When trying to update or restore your iPhone using iTunes you might encounter the error code 14. This particular issue is most likely caused by a faulty USB cord however it can also be caused by other hardware related problems. Listed below are the troubleshooting steps that you need to perform when you encounter this error message.
How to Fix iTunes Error 14
- Use an original Apple USB cord to connect your phone to the computer.
- Connect your phone to a different USB port on your computer.
- Try using a different computer.
In case the issue persists then perform the additional troubleshooting steps listed below. Test the connection after performing each of the steps listed below.
- Disconnect your device, then reconnect it.
- See if the cable connection at the device or computer has come loose or unplugged.
- Make sure that the device isn’t connected to a third-party battery pack or case, a USB-hub, or to your keyboard. Connect your device directly to one of your computer’s USB ports.
- Restart your iPhone, iPad, or iPod touch.
- Get the latest version of iTunes.
- Check for software updates.
- Disconnect all other USB devices from your computer, except for your keyboard and mouse. Then, reconnect your iOS device. If the issue is resolved, reconnect the other USB devices one at a time. Make sure your iOS device is still recognized by the computer after adding back each device.
- Make sure that the date, time, and time zone are set correctly on your computer.
- Log in using an administrator account, not a guest account.
Engage with us
If you have any concerns regarding your iPhone feel free to contact us using this form. We will provide you with free technical support regarding the issue you are facing with your device. Just make sure to provide as much detail as possible so that we can make an accurate diagnosis.