Common iPhone XS Problems and How to Fix Them

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Dealing with weird bugs or crashing apps on your iPhone XS? Whether it’s Wi-Fi not working after a backup or the camera going black after an update, we’ve gathered a few of the most common issues XS users have run into — and how you can fix them.

Let’s dive right in.

Problem 1: iPhone XS Can’t Connect to Wi-Fi After Backup Restore

The issue:
After restoring from an iPhone 7 backup, Wi-Fi won’t stay connected. The Wi-Fi toggle is greyed out in Settings and Control Center, and the iPhone randomly disconnects from networks.

What to try:

Option A – Try resetting network settings:

  1. Go to Settings → General → Reset → Reset Network Settings
  2. Enter your passcode and confirm
  3. Reconnect to Wi-Fi and test again

Option B – Set up your iPhone as new:
If the issue disappears on a fresh setup (no restore), it’s likely your backup contains a corrupted config or app. Try iCloud restore (instead of iTunes) — it’s a long shot, but worth trying.

Unfortunately, if the bug is baked into the backup, the only true fix may be setting up your iPhone from scratch and manually reinstalling apps. Painful, but it guarantees stability.

Problem 2: Camera Not Working After iOS Update

The issue:
After installing iOS 12, the camera app only shows a black screen. Other apps like FaceTime and Snapchat also can’t access the camera.

Fixes to try:

  1. Soft reset the phone:
    • Hold Side + Volume Up until you see the power slider.
    • Slide to turn off, wait 30 seconds, then turn it back on.
  2. Reset all settings:
    • Go to Settings → General → Reset → Reset All Settings
    • This won’t delete your data but will reset Wi-Fi, notification, and privacy settings.
  3. Factory reset as a last resort:
    • Back up your phone first.
    • Go to Settings → General → Reset → Erase All Content and Settings
    • This will wipe your device and install a clean version of iOS.

If your camera still doesn’t work after all of this, it could be a hardware issue. Contact Apple Support.

Problem 3: Facebook App Keeps Crashing

The issue:
Facebook crashes immediately or frequently, even after reinstalling the app and rebooting.

What to do:

  • This is likely a Facebook-side bug. If you’re on the beta version, leave the beta program.
  • Try reinstalling the standard version from the App Store.
  • Report the issue to Facebook using another device or browser.

Problem 4: Apps Keep Crashing After Setup Transfer

The issue:
After moving from an old iPhone (like the 6s) to a new iPhone XS, apps like Google, Instagram, and Spotify crash on launch. The old phone works fine after reset.

Fixes to try:

  1. Delete and reinstall the crashing apps one by one.
  2. If they still crash, you’re likely dealing with a bad transfer — your backup might be carrying over corrupt app data.
  3. If nothing else works, consider a factory reset and setting up as new. It’s the only way to completely rule out inherited bugs from the previous phone.

Need More Help?

Still stuck? You can [contact us here] and describe your issue. Include things like:

  • Any error messages
  • What you’ve already tried
  • When the problem started (after an update, after backup restore, etc.)

The more detail you give, the easier it’ll be for us to help you with the right fix.

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