Samsung Galaxy Note 3 Problems, Errors and How To Fix Them

Ever since we’ve started posting support articles for various devices, we received a lot of emails from our readers who were bugged by problems while using their smartphones. This post will tackle, at least, ten of the most common problems and errors with the Samsung Galaxy Note 3.


The actual emails from our reader are included here and right after each message is the solution to the problem. Remember that our solutions are based on what our readers told us about in their emails and we are always on the safer side of things. So, don’t expect us to provide solutions that could compromise the safety of the phone.

For those who have problems with their phones regardless of the brand, model and operating system, you may contact us via [email protected] We cannot promise to respond to every email we receive but rest assured we read all emails we receive.

Verizon Galaxy Note 3 has poor signal reception problem

Problem: Hi I recently purchased a Note 3 and my problem is not getting a signal at all while other people around me are fine try to call out and it says no mobile network or no signal at all try and reboot but that doesn’t work brought it down to the Verizon store and they said it’s a problem with the phone not the network is there anyway to fix this problem?

Solution: It’s probably an issue with the phone’s radio receiver (it’s hardware). I know a couple of people who have this very same problem but theirs was more of a software issue than hardware. What fixed their problem was factory reset.

The thing is, there’s no way for us to know for sure if the problem is really with the phone or not. So, I suggest you backup all your data first and perform master reset just to bring the phone back to its original settings. If there’s an available update, try to download and install it and observe closely.

If the signal reception doesn’t improve after you’ve done those procedures, then it’s the phone. The best course of action is, of course, having the phone checked by an authorized technician (if possible a Verizon tech).

How to turn off S Finder in Note 3

Problem: I’m a retired schoolteacher and recently my grandson bought me a brand new Galaxy Note 3. I love the phone and all its amazing features and I sometimes even wonder what kept me so long to buy smartphones as they make my life more convenient. I mean I deal a lot of emails before and I was hesitant to use a smartphone like this before for fear of technology, plain and simple. Now I have regretted the lost times poring over emails when I was at home while I was still working when I could have worked on them while in transit.

Anyway, I have this annoying little problem. Don’t get me wrong. I love Note 3 but recently I become irritated with the S Finder. Every time I tap the main menu key S Finder pops up on my screen. It doesn’t do this before so I’m wondering if I did something wrong. I can’t seem to find my way over settings. I just want S Finder out of my way. If I can remove it, I will. I was told it’s an integral part of the system so I don’t think I can take it off. I don’t do a lot of searches on my phone so it’s useless to me. Please help me turn this thing off. It’s making my life miserable whenever I use this lovely phone. Thanks in advance. Yours, Melinda.

Solution: Hi Melinda. We understand your frustration and would like to help as best as we can in this post. Unfortunately, if your phone runs the stock ROM (original operating system from Samsung), the only way to somehow resolve your issue is to check for yourself if there’s an option to do such after you pull down the notification panel. The notification panel is the easiest way to enable or disable features. If the option is not available, try to customize the notification panel first. There are 2 ways to do this. The first one is by swiping your finger from the top of the screen down to the bottom. The second method of opening notification panel is tapping the Menu key, then selecting Settings, then selecting Device, then finally tapping Notification Panel.

Now, if S Finder is not found in Notification panel (because it varies on other Note 3 models), we recommend that you install Titanium app from Google Play so you can disable it.

GPS problem on Note 3

Problem 1: Hello. I live in Texas and two weeks ago I drove to my daughter in Florida to spend a weekend in her place. I bought a Galaxy Note 3 before this drive and I was told that I could use it to find my daughter’s place in Florida through its on-board GPS. The problem I had with it though was that the damned app kept on crashing on me while I was on the way. I had to stop many times to restart the phone and after getting frustrated, I ended up using the ever reliable old-school map along the way. I noticed at that time that the app stops working when it reactivates itself when I take a turn, and sometimes, even while on a straight route. The app keeps on resetting itself and forcing me to follow one particular route only. I forgot about this for weeks but now that I have time, I did a little research. I don’t think someone had this problem before though, or so I thought. Can you help? — Ben

Problem 2: I recently bought a Samsung galaxy note 3 on eBay. I love the phone except for one problem-the GPS takes about 2-3 minutes to initially obtain a signal lock. It’s been this way since I first got it and went through a factory reset. — Al

Solution: A well-documented GPS problem for Note 3 bugged Verizon and AT&T users a few months back but the carriers already seemed to fix it as shown by the sudden absence of complains in many tech forums. Do you happen to use Verizon services? If you do, try to check if your phone is running the latest software and call them for more support.

