Software updates particularly iOS can bring in good and bad outputs. While software updates are generally designed to serve good purposes, there are factors that can make it cause havoc to the receiving devices. Application errors are usually the first tangible symptoms.
Tackled in this post is a relevant issue on the Snapchat app that suddenly stops working or keeps crashing on an iPhone SE after installing the latest version of iOS. Read on to find out how this possibly happens and which workarounds to try when troubleshooting.
But before we actually move on to our troubleshooting, if you have other issues with your phone, then visit our troubleshooting page as we’ve already addressed some of the most common problems with this device. In case you need more help with your problem, fill up our Android issues questionnaire and hit submit to contact us.
First solution: Clear Snapchat and background apps.
Apps can become rogue after implementing new changes from software updates. This usually occurs due to some temporary data corruption on the application. As resolution, clearing the errant app as well as any background applications is recommended. By clearing means forcing the app to close and then restart. Here’s how it’s done:
- Press the Home button twice quickly to launch the app switcher. This screen contains previews of the apps you’ve recently used but aren’t closed.
- Swipe up on the Snapchat app preview to clear it.
- Do the same to clear the rest of background apps.
Background apps may become corrupted following a software change. As a result, other apps or system functions are adversely affected. And so background apps must also be cleared too.
Second solution: Soft reset/restart your iPhone SE.
A soft reset or device restart often works and results to a positive outcome for as long as the transpiring issue is inflicted by minor software glitches. Like a computer, restarting the iPhone will clear all apps and dumps cached files from the internal memory including those that were ruined by the new update. Here’s what you should do then:
- Press and hold the Power button for a few seconds until the Slide to Power Off button appears.
- Drag the slider to turn off your device.
- After 30 seconds, press the Power button again until the Apple logo appears.
If the iPhone display is not responsive as it gets stuck as Snapchat crashes, you can do a force restart instead.
- To do so, press and hold the Power button and Home button simultaneously for about 10 to 20 seconds and then release both buttons when the Apple logo appears.
Allow your device to finish booting up then retry launching Snapchat to see if the problem is gone. If the app remains erratic after the restart, then move on and try the next possible solution.
Third solution: Installing pending app updates.
New app updates are usually rolled out when a new firmware or iOS version is released. This is to keep the apps compatible with the new platform. Unless you’ve set your device to install updates automatically, you will need to check for and manually install pending app updates including Snapchat update. Here’s how to check and update Snapchat:
- Tap the App Store icon from the Home screen. Doing so will route you to the App Store main screen.
- Navigate to the bottom right of the screen and then tap the Updates icon. A new screen containing a list of apps with pending updates will then show up.
- Find Snapchat from the list then tap the Update button next to it.
- If you see multiple applications with pending updates, tap the Update All button instead. Doing so will update all apps simultaneously.
Again, restart your iPhone when the apps are finished updating to refresh the apps and clear minor glitches.
Fourth solution: Reset network settings on your iPhone SE.
Snapchat is an online application, which means it needs strong and stable Internet connection to work as expected. It’s possible that your device have ended up having some sort of network connectivity issues following the update installation. And this could be the main reason why Snapchat couldn’t get to work. In this case, you will need to deal with network problems first. As resolution, you can performing a network settings reset to restore the default network values and afterwards you can set up and reconnect to your Wi-Fi network as if it’s the first time. Simply follow these steps:
- Go to Settings from the Home screen.
- Tap General.
- Scroll to and tap Reset.
- Select Reset network settings from the given options.
- If prompted, enter your device passcode.
- The tap the option to confirm network settings reset.
Your iPhone will restart automatically when the network settings reset if finished. All your network configurations, Wi-Fi networks and Bluetooth connections are then deleted. To use the Internet and online services again, set up your Wi-Fi network then reconnect.
Fifth solution: Uninstall Snapchat then reinstall it from the App Store.
As your last resort, you may have to delete Snapchat from your device. There’s a chance that the app has become totally ruined or corrupted from the update or any other factors and because of that, it’s no longer working. The only way for you to get the app back up and running is to have it deleted and then reinstall it from the App Store. Here’s how:
- Tap and hold on any app icon from the Home screen.
- When you see the icons start to wiggle, tap X on the corner of the Snapchat app.
- If prompted with a message, tap Delete to confirm.
Restart your device then download and install the Snapchat app on your iPhone SE with these steps:
- Open the App Store.
- While on the App Store main screen, tap the Search icon (magnifying glass).
- Navigate to the Search tab and then type Snapchat in the search bar.
- Find and select the Snapchat app from the search results.
- To download the app, tap Get and Install. You may need to enter your Apple ID password to authorize and confirm app download and installation.
Perform another round of soft reset or restart to refresh the system and ensure that the newly installed application runs and works as intended.
Seek more help
Contact Snapchat Support or reach out to the Snapchat Help Center to report the issue if it persists after exhausting all applicable workarounds on your end. There might be some advanced app settings that need to be modified or reconfigured to make the app work with the current iOS version.
Or you can also escalate the problem to Apple Support or your carrier given the fact that it instigated after installing the new iOS update. Doing so will prompt them to make further assessments and if necessary, develop a fix patch to clear the bug.
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