpful. Thank you so much for reading!