If your iPhone on iOS 13.1 refuses to connect to the App Store — no downloads, no updates, no access — don’t panic. This is a common issue with a handful of straightforward fixes. Whether it’s a connection problem, an account issue, or a software glitch, here’s how to troubleshoot it and get the App Store working again.
1. Check the App Store System Status
Before diving into device fixes, make sure the problem isn’t on Apple’s end.
- Visit Apple’s System Status Page
- Look for App Store in the list
- A green dot means it’s working; if it’s yellow or red, wait for Apple to fix the issue
2. Check Your Wi-Fi or Cellular Data Connection
A weak or unstable connection will prevent App Store access.
To check Wi-Fi:
- Go to Settings > Wi-Fi
- Make sure it’s ON and connected to a stable network
- Try browsing in Safari to confirm internet access
To use Cellular Data:
- Go to Settings > Cellular
- Toggle Cellular Data ON
- Scroll down and make sure App Store is allowed under Cellular Data Apps
3. Set Date & Time to Automatic
Mismatched time settings can block your App Store connection.
- Go to Settings > General > Date & Time
- Toggle Set Automatically ON
4. Sign Out of Apple ID and Sign Back In
Refreshing your Apple ID session may solve account-related access issues.
- Go to Settings > iTunes & App Store
- Tap your Apple ID > Sign Out
- Wait a few seconds, then Sign In again with your Apple ID and password
5. Clear App Store from Memory (RAM Refresh)
Clearing the app from RAM might fix minor glitches.
- Double-press the Home button
- Swipe up on App Store to force close it
- Reopen the App Store
Also consider closing other apps running in the background.
6. Reboot Your iPhone
Sometimes a simple restart can resolve network or system bugs.
- Press and hold the Side button + Volume Down button
- When the slider appears, slide to power off
- Wait 30 seconds, then turn it back on
7. Reset All Settings (Last Resort)
This resets your settings to default — without deleting apps or data.
- Go to Settings > General > Reset
- Tap Reset All Settings
- Enter your passcode and confirm
⚠️ This will reset Wi-Fi passwords, Bluetooth settings, display preferences, and other system configurations.
Final Tip: Test the App Store After Each Step
After every solution, try opening the App Store again to see if it connects. If it does, no need to move on to the next fix.