Is wifi connection on your iPhone X slow or constantly disconnecting? This post will show you how one iPhone X user experiences a similar situation. We also provide a set of suggestions to help in finding the reason for the problem. We hope you’ll find this post helpful.
Before we proceed, we want to remind you that you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Problem: iPhone X won’t stay connected to wifi
I bought my iPhone X on 11/2/17… I am on my second one now because the first one bugged out and the replacement one is doing the same. It NEVER stays connected to my WiFi, the connections are ALWAYS slow… so far no one from my provider Sorint it Apple has been able to help. They have suggested sending the phone back for a replacement but after gone through this twice with a $999.99 phone I do t want it anymore.. I want them to upgrade my device FREE to one of the newer phones… in the meantime, what do you suggest do I can mai tain a conne ruin? The connection goes out between 3-10 times a day (every day) for up to 15-20 minutes at a time.
Solution: That the same exact problem occurs on a second device is an indication that the cause is not probably in the device but something external. It can be a router issue or a signal interference problem. If you installed the same exact sets of apps, it’s also possible that you may have a problem with one of your downloaded apps. We recommend though that you check for the first two possibilities first: router issue or signal interference issue.
Troubleshoot your router
With the circumstances you mentioned, we believe this is a router problem. To troubleshoot it, you may need help from your Internet Service Provider (if they provided the router), or the router maker itself.
If you are the administrator of your home wifi, we suggest that you restart all your networking equipment and your iPhone X. then, see how wifi connection works again.
Another troubleshooting step that you can try on your router is to reset all of its settings to the state when your ISP first installed it. This may be the router’s factory state, or one that was customized by your ISP. Again, talk to your ISP or the manufacturer on which one is the proper way to do it. Once you’ve reset the router, you can then set it up.
Some ISPs may provide firmware updates to their equipment from time to time. Be sure to update your router if there’s one available for it.
Troubleshoot your iPhone X
To see if there’s an issue with one of your downloaded apps, these are the best thing that you can do:
Reset all network settings
This is a basic software troubleshooting whenever you encounter any form of network problem. By doing it, you’ll be erasing previously connected wifi networks and their passwords. You’ll also be deleting other network customizations such as VPN settings and cellular settings. Here’s how to do it:
- Tap on Settings from the Home screen.
- Next, tap General.
- Scroll down to and then tap Reset to continue.
- Select the option to Reset Network Settings.
- If prompted, enter the correct passcode for your device.
- Then tap the option to confirm network settings reset.
Factory reset will wipe your iPhone X and return all its software settings to their defaults. It will also delete all downloaded apps. Be sure not to re-install them right after setting up again.
To factory reset your iPhone X:
- Create a backup of your personal data.
- Tap to open the Settings app from Home.
- Tap on General.
- Scroll down to and then tap on Reset.
- Select the option to Erase all content and settings. This will master reset your iPhone XR.
- If prompted, enter your device passcode to continue.
- Then tap the option to confirm factory reset.
- Set up your iPhone X again but do not restore from your backups. Instead, let the phone run for at least 24 hours without them and observe how wifi works. If wifi functions normally and won’t drop at random, then that’s a confirmation that one of your apps was the reason for the trouble.
If you think an app is the cause of the problem and you can’t identify it, you need to use the method of elimination. Install your apps individually and make sure to observe how wifi works after adding every app.
Engage with us
If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.
Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.