Online apps are usually vulnerable to issues especially during server downtime, network-related connectivity errors, erratic settings, in-app errors, malware and software glitches. And the Internet giant’s very own email platform, Gmail is no exception. If you’re having such a dilemma on your iPhone X Gmail app that keeps crashing right after iOS 13 update, this post highlights a few suggested tweaks that can help get rid of the underlying causes. Feel free to refer to this walk through whenever you need more inputs.
Troubleshooting iPhone X iOS 13 Gmail app that keeps crashing
Before you begin troubleshooting, log into your Gmail account via webmail. Just open your browser app then navigate to gmail.com. Enter your Gmail account credentials to sign in. If there’s no problem signing into your Gmail account via webmail, then this must be a problem from within the Gmail app or your iPhone X operating system. With that said, you can proceed and start eliminating common culprits with these subsequent methods.
First solution: Quit and restart Gmail app on your iPhone X
Multitasking or switching between applications is easier when apps are kept open or running in the background. However, as more apps are placed in this state for long, they are prone to becoming rogue. If that happens, there’s a tendency for them to trigger atypical system behaviours. Apps that are left suspended during the update are also prone to acting up. To make sure that this isn’t what happens to Gmail after the iOS 13 update installation, quit then restart the app with these steps:
- From the Home screen, swipe your finger up and then pause.
- Swipe left or right and search for the Gmail app preview.
- Then swipe up on the app preview to close.
To avoid conflict with the Gmail app, it is recommended to close all apps that are running in the background. It will also free up more space of your phone’s internal memory. After clearing all the apps in the background, relaunch your Gmail app and check if it still crashes.
Second solution: Soft reset (restart) your iPhone X
The recent iOS update might have triggered in-app glitches and eventually destabilized online apps like Gmail. Errors transpiring from an update are typically minor and so they can easily be rectified by rebooting your device. Thus, if you haven’t already, restart or soft reset your iPhone X. Aside from rectifying minor post-update errors, a soft reset also clears out memory cache and thereby keeping your device running smoother and faster. To perform a soft reset on your iPhone X, just follow these steps:
- Press and hold the Power/Side button and either of the Volume buttons simultaneously for a few seconds.
- Release both buttons once Slide to Power off prompt appears on the screen.
- Drag the Power off slider to the right to turn off your phone.
- After 30 seconds, press and hold the Power/Side button again until you see the Apple logo.
In the case where your iPhone becomes unresponsive as the Gmail app crashes, performing a forced restart would be necessary. This is an alternative procedure to reboot/soft reset a frozen iPhone. When it comes to the aftermath, a force restart works the same soft reset as it likewise clears out random firmware errors and in-app glitches. Both methods don’t affect the internal data saved on the phone’s internal memory, so there’s no need to back up files beforehand. Just proceed to these steps whenever you’re ready:
- Press and release the Volume Up button quickly.
- Press and release the Volume Down button quickly.
- Finally, press and hold the Power/Side button until the Apple logo appears on your screen.
Once your iPhone is finished booting up, reconnect to your Wi-Fi network to get back online. When it’s connected, try loading up the Gmail app then try to use it to see if the problem is gone.
Third solution: Reset network settings to fix your iPhone X iOS 13 Gmail app that keeps crashing
Proper network configuration is a key to keeping online apps working as intended. Nonetheless, there are just some instances when your network settings could get ruined and one of these is after installing new firmware updates. This is likely what happens if the recent iOS update has imposed automatic overrides to your current network settings and that has resulted in some conflicts. To clear this out, performing a network reset is recommended. Just follow these steps to reset network settings on your iPhone X:
- Access Settings from the Home screen.
- Select General.
- Scroll down to and then select Reset.
- Tap the Reset Network Settings option. Doing so will erase all your current network settings including automatic overrides from the recent iOS 13 update.
- Enter your device passcode if prompted.
- Then tap to confirm network settings reset.
Your phone will restart automatically after the reset process is done. Once it boots up, reconnect to your Wi-Fi network like the first time you did. Be sure to input the correct Wi-Fi password to connect successfully. When you get back online, launch Gmail and see if it’s already working properly.
