With Netflix, you can use your device to watch your favorite movies and TV shows as well as notable documentaries. All you need to get started with Netflix streaming are a stable internet connection on your device and a valid Netflix account (membership plan). In case you’re having trouble with Netflix streaming on your new iPhone, I’ve mapped a few simple yet effective solutions below. Feel free to refer to this troubleshooting guide, whenever you need more inputs in fixing Netflix app that keeps crashing on an iPhone 11 Pro.
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Troubleshooting Netflix app that keeps crashing on your iPhone 11 Pro
Before you start troubleshooting, try to access the Netflix website on your browser. If you can access the site without bumping into some errors, then that means there’s no problem with the Netflix server. In that case, you may go ahead and troubleshoot the app and your iPhone itself. If you cannot access the Netflix website, it means that the Netflix server is down and thus you can’t get Netflix app to work as intended on your device.
If you are using proxy servers, VPNs, or other software that might route your internet traffic outside of your current region, try to disable them and set your phone’s network settings to automatic. You can ask more help from your internet service provider in configuring or disabling any VPN, proxy, or unblocker software on your device. Note that any proxy or VPN use will prevent you from streaming Netflix, so better disable them first. Otherwise, start ruling out software-related factors that might have interfered with Netflix streaming on your new iPhone using the following solutions.
First solution: Force close and reset Netflix on your iPhone 11 Pro.
Refreshing any outdated Netflix information saved on your iPhone can also help fix the problem. All you have to do is to reset the application. Doing so will delete any downloaded titles to your iPhone. You may start with this method if you’ve already used Netflix on your iPhone and then suddenly it stopped working or kept crashing. Simply refer to these steps:
- From the Home screen, tap Settings.
- Swipe down until you find the Netflix app.
- Tap to select the app.
- Then drag the Reset toggle to the ON position.
- Swipe up from the bottom of the screen to return to the Home screen.
From the Home screen, open the App switcher to force close Netflix app on your iPhone 11 Pro. Just follow these steps:
- Swipe up from the bottom of the screen then stop when your finger reaches the middle and pause until the app cards/previews show up.
- In the app switcher, swipe sideways to find the Netflix app card/preview.
- Swipe up on the card preview to force close the app.
Go back to the Home screen and then try opening the Netflix app again to see if the problem is fixed.
Second solution: Restart your iPhone 11 Pro (soft reset).
The simplest given solution to various types of software issues on an iPhone is a device restart or soft reset. Aside from giving your iPhone a quick pause, it also refreshes the internal memory and dumps all junk files. If you haven’t already, then go ahead and soft reset your iPhone 11 Pro.
- Press and hold both the Side and Volume Up buttons for a few seconds.
- Release both buttons when the Slide to Power off bar appears.
- Swipe or drag the bar to turn your device off.
- After about 30 seconds, press and hold the Side button and then release when the Apple logo appears.
Wait until your phone has completed the boot sequence and then reconnects to the Internet. Once it gets back online, retry loading Netflix and see how it works. If the problem continues to crash, then move on to the next applicable solution.
Third solution: Refresh your internet connection to fix Netflix app that keeps crashing on your iPhone 11 Pro.
If you’re seeing an error message saying that there’s a problem connecting to Netflix, it usually denotes that a network connectivity issue is preventing your iPhone from accessing the Netflix service. In this case, refreshing your iPhone’s internet connection could help. There are many ways to get this done. And these are as follows:
- Toggle Wi-Fi off and on. Turning the Wi-Fi switch on your iPhone can also help resolve minor issues affecting wireless functions and online applications. Doing so gives a quick refresh to your phone’s Wi-Fi system and thereby eliminates any existing connection errors Here’s how it’s done:
- Tap Settings from your Home screen.
- Select Wi-Fi.
- Tap the Wi-Fi switch to the OFF position.
- After about 30 seconds, tap the switch again to turn Wi-Fi back ON.
- Use the Airplane Mode trick. Another simple old trick that’s been used to rectify various wireless connectivity issues on an iPhone is the so-called Airplane Mode trick. It works by giving a simultaneous restart on your phone’s wireless features. Here’s how it’s exactly done:
- Tap Settings from your Home screen.
- Select Airplane Mode.
- Tap the switch to turn Airplane Mode on. Doing so simultaneously disables wireless radios of your iPhone.
- While Airplane mode is turned on, restart/soft reset your iPhone.
- Then head back to Settings-> Airplane Mode menu.
- Toggle the switch to turn Airplane Mode off again.
- Wait for your iPhone to re-establish wireless signals.
