How to fix iTunes error 0xE on your Apple iPhone XS, device not recognized in iTunes [Troubleshooting Guide]

When it comes to iPhone data management, iTunes is among the essential tools to use. File transfers, apps purchasing, downloading, updating and reinstalling are just some of the regular key iOS operations carried out using iTunes. Thus, you will be in big trouble if iTunes cannot recognize your iOS device.

Many factors can lead you to this problem so it’s an advantage to get yourself ready to deal with it. Highlighted below are some recommended workarounds and potential solutions to a pertinent issue on the iPhone XS handset. Read on to find out what to do if you will encounter iTunes error 0xE when attempting to manage your iPhone XS on your computer through iTunes.

But before we actually move on to our troubleshooting, if you have other issues with your phone, then visit our troubleshooting page as we’ve already addressed some of the most common problems with this device. In case you need more help with your problem, fill up our iPhone issues questionnaire and hit submit to contact us.

How to troubleshoot iPhone XS with iTunes error 0xE?

The iTunes error 0xE denotes that something is preventing iTunes from reading your iOS device, therefore your iPhone XS is not recognized. Before you begin to troubleshoot both your iPhone and your computer, check and ensure no damage to the USB cable. Using the original Apple cable/Lightning cable is also recommended. If the problem occurs when using the Apple-supplied USB cable, then you can try using another compatible USB cable. This will help you determine whether or not the problem is on the original cable. Make sure that your computer is running on a later, if not the latest operating system with the latest version of iTunes software in it. Moreover, check whether both the USB slot on the computer and the USB connector on your iPhone XS are free from damage or dirt. Before connecting to your computer, unlock the iPhone screen.

If you have all those things checked and yet your iPhone is still not recognized in iTunes and the 0xE error still popping up, move on and try the following workarounds.

Start by ruling out software problems on your iPhone XS that may be interfering with the connection. You actually have a few options given that your iPhone is new and comes with the latest iOS version as its pre-installed platform. So here’s what you can try on.

First solution: Soft reset or force restart your iPhone XS.

This could be considered among other random issues if this is just the first time you encounter the error. In that case, performing a soft reset on your iPhone XS should be able to fix it. Here’s how a soft reset is carried out on your new iPhone:

  1. Press and hold the Side button and either Volume button simultaneously for a few seconds.
  2. Release both buttons when the Slide to Power off command appears.
  3. Drag the Power off slider to the right to turn off the phone.
  4. After 30 seconds, press and hold the Side button again until the Apple logo appears then release.

Wait for your iPhone XS to finish rebooting and then retry plugging it back in to the computer’s USB port. If the error 0xE still shows up and your iPhone is still not recognized in iTunes, try performing a force restart on your iPhone XS instead. To force restart your iPhone XS, simply follow these steps:

  1. Press and quickly release the Volume Up button.
  2. Press and quickly release the Volume Down button.
  3. Finally, press and hold the Side button until the Apple logo appears.

Both the soft reset and force restart won’t affect saved data on the phone memory, so you won’t lose any personal information in the process. All they do is to clear junk files from the memory and refresh the operating system in general. Minor software issues and glitches inflicted by random system/app errors are likewise cleared in the process.

Second solution: Reset all settings on your iPhone XS.

Other possible reasons as to why your iPhone won’t be recognized in iTunes are incorrect or invalid settings. Your iPhone may have been configured in a way that prevents it from communicating with other devices or applications. Customized settings are usually to blame in this case. To fix such problems, resetting all settings on your iPhone XS can help. This reset is different from a factory reset, thus won’t result to data loss. All it does is to wipe all customized settings from the iPhone and then restores the default values or original configuration. Any incorrect settings that caused conflict are therefore eliminated. Here’s how it’s done:

  1. Open the Settings app from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select Reset All Settings option.
  5. Enter your device passcode when asked to continue.
  6. Then tap the option to confirm system settings reset.

Wait for your iPhone to finish clearing all customized settings and then restores the default options and values. Then you can enable necessary features and manage individual options accordingly. Reconnect your iPhone to your computer and see if the error is gone.

Third solution: Reboot your computer.

Performing a system reboot on your computer can also fix the problem especially if it’s attributed to some rogue programs or corrupted data. Minor errors on the computer system are typically resolved by a system reboot, otherwise known as power cycle. Before you restart your computer, disconnect your iPhone XS. Also remove any other external devices that are attached to your computer’s USB ports and close all running programs except iTunes. Then carry out the usual restart process. The steps vary depending on the computer’s operating system.

  1. If your computer runs on a Windows OS, then the standard reboot is done through Start menu and then select the option to Shutdown or Restart.
  2. If it’s a Mac computer, just click on the Apple icon and then choose Restart option. Alternatively, you can just press and hold the Power button until the computer powers on and then press the Power button again to turn it back on. You can also use the Control key combinations like Control+Eject button or Control+Command+Power button.

After restarting, unlock your iPhone XS screen and then reconnect it to your computer’s USB port via USB cable or Lightning cable.

Fourth solution: Disable security software from your computer.

Security software such as antivirus and firewall could be preventing the iPhone to access the computer or vice versa. To rule this out, try to disable your security software temporarily and then reconnect your iPhone XS to the computer. If iTunes recognized your iPhone by disabling the security software, you need to configure some settings of the software. You can ask further assistance from the software developer to adjust the software settings in a way that won’t deny access to your iOS device.

Fifth solution: Manage drivers on your computer (Windows only).

If you’re using a Windows computer, iOS drivers are required for the computer to correctly recognize iOS devices. To make sure that the problem isn’t due to corrupted, not installed, out-dated, or misconfigured drivers, manage your computer drivers. Typically, the required drivers come installed with iTunes. In that case, updating or reinstalling the driver can potentially fix the problem. Here’s how it works:

  1. If your iPhone is still plugged in, disconnect or unplug the USB port on your iPhone X from the computer.
  2. Unlock your iPhone X, navigate to the Home screen, and then reconnect it to your computer.
  3. If iTunes opens automatically, close it.
  4. Then right-click the Start button on your computer.
  5. Select Device Manager.
  6. Locate and expand the Portable Devices section. Just click the Arrow symbol before Portable Devices to view the menu options.
  7. Look for Apple iPhone then right-click on the device name.
  8. Select the option to Update driver.
  9. If prompted, select Search automatically for updated driver software.
  10. Wait until the software is completely installed, then navigate to Settings-> Update & Security-> Windows Update menu.

Other options if iTunes error 0xE persists on your iPhone XS

To rule out fatal system errors on your iPhone XS that may be preventing it from connecting to iTunes on your computer, you may continue to troubleshoot and resort to system resets including master reset and iOS restore. But before you do so, be sure to back up all your critical data because they will also be deleted in the process.

If you suspect that the problem is on the computer, you can ask more help from the computer manufacturer instead. There may be some advanced settings on the computer that need to be enabled or re-configured to grant access to your iOS device. For further assistance in performing more advanced troubleshooting methods on your computer, contact Microsoft Support (for Windows) or Apple Support (for Mac). Just let them know of what you’ve done so far, while attempting to fix the problem on your end.  

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