Fourth solution: Ensure IMAP is enabled on your Gmail account
If the reset on your phone’s network settings did not fix the problem and that Gmail still keeps crashing, then you might be missing out an important option that allows the app to work properly on your iOS device. And this option is called the Internet Message Access Protocol or IMAP. IMAP is a technology used by Gmail to deliver mails to your device. Disabled IMAP option could cause your Gmail app to crash. To ensure that this isn’t causing trouble, try to access your Gmail account through webmail. Just follow these steps to continue:
- Sign in to your Gmail account via webmail using your email address and password. You can do this on your iPhone or through a computer. If you’re doing this on your iPhone and is prompted to download the app, select the option to Go to the mobile site instead.
- Let your email finish loading the information then scroll down to the bottom of the page.
- Check the link beside View Gmail in: and then select Desktop.
- Select Settings and then select Forwarding and POP/IMAP option.
- Just tap IMAP to enable it. Otherwise, just toggle the IMAP button to turn this feature OFF and back ON again. This will help refresh the IMAP function.
Once you’ve verified that IMAP is enabled, soft reset your iPhone X and relaunch your Gmail app to check if the issue is resolved.
Fifth solution: Delete your email account and then set up again on your iPhone X
If your email account has been corrupted due to the recent software update, you might need to remove your Gmail account and add it back again to resolve the issue. Doing so will allow your phone’s Gmail account information to refresh and correct any erratic files that may have been causing your Gmail app to crash. Prior deleting your Gmail account, make sure to log into webmail (gmail.com) and check if all of your important emails are there. This is to ensure that you can recover them from the server after deleting and setting up Gmail account on your iPhone X. Just follow these steps whenever you’re ready:
- Access Settings from the Home screen.
- Tap on Accounts & Passwords.
- Select Accounts.
- Tap the email account you want to delete then select Delete account to continue.
- Select Delete account or Delete from my iPhone if asked to confirm.
Reboot your device after deleting the Gmail account then set it up again.
Last resort: Uninstall then reinstall Gmail app on your iPhone X
It is possible that the app has been totally corrupted from the recent update and that has resulted in its total malfunction. In that case, reinstalling the app would be necessary. Doing so also allows you to get the latest version of Gmail app that works best with your iPhone X and iOS 13 platform. So here’s what you should do then:
- From the Home screen, tap and hold on an app icon until the icons start jiggling.
- Tap the X on the app you want to delete. In this case, select Gmail.
- Select Delete to confirm the deletion of the selected app.
- Perform a soft reset on your iPhone X.
- After the reboot process is complete, open the App store from the Home screen.
- Navigate to Updates-> Purchased menu.
- Tap the Not on This iPhone tab.
- Select the app that you want to reinstall on your device. In this case, you’ll need to search for Gmail.
- If you don’t see the app from the selected tab, try switching to All tab.
- Then tap the Download icon (cloud button) or Get to start downloading the application.
- Wait for the app to finish installing on your iPhone X.
Make sure that your phone is getting a stable internet connection and sufficient storage space for the new app download and installation to become successful.
Is your iPhone X iOS 13 Gmail app still keep crashing
If all else failed and your Gmail app continue to crash after applying the previous solutions, then you might have to consider deleting the application. This should help fix the problem if the Gmail app was corrupted from the iOS 13 update implementation. After deleting the app you can install it again on your iPhone X. Doing so allows your phone to get a holistic app refresh by deleting erratic cache and temporary files that might have triggered the issue.
- To uninstall the app, simply press and hold the Gmail app until you see the icons jiggling. Tap the X on the Gmail app icon then select Delete if prompted to confirm deletion of the app.
For further assistance in performing more advanced in-app solutions to complex Gmail app errors, you can report the problem to Google Support. Escalating the problem to Apple Support is also necessary to let them know that such a problem has occurred from the recent iOS 13 implementation. Should it be found to be inflicted by an iOS 13 bug, then either Apple or Google is obliged to develop necessary fix patch.
In the meantime, you can switch to the stock Mail app to process and manage emails on your iPhone X.