Skype is one of the leading communication apps designed to connect people through online chats and video calls. The number of Skype users continues to grow and thus makes it deemed as the main communication platform over the Internet to-date. Skype comes in different versions including for computer, Android and iOS devices. To get started using Skype on your iPhone, simply download the Skype for iOS app version from the App Store and then install the application. Once installed, you can sign up for an account to log in and start communicating through the platform. Apparently, Skype is tagged among other robust apps but this doesn’t mean that the app is totally free of flaws. In fact, many people have encountered random issues while using Skype on their smartphones.
Among the widely encountered problems with Skype include loading errors as well as random crashes. Tackled in this post is a relevant issue with Skype that emerged since the iOS 11.3 rollout and for some reasons continues to plague to random iPhone owners. And it’s all about the Skype app that crashes on launch or upon logging. To give you some clues, I’ve mapped out some of the highly recommended solutions you can try whenever you’ll bump into the same problem while using Skype on your iPhone XS Max. Read further for more detailed solutions.
How to troubleshoot iPhone XS Max with Skype app that keeps crashing
Before you begin troubleshooting, check and make sure that your iPhone has stable Internet connection. Online apps would also become unstable and tend to misbehave if the Wi-Fi internet keeps dropping or intermittent. To rule out internet connectivity issues, check your other online apps and see if they’re behaving the same. If Skype is the only one that’s acting up, then you can try the following workarounds to troubleshoot software problems that might have triggered Skype app to crash constantly.
First solution: Force close or quit the app
Apps you’ve previously opened or used will be left in a suspended or standby mode. This means that the apps remained opened and running in the background unless you end them. While keeping apps in this state benefits in terms of multitasking or apps reloading, some apps would eventually get corrupted when left suspended for long. And that’s when adverse symptoms begin to emerge. To make sure this isn’t what’s causing Skype to misbehave, clear all background apps on your iPhone XS Max, including Skype app. Here’s how:
- From the Home screen, swipe your finger up and then pause.
- Swipe right or left to navigate through apps preview.
- Then swipe up on the Skype preview to force close the application.
Follow the same steps to end the rest of the background apps and once you’re done, retry loading Skype app and see if the problem is fixed. If the app is acting the same, then continue to troubleshoot and try the next methods.
Second solution: Restart/soft reset your phone
Another simple potential solution to random software errors and app glitches is a soft reset or restart on the phone. It has been proven effective when dealing with minor app problems in different mobile devices including iPhones. If you haven’t already, then follow these steps to soft reset your iPhone XS Max:
- Press and hold the Side/Power button and either Volume buttons simultaneously for a few seconds.
- Release the buttons when the Slide to Power Off command appears and then drag the power off slider to the right.
- After 30 seconds, press and hold the Power/Side button again until the phone reboots.
To clear all background services and force close all suspended applications including those that were corrupted, you can also carry out a force restart on your iPhone XS Max. Here’s how:
- Press and quickly release the Volume Up button.
- Press and quickly release the Volume Down button.
- Then, press and hold the Power button on the side of the phone and then release when the phone restarts.
Both these methods won’t delete any saved information including critical data stored on the phone memory. Apps, services and operating system are refreshed thus allowing them to have a clean start.
Third solution: Update Skype to the latest version
Apps that suddenly show random errors and stop working as intended are usually ruined by software bugs and malware. App developers already perceive such possibilities and so they’re periodically rolling out updates to keep their apps bug-free and optimal. But if you haven’t set your third-party apps particularly Skype to auto-install updates, then you might have missed to install some critical updates that would suppose to make the app sturdy. And so here you are now, facing such trouble. In this case, check for any pending app updates on your iPhone XS Max then download and install them manually. Here’s how:
- Tap to open the App Store then scroll down to Updates section.
- Navigate through the list of apps with pending updates.
- Tap the Update button next to Skype. Doing so will install pending updates for the app.
- Or tap the Update All button to install all app updates at once.
Aside from app updates, installing the latest iOS update available for your iPhone XS Max can also help get rid of software-related errors caused by random system bugs and malware. Like app updates, iOS updates also offer fix patches to address any existing bug-inflicted issues on iPhones. If you have stable Wi-Fi access, ample of memory space and battery life, then try to check for OTA updates to download and install on your phone. Simply follow these steps:
- Tap Settings from the Home screen.
- Select General.
- Tap Software Update.
Follow the onscreen instructions to download and install available iOS update. After updating, reboot/soft reset your iPhone to apply the recent system changes and to prevent apps from misbehaving.
Fourth solution: Reinstall Skype app from App Store
If Skype continues to act up after applying the prior methods, then there’s a higher chance that you’re dealing with a corrupted applications. In this case, you can possibly get the app to work properly again if you reinstall it. But this also means deleting the problematic app from your iPhone first. Once you’ve deleted or uninstalled the errant app, download and install the latest version of Skype app from the App Store with these steps:
- From the Home screen, tap and hold on an app icon until the icons start jiggling.
- Tap the X on the Skype icon.
- Read the warning prompt, and then select Delete to confirm deletion of the app.
- Reboot your iPhone XS Max (soft reset) after deleting Skype app.
- Then open the App Store.
- Search for and select Skype from the App Store search results.
- Tap the Cloud icon or Get button to download and reinstall the app.
Follow the onscreen instructions to finish installing Skype and then give your phone another reboot to apply the recent changes.
Fifth solution: Reset all settings on your phone
The above solutions are usually enough to deal with app-related errors that might have caused Skype app to crash unexpectedly. If the problem isn’t solved, then you are more likely dealing with a system error like. In that case, you will need to troubleshoot your device software then. To rule out invalid options or incorrect settings, you can apply this next solution. This method wipes all customized settings on the phone and then restores the default values and options. Unlike a master reset or factory reset, this method does not affect saved information thus won’t result to data loss. Here’s how it’s done:
- From your Home screen, tap on Settings.
- Select General.
- Scroll down to and then tap on Reset.
- Select the option to Reset all settings.
- If prompted, enter your passcode to proceed.
- Then confirm settings reset.
After the reset, your phone restarts automatically and then loads the original options. To use features like Bluetooth, Wi-Fi and other services, you need to enable them first individually.
Seek more help
If none of the above given solutions is able to solve the problem and Skype app continues to crash or act up on your iPhone XS Max, contact Microsoft Support or Skype help center to escalate the problem. There may be some more complex errors from within the app the require more advanced solutions in order to be resolved. Also verify and ensure that the Skype server is active and that there aren’t any temporary problems affecting Skype services. A persistent symptom could also denote that the problem isn’t on your end. However, if the problem started after installing an iOS update and that it persisted, you may have to report the problem to Apple Support so that they can make further assessments and create a fix patch if necessary.