Problem With FaceTime Connection On iPhone X And How To Fix It

FaceTime is one of the major and still the most liked feature of Apple devices. This feature is pretty much similar with Skype as it also allows you to make free video calls to individuals also using an Apple device. This is useful not only for business related video calls but also to keep in touch with friends and loved ones that are living far away from you. FaceTime makes them closer to you. Not only can FaceTime do a one-on-one video call, it now has been improved and upgraded wherein you can now do group FaceTime in a single call. It is the easiest and perhaps the cheapest way to connect with your loved ones and friends. 

There have been reports that after updating their iPhone X to the latest iOS software, they have been experiencing problems with FaceTime. Problems such as fail FaceTime calls, FaceTime keeps disconnecting even when you’re in a call or even FaceTime connecting on its own. These problems can be frustrating especially for those who are used to making video calls on a daily basis to reconnect. Luckily for you, we have come up with potential solutions on how to fix these problems. Continue to read on below to find out how.



Before proceeding with troubleshooting on your device, you have to check first FaceTime Server is having some technical problems on its end. Did you know that Apple has its own website, Apple System Status page that gives you the current status of a particular app or service such as the App Store, iCloud, Find My app, whether it is having some technical issues or not. 

If upon checking on the status page that FaceTime Server is down, then there’s not much you can do about it but to wait for Apple to fix it. But at least now you’ll know that FaceTime is indeed down and it’s not your device that’s broken. 

But if on the System Status page that FaceTime is highlighted in green it simply means that it is Available and not having some problems on their end. This means that you should probably do some troubleshooting on your device instead to help fix the problem. 


It is highly possible that you are having problems with FaceTime Connection settings are not configured, which means it is not enabled. Enabling FaceTime allows you to contact and can be contacted on all your apple devices with FaceTime feature, using either your phone number or email address.

How to enable FaceTime

  1. Go to Settings from the home screen of your iPhone
  2. Scroll down from the list of options and tap on FaceTime.
  3. You will have the option on how you can be reached by FaceTime through your phone number or email address or even both. 

If you ever received a prompt message “Waiting for activation’, to fix this toggle OFF FaceTime and Toggle ON again after a few seconds to refresh FaceTime connection. 


FaceTime is considered to be a free service simply because you will not be charged when using FaceTime to make video calls. You can use your WiFi to make FaceTime calls that is why you have to make sure that you are connected to a WiFi connection that has a strong and reliable signal strength. If you are connected to a WiFI that is not having a good connection, most likely is the cause of problems with FaceTime connection on your iPhone X. 

How to check WiFI connection:

  1. Go to Settings from the Home Screen.
  2. Then, tap on WiFi. 
  3. Check if you are connected to a WiFI and check if the WiFI signal bar is full. You can try to refresh your WiFi connection by simple Toggle OFF WiFi tab and Toggle ON again after a few seconds.

If after refreshing your WiFi connection and yet the problem still exists, try to connect to another WiFi network.


It is likely though that having some problems with your WiFi connection could pretty much affect FaceTime Connection. If upon checking on the previous solution that you are connected to a WiFI connection and yet FaceTime connection problem still exist, you can try to restart your Wifi. Doing this actually works for some as it refreshes your WiFi Connection. 

How to restart WiFi connection:

  1. Make sure that the router you are trying to connect to is turned ON. 
  2. Switch OFF Router by turning the switch to OFF or unplug it from the electrical source.
  3. Wait for at least 3-5minutes.
  4. After, Switch it ON again and reconnect your iPhone X to the WiFi network
  5. Try making a FaceTime call to see if the problem has been resolved.


If you have set restrictions of FaceTime from the Content and Privacy Restrictions, then it is the cause problems with FaceTime Connection. Make sure to disable FaceTimeRestrictions to be able to enjoy FaceTime features. 

How to disable FaceTime Restrictions:

  1. Go to Settings from the home screen of your iPhone
  2. Then tap on Screen Time tab
  3. Tap on Content and Privacy Restrictions
  4. Next, tap on Allowed Apps
  5. Toggle OFF FaceTime restrictions (Sliding the button to the left to turn it to green, which means its disabled)


Whenever Apple releases a new software, it usually offers a new improved settings and features as well as fixes bugs that may cause errors or problems with your device, in this case problem with FaceTime Connection. It is therefore recommended to update your iPhone device to the latest software. 

How to update software:

  1. Go to Settings from the home screen of your device
  2. Tap on General
  3. Then, tap on Software Update. Device will now check for available updates. If there is an available software update, tap on the Download and Install. Download process will begin. 
  4. However, if there are no available update, this means your software is up to date.
  5. Relaunch FaceTime App. Try to do FaceTime calls again and check if the problem has been resolved. 


If after restarting your WiFi network and FaceTime connection problem still persists, you may now reset your network settings. Not to worry as this solution does not erases the contents on your iPhone but instead it deletes all saved passwords and setting preferences bringing it back to default state. Which mean that you have to keep in handy passwords such as WiFi password which will be used later on to logged into the WiFi network.

How to Reset Network Settings:

  1. Go to Settings from the Home Screen
  2. Scroll down from the list of options and tap on Reset.
  3. Tap on Reset All Settings
  4. Enter Device Passcode  or Face ID if required to confirm action
  5. After Reset, configure again all settings preferences and reconnect to the WiFi network using the correct WiFi log-in details.


There are some instances that the FaceTime app is having problem on itself that’s been causing have connection issues. Technically, if an app is not working well as its used to, it will not be able to provide users its main functions and uses. Force closing FaceTime apps often help fix the problem with FaceTime Connection as this refreshes the app. 

How to force close FaceTime App on iPhone X:

  1. While at the home screen of your iPhone screen, Swipe up starting from the bottom of the screen.
  2. Slightly pause at the middle of the screen, App switcher will appear. Running apps as App card can be seen at the app switcher.
  3. Next, locate FaceTime App card from all the running apps by Swiping from left or right 
  4. Swipe up FaceTime app card to force close it.
  5. Relaunch FaceTime app and try to make a FaceTime call to check if it resolves the problem.


Turning off and turning back on your device can sometimes do the trick to fix problems with FaceTime Connection as it refreshes your iPhone. 

How to restart iPhone:

  1. Press Power/Sleep & wake button, wait until ‘Slide to Power Off” appears.
  2. Slide from left to right “Slide to power off” command. iPhone Device powers off
  3. Wait for at least 2-3 minutes
  4. Turn ON iPhone by pressing Power/Sleep & wake button, wait for Apple logo to appear then release pressing.
  5. iPhone will normally start.

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