How to fix an Apple iPhone 8 that is not recognized in iTunes, error 0xE [Troubleshooting Guide]

Error codes and prompts are key identifiers or labels that computers used to identify a software problem. Programs or computer applications have a database that contains different errors codes to represent certain issues. And the iTunes software also has these codes too. One of the prevalent error codes encountered by iPhone users when using iTunes is the error 0xE.

This error usually prompts when iTunes does not recognize your iPhone on a computer. This also means that something needs to be fixed on your iPhone or computer system. Highlighted below are applicable workarounds and potential solutions to a similar iTunes error on the iPhone 8 device. Read on to find out what to do if you encounter this error code when attempting to update, reset, or restore your iPhone 8 on a Windows PC or Mac computer using iTunes.

Now, before anything else, if you have other issues with your phone, make sure you drop by our troubleshooting page for we have already provided solutions to hundreds of problems reported by our readers. Odds are that we may have already provided a solution to the problem you currently have so try to find issues that are similar with yours on that page and feel free to use the solutions we suggested. If they don’t work or if you need further assistance, fill up our Android issues questionnaire and hit submit to contact us.

How to troubleshoot iPhone 8 that’s not recognized by iTunes?

Before troubleshooting, make sure you are using the latest version of iTunes and the computer must have the latest OS version. Unplug any other USB accessories from your computer and try switching between USB ports to see if one works. To rule out damaged cable from the possible cause, try a different Apple USB cable or Lightning cable. Make sure your iPhone is unlocked when you connect it to your computer. If that still doesn’t work, then try connecting your iPhone 8 to another computer. If the same error occurs on another computer, then that’s when you escalate the problem to Apple Support.

First solution: Reboot your iPhone and your computer.

If you get the error 0xE on your first attempt to manage your iPhone through iTunes on your computer, then it could be just a random firmware glitch on your iPhone, if not on your computer system. To rectify the error, performing a soft reset on your iPhone and rebooting the computer can help. Aside from refreshing the operating system, it also clears minor software problems inflicted by errant applications. It also dumps cache from the internal memory of the device, allowing it to perform better and faster.

  1. To soft reset your iPhone 8, press and hold the Power button until the Slide to Power off command appears then drag the slider to turn off the phone. After 30 seconds, press the Power button until the Apple logo appears. Release the button and wait until the bootup sequence is finish.
  2. To reboot/power cycle your computer, use the commands to shutdown or restart. The reboot sequence may vary depending on the OS version or platform the computer is running on.

Restarting doesn’t affect internal data thus all your files saved on the internal memory won’t be deleted in the process. After restarting both devices, reattempt to connect and launch iTunes. If the error does not occur, then you’re good. Otherwise, you need to troubleshoot further.

Second solution: Update your iPhone software to the latest version.

It’s highly recommended to keep your iPhone software up-to-date. Software updates usually offer bug fixes to resolve random errors that are attributed to software bugs and malware. Since you cannot update your iPhone through iTunes because of the error, try to update your iPhone wirelessly or over-the-air instead. To get started, connect your iPhone to Wi-Fi internet. Also make sure it has at least 50 percent battery life to avoid possible interruptions from power drain. Backing up of critical files is also recommended for safekeeping. Once you’ve got everything set, follow these steps to update your iPhone 8 wirelessly:

  1. Tap Settings.
  2. Select General.
  3. Tap Software Update. You will see an update notification if a new software version is available. The latest iOS version rolled out on September 17, 2018 is iOS 12.
  4. If an update is available, tap Download and Install. Then follow the rest of the onscreen prompts to complete the update file download and installation.

Don’t forget to restart your iPhone after updating to ensure all new system changes are properly implemented and likewise to prevent apps from going rogue.

Third solution: Reset all settings on your iPhone 8.

Resetting all settings will erase all customized settings from your iPhone and then restore the default values. Personal information and saved data on the internal memory won’t be affected. This can be the key to fixing the problem if invalid settings are to blame. Here’s how to reset all settings on your iPhone 8:

  1. Navigate to Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Reset All Settings.
  5. If prompted, enter your device passcode to continue.
  6. Then tap Reset all Settings again to confirm.

Allow your device to finish resetting and restoring system settings. Reboot your iPhone afterwards and enable necessary features.

Fourth solution: Update drivers on your computer (Windows only).

If you’re using a Windows PC, you may need to install or reinstall the Apple Mobile Device USB driver. This driver allows Windows OS and iOS to establish connection and communicate. To reinstall the Apple Mobile Device USB driver on your Windows PC, simply follow these steps:

  1. Disconnect your iPhone from your computer, if necessary.
  2. Unlock your iPhone, navigate to the Home screen, and then reconnect it to your computer.
  3. If iTunes opens automatically, close it.
  4. Then right-click the Start button on your computer.
  5. Select Device Manager.
  6. Locate and expand the Portable Devices section. Just click the Arrow symbol before Portable Devices to view the menu options.
  7. Look for Apple iPhone then right-click on the device name.
  8. Select the option to Update driver.
  9. If prompted, select Search automatically for updated driver software.
  10. Wait until the software is completely installed, then navigate to Settings-> Update & Security-> Windows Update menu. Make sure no other updates are available, otherwise, finish installing them.

When the driver update is finished, open iTunes and see if the error is gone.

Fifth solution: Uninstall third-party security software on your computer.

Security software may sometimes deny access to your iOS device especially when security threats are perceive. When you plug your iPhone to your computer via USB, it will be regarded among other external devices. If the computer has a security software enabled and the software detects your iPhone device as possible threat to the computer’s security, access won’t be granted. If you think your security software could be interfering with your computer’s connection with iTunes, try to disable or remove the security software temporarily. Doing so will help you isolate the problem. To configure your security software to grant full access to your iPhone, contact the software developer or ask further assistance from Microsoft Support.

For other options and official recommendations, you can also escalate the problem to your carrier or Apple Support.


Connect with us

If you need more help with the use of certain functions and features of the Apple iPhone 8 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 8. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.