iPhone not responding after iOS 13.3 update? Here’s what you should do! [Troubleshooting Guide]

Having an iPhone not responding right now? Premium devices like iPhones are expected to deliver brilliant features and excellent performance. Great aesthetics and powerful internals are just a few of what you can get on this high-end devices. You might have paid a hefty price to lay your hands on a flagship smartphone but errors and glitches such as a not responding iPhone can ruin the overall experience. iphone not responding

Some iPhone users might have felt anxious or frustrated after updating to iOS 13.3 recently. They’ve experienced an iPhone not responding to touches or commands after installing the said update. If this is what you have right now and is the reason why you’ve been routed to this page, feel free to be guided on how to fix a not responding iPhone after iOS 13.3 update. 

What to do if iPhone is not responding to touches 

Rogue apps from faulty updates or defective touch screen connectors can be the primary reason on why an iPhone will not respond after an iOS update. Erratic apps can block certain functions on your device as they create conflicts or the iPhone’s hardware might have been damaged or is faulty and it coincidentally happened after installing the software update. 

To remedy this situation, I’ve mapped out some useful workarounds below that could help you deal an iPhone that is not responding after updating to iOS 13.3. Before you perform this methods, make sure that your device has not been severely dropped or has not incurred any physical damage. Unsolicited repairs from unauthorized technician may also brought such error. 

If your device has been dropped accidentally or has been repaired recently, it is best to consult an authorized Apple technician at the Apple service center near you. But if not, you may proceed performing the procedures listed below as they will handle software-initiated glitches that’s causing a not responding iPhone. 

First solution: Force restart your iPhone. 

Restarting your device should be the first method to try as it is the most basic yet effective solution in removing software glitches on your device inflicted by the recent iOS update. To add up, a not responding error might have been integrated with a firmware crash and performing a force restart will help in dealing with such situation. This process will also clear rogue apps that’s causing slow performance and bringing havoc to the phone’s system. force restart iphone not responding

Since your iPhone’s touch screen will not respond to any touches, force restart is also your best alternative as it will use hardware keys instead of screen commands to initiate a reboot. If you’re not familiar with this process, here are the steps: 

  1. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.

If your iPhone is already responding to touches after the restart, update all apps to remove conflicts and cure in-app errors that may have been causing the iPhone to freeze or not responding. This will also improve the iPhone’s performance and stabilize the system. Here’s how: 

  1. From the Home screen, tap on App Store to open it. 
  2. Tap on Today tab at the bottom. 
  3. Then tap on the user profile icon on the top right corner of the screen. 
  4. You should see the account details. 
  5. Scroll down to the Available Updates section. 
  6. Tap on Update next to the app to update individual apps.
  7. Tap on Update All to update all apps simultaneously. 

Once app updates are installed, restart your iPhone to implement necessary changes and remove dump cache coming from the updates on the phone’s system. 

Second solution: Factory reset your iPhone via iTunes. 

If your iPhone is still not responding to touches after performing a force restart, it might be hindered by a complex system error that is not susceptible to basic methods. For that matter, deleting all contents and restoring previous backups on your iPhone might help in fixing the not responding issue. This will deal with stubborn glitches that are lurking on the phone’s system and causing relevant symptoms to occur. restore iphone not responding on itunes

To do this procedure, prepare a Mac or Windows computer with the latest iTunes installed. Also ensure that your computer runs on the latest operating system that is compatible with your iPhone. If these requirements are met, follow the steps below: 

  1. Using the Apple-supplied USB/lightning cable, connect your iPhone to the computer. Press and release the Volume Up button quickly.
  2. Press and release the Volume Down button quickly. 
  3. Lastly, press and hold the Side button for a few seconds until you see the Apple logo.
  4. Open iTunes on your computer once it’s connected.
  5. From the iTunes main screen, select the Sync option. 
  6. Once prompted, enter your device passcode to unlock your phone. This will backup your iPhone to the computer. 
  7. Click the option to Restore iPhone from the most recent backup.
  8. Then follow the rest of the on-screen prompts to complete the process.

Once done, check if your iPhone is still not responding or it already does. 

Third solution: Perform a recovery mode restore on your iPhone via iTunes. 

If the issue persists after performing the previous procedure, you can try performing a recovery mode to restore. This is one of the advanced solutions used to deal with complex system error on iPhones that’s causing a not responding error after iOS 13.3 update. It allows your device to communicate with iTunes on a partially activated bootloader.

Just prepare your computer that you used to synced before. If you’re ready, here’s how it’s done: 

  1. Using the supplied USB/Lightning cable, connect your iPhone XS to the computer then open iTunes on your computer.
  2. Press and release the Volume up button quickly.
  3. Press and release the Volume down button quickly.
  4. Then press and hold the Side button until you see Recovery Mode on your phone. Do not release the Side button if you’ll see the Apple logo screen as you will need to enter recovery mode to restore your device.
  5. Once iTunes prompts you to Restore or Update, select Restore. This will allow iTunes to download the software for your device. Your phone will exit recovery mode if the download takes more than 15 minutes. If that happens, just repeat the steps to enter recovery mode again. 

Follow the rest of the on-screen instructions to complete the process. Only disconnect your device to the computer once you’re told to do so and then check if the not responding problem on your iPhone has been fixed. 

Fourth solution: Perform a DFU mode restore on your iPhone. 

Most software-errors can be cured easily but there are others that are really hard to deal with. This might have been the case on your iPhone that is not responding after the update. Performing the deepest type of restore is your last option to attempt in fixing the problem. restore iphone not responding via recovery mode

Device Firmware Update or DFU mode restore is deeper than a recovery mode restore. Their difference is that DFU mode restore will put your device on a state where it can communicate with iTunes even when bootloader is not sync or activated. 

Do not perform this method if your iPhone has been damaged physically. Doing so will put permanently damage your device. If you want to take risks, prepare your computer and execute these steps: 

  1. Connect your iPhone to the computer using the supplied USB/Lightning cable. Once connected, open iTunes on your computer. 
  2. Press and quickly release the Volume up button.
  3. Press and quickly release the Volume down button.
  4. Press and hold the Side/Power button until the screen goes black.
  5. After the screen turns black, press and hold the Volume down button while keep holding down the Power/Side button
  6. Wait for 5 seconds then release the Power/Side button but keep holding the Volume down button until your iPhone shows up in iTunes. 
  7. Release the Volume down button once you see your iPhone in iTunes then follow the rest of the on-screen instructions to start restoring your iPhone through iTunes.

If the process has been successful, perform a force restart to exit DFU mode and check if your iPhone is now responding. 

Still having a not responding iPhone? 

A not responding iPhone might have been due to hardware damage already. If none of the solutions listed above fixed the problem, you’ll need to bring your iPhone to the nearest Apple service center in your area and have it examined by their onsite technician. They can determine if it needs a repair to fix the not responding error after updating to iOS 13.3.