However, if you don’t use Verizon as your provider, updating the phone to the most recent Android version should help you out (assuming the phone’s ROM is running the older system). Calling your internet provider should also help because you want to check with them for any network-related problems.

Your Samsung Galaxy Note 3 should not take that long to establish a GPS link unless there’s also an ongoing hardware problem.

An XDA-Developer forum member suggested a workaround to this problem by rooting the device so it runs the international Galaxy Note 3 firmware. The workaround was confirmed by many users to have worked. If you know how to root your phone, you can Google this workaround. crashes when opening WhatsApp

Problem: Hey guys I have recently updated my note 3 n9005 model to the latest version. Been working fine, how i have this minor issue and its with my messenger, WhatsApp. Lately i have been unable to change my message ringtone. Each time i tried i am getting this error message. Please see attached. Thanks in advance for your help. —Damian

Solution: Hi Damian. This issue can be fixed easily by clearing the cache of your apps. Other users reported this error to have prevented them from accessing their contacts list or adding someone to that list. So far, the most effective resolution is resetting app preferences. This step is meant to clear the logjam created by possible corrupt files. To do this, please follow these steps:

  1. Go to Settings
  2. Select General
  3. Tap Application manager
  4. Select All tab
  5. Tap the bottom left key of the phone
  6. Select Reset app preferences

Enabling Multiple Window Mode in Galaxy Note 3

Problem: Hi. I won a Galaxy Note 3 in a charity raffle and I say I’m loving this phone so much. It’s just amazing, period. Now, I need help to access something on my phone. Basically, what I want is to have is a split-screen of sort, like the split-screen idea in Xbox console when my son plays with his friend on Minecraft. I don’t know what the term your using for this feature but I know this is possible because I saw a younger man using it to watch a movie while at the same time checking his email, all at the same time!

This may sound simple to you but I think it’s a cool feature to have. The problem is I don’t know its name so I check the settings. This is my first smartphone and I’m 68 years old (not too late for technology, huh?). Anyway, I would you to walk me though the steps to enable it because I’m dying to see how it works on my phone. I’d really appreciate it if you can help me out with that. Thanks. — Martin

Solution: Hi Martin. It’s definitely not too late to enjoy the amazing technology your Samsung Note 3 has to offer. We believe that you are referring to the Multi Window Mode on your device which allows you to run two apps simultaneously. This feature offers a seamless way for users to glide from one app to another without leaving the current screen. Multi Window Mode even allows you to navigate recent apps and using them by simply dragging it from one Window to another. Below are the detailed steps on what to do to use this feature.

  1. Enable Multi Window Mode by swiping down the Notification panel at the top of the screen. Tap on Multi Window icon once you’ve pulled down the Notification curtain.
  2. Press and hold your phone’s Back button until Multi Window Mode is launched. After doing this, a small tab will appear on the left side. Tap on the small tab and drag the apps you wish to access at the same time to each window.

That’s it! You can now start using the Multi Window Mode with ease. If you want to run the same app on the both windows, simply drag the app to each and it should work too. However, at this time, this cool feature is only limited to My Files, Hangouts, YouTube, web browser, and email apps.

And if you’re not satisfied, you can also customize a pair of windows and save it for faster access in the future using this mode. So if, for example, you want to have both Email and YouTube together all the time, you want to use the Paired Window mode so you can easily access them again next time without dragging each app again to their respective window. To create a Paired Window, please follow these steps:

  1. Open two windows in Multi Window Mode
  2. Tap the grey-colored arrow at the bottom of the Multi Window mode strip to access Create, Edit, and help options.
  3. Select Create and name your customized Paired Window. After that, the created pair will become available at the top of the Multi Window strip for easy access.
  4. To edit your paired window, do the first step then press Edit instead of Create, then hit done to save the changes.