As soon as your phone re-established Wi-Fi signal, turn Wi-Fi back on to reconnect to your network and get back online. Then launch Netflix app again and retry updating your apps.
You can also execute a complete Wi-Fi internet refresh, by rebooting or power cycling your wireless router/modem. This will help fix the problem if the network equipment is at fault. Here’s how it’s exactly done:
- Press the power button/switch to turn off the network equipment completely.
- While the equipment is turned off, unplug its AC adapter from the power source and keep it unplugged for about 30 seconds to 1 minute.
- After the elapsed time, plug it back into the power source and then turn it back on.
- Wait until all the light indicators become stable.
Wait for your iPhone to re-establish Wi-Fi signal and then reconnects to the network. As soon as it gets back online, retry Netflix streaming and see if it’s already working properly.
If none of that helps, reset network settings on your iPhone 11 Pro to erase your current network settings and restore the default network values. Just refer to these steps if you wish to continue with a network reset:
- Tap Settings from the Home screen.
- Scroll down to and select General.
- Tap Reset then select Reset network settings option.
- Enter your device passcode if prompted.
- Tap Reset network settings again to confirm.
Allow your device to finish the reset process and then restarts by itself. As soon as it boots up, enable Wi-Fi and other wireless features you’d like to use on your phone. Once you’re device is reconnected to the Internet, try loading up the Netflix app and see if the problem is gone.
Fourth solution: Disable restrictions for Netflix app on your iPhone 11 Pro.
When restrictions are activated, you won’t be able to run or use restricted apps as intended. While this feature benefit in terms of privacy needs, it can also inflict some troubles if it restricts the app you’d like to use. To make sure this isn’t the underlying cause, check and manage your iPhone’s restriction settings with these steps:
- Go to the Home screen, tap Settings.
- Select Screen Time.
- Tap Content & Privacy Restrictions.
- If prompted, enter your Screen Time password to continue.
- Then toggle the switch next to Content & Privacy Restrictions to turn the feature OFF.
Retry Netflix streaming while restrictions are disabled to see if the problem is fixed. If doing so brings positive outcome, go back to your iPhone settings and re-enable restrictions without limiting or restrictions Netflix app and relevant services.
Fifth solution: Install pending updates for your apps and iOS.
Updates may also contain the required fix patch for Netflix app. If you haven’t set your third-party apps to auto-update, chances are that you’ve missed to install some critical updates for Netflix and thus the app has eventually become unstable. If you don’t have a problem connecting to the Internet, follow these steps to check and installing pending updates for Netflix and other apps:
- From the Home screen, tap on the App Store icon to open the application.
- Tap on Today tab at the bottom.
- Then tap on the user profile icon (Apple ID header) on the top right corner of the screen. You should see the account details.
- Scroll down to the Available Updates section.
- Tap on Update next to the Netflix app to install pending update for the app.
- If multiple app updates are available, tap on Update All to update all apps simultaneously
Don’t forget to reboot your iPhone after updating apps to ensure that all new software changes and fix patches are properly applied.
Last resort: Uninstall then reinstall Netflix on your iPhone 11 Pro.
If the Netflix app on your iPhone is corrupted, you won’t be able to use it unless you have it reinstalled. Given that the problem continues after applying the previous solutions, there’s a higher chance that your Netflix app has been corrupted and therefore needs reinstalling. This also denotes the need for you to delete the erratic version of the application. That said, follow these steps to uninstall then reinstall Netflix app on your iPhone 11 Pro:
- Go to the Home screen to get started.
- Scroll to and find the app that you’d like to reinstall. In this case, locate Netflix.
- Tap and hold on the app icon for a few seconds. Keep holding the app icon when the pop-up menu appears and then release when the app icon starts to jiggle.
- Tap Delete from the warning message.
- Follow the same steps to delete other apps that you’d like to reinstall.
- Finally, tap Done on the top-right corner of the screen once you’re done deleting apps.
After deleting the application, reboot your iPhone then go to the App Store to search for and download the latest version of Netflix app on your device.
Still having trouble with Netflix app that keeps crashing on your iPhone 11 Pro?
Reporting the problem to Netflix support is recommended when dealing with persistent issues with the application. Performing the above solutions would usually be enough when dealing with minor app problems that are attributed to random software glitches on the phone. But the fact that Netflix continues to crash on your iPhone 11 Pro could be an indication that some complex in-app errors are present. In that case, more advanced solutions will be needed.
If this is the first time you’re using Netflix on your new iPhone and it doesn’t work, verify and ensure that Netflix service is available in your region.
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