How to fix your iPhone 8 Plus that is stuck on Apple logo, can't boot up to unlock screen [Troubleshooting Guide]

One of the dreaded issues encountered by iPhone owners is on a device being stuck on the Apple logo. This usually happens when system data gets corrupted. The same thing can happen when an application gets rogue and halts the phone from carrying out the normal booting sequence.

For some reason the problem continues to plague more iPhone users including those with the new iPhone 8 Plus. Read on to find out what to do if you’ll encounter the same issue, in which your iPhone couldn’t boot up to the unlock screen as it’s stuck on the Apple logo.

Before we move on to our troubleshooting, if you are looking for a solution to a different issue, make sure you drop by our troubleshooting page as we’ve already addressed some of the most common problems reported by our readers. Find issues that are similar with yours and use the solutions we suggested. If you still need our help after that, then feel free to contact us by filling up our Android issues questionnaire.

How to troubleshoot iPhone 8 Plus that’s stuck on Apple logo

Before troubleshooting, check the current status of your iPhone’s internal memory. Stuck problems can also be attributed to insufficient memory on the phone. If necessary, free up some space by deleting old and unwanted files and apps from your iPhone. Otherwise, continue to troubleshoot software problems on your iPhone 8 Plus that may have halted the system from booting up completely.

First solution: Force restart your iPhone 8 Plus.

Any device can be stuck at any screen due software errors. In most cases, errant apps are to blame. This usually occurs when a certain app suddenly encounters an error and then crashed. This can likewise be the main reason why your iPhone gets stuck on the Apple logo. The simplest possible solution you can try first is therefore, a force restart. This method is used to restart a frozen iPhone. It works the same a the usual reboot or soft reset does in terms of clearing minor software errors that caused a device to suddenly go rogue or stop working properly. To force restart your iPhone 8 Plus, follow these steps:

  1. Press and quickly release the Volume Up button.
  2. Then press and quickly release the Volume Down button.
  3. Finally, press and hold the Side/Power button until the Apple logo appears.

You may have to press the button for more than 20 seconds as the system initiation might be delayed. Just wait until your phone boots up completely.

Second solution: Reset all settings on your iPhone 8 Plus.

If the force restart is successful and your iPhone 8 Plus is no longer stuck on the Apple logo, reset all settings to clear any invalid or incorrect settings that might have caused conflict to your iPhone system. Here’s how to reset all settings on your iPhone 8 Plus:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Scroll to and tap Reset.
  4. Select the option to Reset all settings.
  5. If prompted, enter your device passcode.
  6. Then tap the option to confirm system settings reset.

Your iPhone should reboot automatically when the reset is finished. After it successfully boots up, configure settings and enable necessary features accordingly.

Third solution: Update your iPhone software to the latest iOS version available.

Updating your iPhone to the latest iOS version available can also help get rid of any bugs that might cause data corruption, which eventually triggered the system to crash or be stuck. System updates often bring in new features and fix patches to get rid of any software issues caused by software bugs and malware. To manually check for and update your iPhone 8 Plus, it needs to have fast and stable Internet connection, ample of storage space and at least 50 percent of power. Then follow these steps to check for available software update on your phone:

  1. Tap Settings from the Home screen.
  2. Tap General.
  3. Tap Software Update.

You will see an update notification if a new iOS version is available. Read the update details and system requirements. Then follow the onscreen instructions to download and install the update on your iPhone 8 Plus.

Your iPhone must also be connected to the Internet, have ample of memory space and at least 50 percent battery life to complete the iOS update installation.

Fourth solution: Reset your iPhone 8 Plus to its factory defaults.

A factory reset is usually regarded among the last options if the problem persists after exhausting all prior means to fix it. This will erase everything from your device including downloaded apps and other contents. Customized settings and contact details are also cleared in the process. This therefore offers a higher chance of fixing the problem as your device will be restored to its original state like it’s new.

If your device is still stuck, you will need to use iTunes to carry out a master reset on your computer.

  1. Connect your iPhone to the computer with the supplied USB cable or Lightning cable.
  2. Open iTunes on your computer.
  3. Wait for iTunes to sync your device then click the Restore [iPhone] button. This will prompt iTunes to erase your device and restore to its factory settings.
  4. When you see the Set Up screen while restoring your iPhone, tap the option to Restore from iTunes backup to restore your backup files. Otherwise, follow the onscreen commands to set up your iPhone as new.

After the reset, your iPhone should be working properly again unless you’re dealing with a fatal system error that requires more advanced solutions.

Fifth solution: Restore your iPhone 8 Plus in iTunes.

If the problem continues after trying all possible solutions including a master reset, then you’re likely dealing with a complex system problem. Among the last options and possible solutions you can try next would be a recovery mode restore through iTunes. To get this done, you will need to secure a Windows or Mac computer that has the latest version of iTunes software installed. Then follow these steps to carry out a recovery mode restore on your iPhone 8 Plus:

  1. Connect your iPhone 8 Plus to your Mac or Windows computer using the original Lightning cable. Remove any other external paraphernalia from your computer’s USB port to prevent any of them from causing conflict. Also close all running applications or programs on your computer to prevent any of them from interrupting iTunes during the restore process.
  2. When your iPhone is connected, quickly press and release the Volume Up button, then press and release the Volume Down button and finally, press and hold the Side/Power button until the phone reboots. Continue holding the Side/Power button even when you see the Apple logo.
  3. Release the Side/Power button once you see the Connect to iTunes screen. This is an indication that your device has entered recovery mode.
  4. Go to iTunes and you should see a message saying that “There is a problem with the iPhone that requires it to be updated or restored.”
  5. Select the option to Restore, then follow the onscreen instructions to complete the entire iOS restore process in recovery mode

You may opt to further troubleshoot your iPhone 8 Plus if it remains stuck after performing a recovery mode restore. And your last-ditch solution would be a DFU mode restore. This is in fact, regarded as the last possible solution to major system problems that make the iPhone system dysfunctional. A more detailed walkthrough on how to perform a DFU mode restore on an iPhone 8 Plus can be found on the tutorials section under the troubleshooting page for iPhone 8 Plus.

Other options

If the problem continues even after performing a DFU mode restore, then you have no other choice but to ask for a technician’s aid. Your iPhone 8 Plus might have obtained some sort of physical or liquid damage and the symptoms have just instigated. For further recommendations, contact your device carrier or Apple Support.


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