We hope that you will enjoy your device more after this.

T-Mobile Note 3 APN settings (4G)

Problem: I’m having trouble with my 4G connection on a T-Mobile Samsung Note 3. You gave instructions on how to set the APN on an ATT phone, was wondering if you could show me how to do a T-Mobile phone. Thank you very much. — Michael

Solution: Hi Michael. We’ve done some small research about this and below are the steps to configure your Note 3 to access T-Mobile’s 4G network:

  1. On the home screen, press Menu
  2. Tap Settings
  3. Choose Wireless and networks
  4. Ensure that Flight Mode is unchecked
  5. Select Mobile Networks
  6. Check that Use packet data is checked
  7. Tap Access Point Names
  8. Press Menu
  9. Select Reset to default
  10. Select T-Mobile US
  11. Select Name and populate the field with “SIMPLE Data MMS”
  12. Select OK
  13. Select APN and populate the field with “simple” this is CASE SENSITIVE)
  14. Select OK
  15. Select MMSC and add “smpl.” after “https://” and before “mms.”
  16. The field must show “
  17. Select OK
  18. Press Menu
  19. Select Save
  20. Reboot phone.

The phone should now be ready and configured.

Galaxy Note 3 lag issue

Problem: Hi! My Name is Shlomo. I have a few problems in my Note 3. The phone got pretty slower in the last two months and I don’t know why. I tried everything between uninstalling apps I don’t use and closing apps through the task manager. And all of these didn’t help the phone to go faster.

Also, most of the times that i see videos in landscape mode the video gets slower and the video doesn’t stream well. It gets fixed just when i restart the phone but the problem is getting back all the time. Thank you for all Your help!! — Shlomo

Solution: Hi Shlomo. Your Samsung Galaxy Note 3 packs a powerful processor and should be able to simultaneously handle multiple apps without a glitch. The problem that you mentioned though is still possibility so we compiled a list of tricks that you can try to reduce lag on your phone.

  • Root Access. Modifying the operating system or giving your phone root access will do away with some built-in apps like the TouchWiz UI and other built-in apps from Samsung. If you are okay with this, getting root access should help the phone perform faster.
  • Custom ROM. Once you have root access, you can go a step further by customizing the phone’s ROM or by replacing it with another without the usual bloatware from a carrier or Samsung. Custom ROMs today are also designed to optimize phone performance so this step should be of big help.
  1. Skip S Voice. The built-in S Voice app can cause delay so skipping it altogether is a good idea if we want to minimize lag. To do this just double tap the Home key, then press menu, go to Settings, then open through the home key.
  2. Disable phone animations. To tell your phone to open an app without the usual animations:
    1. Go to Settings
    2. Tap About device
    3. Tap the build number 7 times
    4. Go back and select Developer options
    5. Turn off the Animations Scale options
  3. Go to Idea Sketch right away. If you are using Samsung’s amazing Idea Sketch a lot, hovering the S Pen on the screen for about a second then pressing the pen’s button to jump to Idea Sketch directly should minimize lag.
  4. Switch from Pencil to Eraser. Moving from eraser to pencil many times in a row can become demanding for the phone’s processor. We recommend that you use the button on the S Pen itself. Tapping the screen after using the S Pen button should give you quick access to another function in this manner, saving resources on your phone for other tasks.
  5. Try using other Home Launchers. Although many people like Samsung’s built-in TouchWiz UI, there are better and faster home launchers out there. Nova Launcher, which is available in Google Play Store, is an excellent example. Installing third party Home Launchers will not remove TouchWiz but you can make it as the default, skipping TouchWiz altogether.

