Common fixes for iPhone XR that cannot receive phone calls after iOS 13 update [Troubleshooting Guide] 

In this post, you’ll learn some basic guide on how to fix iPhone XR that cannot receive phone calls after iOS 13 update. I’ll provide a step by step process on how to execute each solutions. Read on for more information. 

Phone call issues can mainly be attributed to an error on your network providers server, signal reception issues, or common glitches on the device itself. Some can be easily fixed with simple tricks while some phone call problems that have escalated already might need a stronger intervention. 

If you’re one of the iPhone XR users that cannot receive phone calls after updating to iOS 13, then this article will work best for you. Found here are dedicated workarounds to remedy phone call issues that are caused by software bugs and glitches. 


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How to fix iPhone XR that cannot receive phone calls after updating to iOS 13


Before executing the steps to fix the phone call connectivity issue on your device, ensure that phone call feature is activated on your carrier network. You can also contact them first to verify if there is an ongoing server maintenance that could be the reason why you’re not able to receive phone calls on your iPhone XR. If everything is good on their side, feel free to follow the steps below. 


First solution: Reboot your iPhone XS. 

Rebooting your device has been on of the most common workarounds to almost all issues on smartphones. This is due to its efficacy in removing minor software glitches inflicted by most software updates. Also, this process is easy to perform and is a no-brainer procedure. If this is something that you’ve not done yet, here are the steps for you.

You can start first with a soft reset. Here’s how: 

  1. Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds. 
  2. Release both buttons once Slide to Power off prompt appears on the screen.
  3. Drag the Power off slider to the right to turn off your phone.
  4. After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.

Also, if soft reset is unsuccessful and you’re still not able to receive phone calls on your iPhone XR, try executing a force restart. This is how you do it: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

After rebooting your phone, allow for signal reception to be established then perform a test call to your own number to see if it can receive phone calls already. 


Second solution: Toggle Airplane mode on and off to fix cannot receive phone calls issue on your iPhone XR. 

Enabling airplane mode will basically turn off all wireless radio connections on your device while disabling it resumes those connections. This is an easy way for you to refresh connections on your phone and could remove minor connectivity errors that may have been causing difficulties on receiving phone calls. To execute this method, simply refer to the steps below: 

  1. Access Settings from the Home screen. 
  2. Check Airplane mode. If toggle is currently turned on, tap on it to switch it off. If not, tap the toggle to turn it on.
  3. While the Airplane mode is enabled, perform a soft reset on your device. 
  4. Wait for your phone to go back online after the reset then access Settings > Airplane mode. Tap the switch to disable the feature. 

Allow connections to be re-established prior checking if the phone call issue has been resolved. 


Third solution: Manage DND and Call forwarding options. 

There are features on your iPhone XR that may have been turned on accidentally or may have been overridden by iOS 13 update. Do Not Disturb or DND is a feature that allows you to mute phone calls on your device. If this is turned on, it might prevent your device to receive phone calls especially if random bug is affecting its functionality. To remove this from the possible culprit, refresh DND with the steps below: 

  1. Access Settings from the Home screen. 
  2. Tap Do Not Disturb.
  3. To disable Do Not Disturb feature completely, simply toggle the switch to turn it off. Notifications for incoming calls, messages and some apps are now activated. 

Call Forwarding is a feature that allows you to re-route some calls to a different phone number. Activating this feature will cause phone call problems such as cannot receive phone calls. There’s a great tendency that this has been activated accidentally. To ensure that call forwarding is deactivated, follow these steps: 

  1. From the Home screen, access Settings
  2. Scroll down to and tap Phone
  3. Toggle switch beside call forwarding option to enable it, if necessary. 
  4. Perform a soft reset while call forwarding is enabled. 
  5. Once the phone is up and running, head back to Settings > Phone and then toggle switch to disable call forwarding option. 

After good signal reception is restored, perform a test call to verify if the issue has been rectified. 


Fourth solution: Check updates for carrier settings on your iPhone XR. 

Outdated carrier settings may also affect the phone call features on your iPhone XR. To make sure that this is not the reason why you’re unable to receive phone calls after updating to iOS 13, check and update carrier settings with these steps: 

  1. Access Settings from the Home screen. 
  2. Tap on General
  3. Select About
  4. Wait for a few seconds for the update notification to appear on your screen. If there is an available carrier update, you’ll see a pop-up option to update your carrier settings.

Just follow the on-screen instructions to complete the carrier update and reboot your device to implement necessary changes. 


Fifth solution: Reset network settings on your iPhone XR. 

If all else fails and you’re still not able to receive phone calls on your iPhone XR, you may need to delete the customized network settings and revert them to the default values and options by executing reset network settings. If iOS overrides affect the network settings, then it could be the reason why you cannot receive phone calls on your iPhone XR. Performing this process will remove those overrides and could fix the problem. Here’s how it’s done: 

  1. Access Settings from the Home screen. 
  2. Tap General.
  3. Scroll down to and then select Reset
  4. Tap the Reset Network Settings option.
  5. Enter your device passcode once prompted.
  6. Then tap to confirm network settings reset.

Your phone will reboot automatically after the reset process is completed. Once it’s up and running, check if  you’re now able to receive phone calls on your iPhone XR. 


Still cannot receive phone calls on your iPhone XR?

Removing the sim card might also fix the phone call problem on your device. This will remove firmware crashes that could hinder proper call functionality on your device. Here are the steps on how to do it properly:

  1. Turn off your iPhone completely.
  2. Get the SIM ejector tool then insert it into the small hole on the SIM tray. The SIM tray is found on the side of your iPhone.
  3. Gently push the ejector tool until the tray pops out.
  4. Remove the SIM card from the tray and inspect it for any signs of damage like liquid traces and scratches. If there’s none, place the SIM card back into the tray in the same position and orientation before it was removed.
  5. Push the SIM card tray back into the phone until it’s locked.


These procedures are usually effective in dealing with minor software glitches that might be the reason why you cannot receive phone calls on iPhone XR after iOS 13 update. If they’re unsuccessful in resolving the issue, you might need to contact your carrier and ask for further assistance. 

Apple support can also be a good way of escalating the problem and get additional help on how to fix the iPhone XR that cannot receive phone calls after iOS 13 update. 


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