How to fix an Apple iPhone 8 that is stuck on headphone mode [Troubleshooting Guide]

When your iPhone 8 is stuck on headphone mode, it thinks that headphones are plugged into the headphone jack even though they’re not. This can be due to a software error or hardware damage like when the headphone jack is damaged. Often times, it’s a hardware issue either due to a physical or liquid damage on the headphone jack or other relevant components on the iPhone. Before rushing to a service center though, you still can try some workarounds to rule out software errors from the underlying cause.

There’s also a chance that a certain app or the iPhone system itself is just acting up at the moment. To give you some inputs on what to do as possible solutions, I’ve enumerated the applicable workarounds below. Read on to learn how to deal with this issue on an iPhone 8 device.

Before anything else, if you have other issues with your device, try to browse through our troubleshooting page as we’ve already addressed several issues with this device. Odds are that we’ve already published a post that tackles similar problems. Try finding issues that have similar symptoms with what you currently have and feel free to use the solutions we’ve suggested. If they don’t work for you or if you still need our help, then fill up our questionnaire and hit submit to contact us.

How to troubleshoot iPhone 8 that’s stuck on headphone mode

Before troubleshooting, carefully check the headphone jack and ensure that nothing is plugged into it. Any debris stuck in the headphone jack can fool your device into thinking that a headphone is inserted. You can use a flashlight and then take a look inside the headphone jack. In the case where something really gets stuck inside the headphone jack, taking your device to an Apple service center nearby would be the right thing to do. Extracting something from the iPhone’s headphone jack may likely cause damage if not carried out properly.

If nothing is stuck inside the headphone jack and yet your iPhone keeps saying it’s on headphone mode, try the following solutions.

First solution: Soft reset your iPhone 8.

The simplest solution to minor software errors is a soft reset or device restart. If this is the first instance that your iPhone is acting weird, then it could be just among other random software glitches affecting iOS audio functions, particularly the headphone system. To clear this out, follow these steps to soft reset or your reboot your iPhone 8:

  1. Press and hold the Power button until the Slide to Power Off command appears.
  2. Drag the slider to the right to turn your iPhone completely off.
  3. After 30 seconds, press and hold the Power button until the Apple logo appears and then release.

Alternatively, you can do a force restart if your iPhone becomes unresponsive as it gets stuck on headphone phone. This works the same as a soft reset but carried out using a different method. To force restart an iPhone 8, simply follow these steps:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Side/Power button until the Apple logo appears.

All background apps including those that are going rogue are likewise cleared in the process. Both these restart methods won’t affect internal data on your iPhone, thus won’t result to data loss.

Second solution: Reset all settings on your iPhone 8.

There might be some settings that aren’t configured properly, which could have resulted to this error. This is usually the case if the problem started after installing a new software or app update on your device. To make sure invalid system settings aren’t the trigger, restoring the settings back to their defaults or original values can be the key solution. Here’s how it’s done:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your device passcode.
  6. Then tap to confirm system settings reset.

Allow your device to reboot when the system settings are reset and restored to defaults. Then you can continue to configure options and enable features that you want to use on your device. This reset only clears the system settings but won’t affect data stored on the internal memory of the phone.

Third solution: Update phone software to the latest version available.

Installing the latest update available for your iPhone can also be a potential solution if the problem is attributed to some malware or software bugs. New iOS updates also offer security enhancements or fix patch to get rid of any bugs that’s causing troubles on the phone. If you haven’t installed the iOS 11.4.1 update on your iPhone 8, then check and see if that is already up for grabs. Here’s how:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Tap Software Update.

If the new iOS version is available and you’re willing to update your iPhone now, make sure it has at least 50 percent battery life and ample of storage space to allocate the new update file. Your device must also have a stable Wi-Fi internet connection to ensure that the update process won’t get interrupted. Once you’re all set, follow the onscreen instructions to download and install the new update on your device.

Fourth solution: Restore your iPhone in iTunes.

Among the last possible solutions you can try on if the previous solutions failed to solve the issue is an iOS restore. This is usually needed to deal with more complicated problems afflicting iOS functions. To get this done, you will need to use a Windows or Mac computer with the latest version of iTunes software installed. Then follow these steps to carry out an iOS restore through iTunes:

  1. Connect your iPhone to the computer using the supplied USB or Lightning cable.
  2. Open iTunes on the computer and wait for it to recognize your iPhone.
  3. Select your iPhone from the list of devices in iTunes.
  4. Click the option to back up your iPhone to iCloud or to iTunes on this computer, if necessary.
  5. Then click the Restore button to reset your device.
  6. If prompted, click Restore again to confirm action.
  7. Wait until iTunes is finished downloading and installing the new software for your iPhone.
  8. Allow your device to reboot and then proceed with the initial setup process.

If that won’t work either, then you can continue to troubleshoot system errors and this time try a DFU mode restore instead. This is the deepest type of iOS restore you can do on an iPhone. It puts your device in a state where it’s able to communicate with iTunes on a computer even without activating the operating system or bootloader. This allows you to restore your device even when the system is completely corrupted.

A more detailed walkthrough on how to carry out a DFU mode restore on an iPhone 8 is available on our tutorials section. Just visit our troubleshooting page for iPhone 8 if you need further assistance on how to put your iPhone in DFU mode and carry out the entire system restore process.

Seek more help

Again if nothing else is working and your iPhone 8 remains stuck on headphone mode after exhausting all possible solutions, take your device to the nearest Apple Genius bar and have it scrutinized by an iPhone technician. If your device is still eligible for warranty, then don’t forget to use the warranty if needed.

For further recommendations and advanced troubleshooting procedures, you can reach out to Apple Support or your carrier’s technical department.

Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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