MMS issue on Verizon Note 3

Problem: I have an annoying problem with my Verizon Note 3. This has been happening for a while now but I don’t have much time to ask for support. The problem is basically with the phone’s MMS function. My girlfriend’s Droid from AT&T most of the time fails to receive the MMS pictures I send to her through my Verizon Note 3. Every once in a while she would get one or two but not all of them…ever. The only way for me to reliably send her pictures is via email, which I really don’t like a lot. I think the MMS feature is supposed to work as reliably as my other email apps. Can you help? Really appreciate it. — Russell

Solution: Hi Russell. Have you contacted the two carriers involved here? We don’t think there is a problem with your phones here. Looks like either AT&T or Verizon have intermittent problems with their service and it’s best if you tell them about it.

The only thing that we can recommend here to you as a user is to check the MMS settings of your phone to make sure that it is properly configured to send those pictures. Please follow these steps to do this on your Verizon phone:

  1. Go to Settings
  2. Select Wireless & networks
  3. Select Mobile Networks
  4. Select Access Point Names
  5. Tap the three dots at the bottom right and select New APN
  6. Fill in the information in their corresponding fields
    • Name: Verizon
    • APN: you can use either internet or vzwinternet
    • Proxy: <Leave in Blank>
    • Port: <Leave in Blank>
    • Username: <Leave in Blank>
    • Password: <Leave in Blank>
    • Server: <Leave in Blank>
    • MMSC:
    • MMS proxy: <Leave in Blank>
    • MMS port: 80
    • MCC: 310
    • MNC: 012
    • Authentication type: <Leave in Blank>
    • APN type: internet + mms


  1. To configure your girlfriend’s AT&T phone, do the initial steps and use the information below to populate the corresponding fields:
    • Name: ATT
    • APN: wap.cingular
    • Proxy: <Leave in Blank>
    • Port: <Leave in Blank>
    • Username: [email protected]
    • Password: cingular1
    • Server: <Leave in Blank>
    • MMSC:
    • MMS proxy:
    • MMS port: 80
    • MCC: 310
    • MNC: 410
    • Authentication type: <Leave in Blank>
    • APN type: default,supl,mms
    • APN Protocol: Leave it to the Default one

Note 3 can’t connect to network after getting disconnected

Problem: Sir, I am having annoying problem Android version 4.3. of late whenever i visit a place where low network coverage is there i lose data connection. That’s fine but the phone fails to connect back data on getting full tower too later all is with in 5 minutes of time. I tried switching on and off data connection, airplane mode but the only way it gets back data connection is by restarting. i think some sort of sudden hanging of data software is causing this. Is something seriously wrong with my phone? Kindly help me…Thanks. — Dr. Mani

Solution: Hi Dr. Mani. We think what you are experiencing is normal. Once disconnected from a carrier’s network your device may fail to establish a link again but a simple restart should fix it quite easily. A restart allows your phone to try to connect to a network with fresh information, which is important for networking routers employed by your carrier to be able to recognize your device.

Rest assured that you’re not the only one experiencing this problem. This is very common when you travel–once outside a coverage area, the phone may not automatically connect to another cellphone tower once in range, but restarting it may bring the connection back.

Galaxy Note 3 getting delayed text messages and notifications

Problem: Hello sir/madam. My problem is that my phone does not receive text messages and even app notifications real time. I know this because I tried to use another mobile to send a text message to my phone in my other hand and the message arrived 15 minutes later. App notifications like invites are doing the same thing so I think there’s a problem with my phone. Please check. — Karem

Solution: Hi Karem. Have you tried running the phone in Safe Mode to isolate the issue? Delayed text messages can happen from time to time but if this has been consistently happening, you may want to check with your carrier if they encounter network problems. This should be your second step after doing Safe mode on your phone. Safe mode is an easy way to determine if this problem is being caused by third party apps or software.

Calling your network provider should ensure that the issue does not start on their end. A final step should be to factory reset the phone. Make sure to back up your files before doing so.

Engage with us

Feel free to send us your questions, suggestions and problems you’ve encountered while using your Android or iOS phone. We support almost every smartphone that is available in the market today. And don’t worry, we won’t charge you a single penny for your emails. Email us via [email protected] any time. We read every email but can’t guarantee a response.

One Reply to “Samsung Galaxy Note 3 Problems, Errors and How To Fix Them”

  1. On my Galaxy Note 3 I keep getting the message Unfortunatly, the process has stopped. How do I repair this?

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