iPhone 7 won’t stay connected to wifi when using Netflix, won’t load an app after Restore, other issues

We bring you another #iPhone7 post for today. This article covers 13 more iPhone 7 issues so hopefully, you’ll find it useful.

As we continue to receive more reports of iPhone 7 problems everyday, you can expect us to post more of the same materials in a daily basis. Keep watching for more in the coming days.

If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.

When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: iPhone 7 won’t load an app after a restore

I have restored my new iPhone 7 twice from iTunes backup from an iPhone 6 plus with 10.2 firmware. Everything goes smoothly with no issues for the exception of a single app. It goes from the “waiting” status on my new phone to deleted. The app name is HiDisk and is no longer available in the Apple store. The good news is that I can manually install the app from iTunes. But it doesn’t restore its data. I have  used a third party backup viewer and the data is in the backup. Is there a solution to restore the app data to the phone? I have not found anything on the internet that solves this problem. I need iTunes to restore from backup an app with its data. App is no longer available and developer is not answering my emails. — Luis

Solution: Hi Luis. If the app does not behave as expected after a restore, there’s a chance that it may be incompatible with the newer iPhone 7. Keep in mind that apps must be constantly updated in order to work with new operating system versions as well as phone models. If the developer had already abandoned their product and is no longer making it available in the App Store, that can mean that the said app may not be configured to work with iPhone 7 (assuming it worked well in the iPhone 6).

Unfortunately, only an app’s developer can really answer whatever questions you may have about this issue.

Problem 2: iPhone 7 won’t stay connected to wifi when using Netflix

My iPhone 7 won’t stay connected to my wifi. I know it’s not the router because my sister phones stay connected. I go to Netflix because I don’t have a cable connection so I watch a lot of Netflix. I can’t get my phone to connect to the wifi at all sometime. Then once in a while, it will connect then I can’t turn the program off at all because I have no connection. I am very disappointed in this iPhone7. Hope that you can help do something so I can enjoy my phone again. — Bdiversified2

Solution: Hi Bdiversified2. There are two sets of troubleshooting that you need to do here in order to know where the problem may lie. One is on the device side (iPhone) and the other in your wifi side (router). We are here to support iPhone users only so if the troubleshooting steps below won’t help, you must find some resource somewhere to troubleshoot your local network or wifi.

DO A RESTART. The first thing that you want to do for iPhone troubleshooting is simple, restart your phone. A lot of minor bugs can be fixed by restarting a problematic device. Since you’re dealing with a local network here, we also suggest that you do the same for router.

INSTALL iOS AND APP UPDATES. This is a no brainer but a lot of users encounter bugs simply because they fail to install updates. Make sure that you install any available operating system update first. Once you’ve done that, update the apps by doing the following:

  1. Open the App Store and tap Updates.
  2. If updates are available, tap Update All.
  3. If asked, enter your Apple ID password

RESET ALL SETTINGS. Once you’ve restarted both your phone and router without any positive result, the next good thing to do is to reset all settings in your iPhone. This procedure deletes personal preferences or customizations as well as network settings. Since you’re dealing with a wifi problem, it’s a perfect next step in this situation. Here’s how to do that:

  1. From the Home screen, go to Settings>General>Reset.
  2. Tap Reset All Settings.
  3. If prompted, enter the passcode.
  4. Tap Reset All Settings to confirm.

REVERT ALL SOFTWARE SETTINGS TO DEFAULTS. If you’re reading this, resetting all settings must have failed. So, the next drastic step in your troubleshooting ladder is to bring everything in your phone to their known, working state. This is the factory reset so we expect that it will fix the issue if it lies in your phone in the first place.

Remember, this procedure will delete your personal files and will return all software settings to factory defaults. Be sure to back up your irreplaceable files via iTunes or iCloud, or both.

In order to factory reset your iPhone 7, kindly do the following:

  1. Open Settings app.
  2. Tap General.
  3. Tap Reset.
  4. Tap Erase All Content and Settings.
  5. If prompted, enter your passcode.
  6. Tap Erase iPhone.

Once you’ve factory reset your iPhone 7, install Netflix app only and see how it works in wifi. If the problem continues, troubleshoot your wifi. If you don’t know how, contact your internet service provider for support.

Problem 3: Brand new iPhone 7 won’t charge or turn back on

I was fine I turned on the brand new iPhone 7. I just took it off the box and when I turn it on, I click to open through the Home button, then connect it to the internet. And when I was adding the iCloud email, it just turned off. When I tried to turn it back on it said you need to restore through iTunes and then it turned off then I turned it back on again and the phone turned on. It stayed on the turn on screen which is the black Apple in the middle of a white screen and it stayed there for about 7 minutes and then it completely turned off. Even charging it won’t turn it on. Please help. — Cassicata

Solution: Hi Cassicata. Since it’s a brand new phone, it’s possible that the battery may have simply lost its charge. Try charging it for at least an hour before attempting to turn it back on again. If that won’t work, try using another cable and charger and charger it again for another hour. If that won’t work either, contact Apple or bring it back to the store where you bought it from.

Problem 4: iPhone 7 shows black screen when camera is used

Hi there! My iPhone 7 plus recently started showing a black screen when I open my camera or Snapchat and anything else like FaceTime etc. I’ve tried resetting my phone multiple times and turning it off for countless minutes. I noticed the camera on the back of my phone is also foggy, I do take it in the shower with me and swim with it occasionally but no longer for 15 minutes and always remember to dry it off. Your help or opinion would be very well appreciated.  — Payton

Solution: Hi Payton. Although an iPhone 7 has water resistance protection, we still won’t recommend that you intentionally bring it for a swim. Pressurized water may beat the built-in water resistance protection causing moisture to enter inside. Now, you mention that the camera looks foggy. If you mean that the “fog” is located inside and you can’t wipe it off from the outside, that’s a clear indicator that moisture has penetrated inside. This may be the reason why the camera malfunctions when you try to use it. Obviously, water and electronics don’t mix. If resetting, restoring, or erasing of all settings do not work, that suggests you have a bad hardware. Please contact Apple so the phone can be repaired.

Problem 5: iPhone 7 is unresponsive, showing black screen, Tango app crashes

Hello. I was watching photos on the Tango app. Then at one picture the system froze. No response to any action i did. I tried to turn off my iPhone 7 plus. First no response, then later the screen went black and a white circle started to rotate. The rotation of the white circle is going on now for two hours. I tried the forced restart to no response. I am from Germany but right now in Lagos Nigeria. Carrier here is Etisalat, now called 9Mobile. —         Wolf_stromberg

Solution: Hi Wolf_stromberg. The app may have become unresponsive so you want to do the following:

Restart the phone. This should be the first thing that you want to do. Just press and hold the Power button (located on the top right edge) until “slide to power off” appears then release. Then, slide the Power switch to the right. With the device powered off, press and hold the Power button until the Apple logo appears then release.

Simulate a battery pull. In the event that your phone has become totally unresponsive and appears frozen in place, you should consider doing a “battery pull.” Your iPhone has non-removable battery pack so the following steps should simulate a battery pull:

  1. Press and hold the Power button.
  2. Continue to hold the Power button and press and hold the Volume Down button located on the left side of your iPhone.
  3. Hold both buttons as the iPhone powers off and back on; release both buttons when the Apple logo appears on the screen.

Reinstall the app. If the two steps above won’t fix the problem, then you should try to re-install the problematic app. The current version may be buggy so uninstalling then re-installing it might help.

Restore via iTunes. If the problem continues, don’t hesitate to do a full restore. Be sure to back your files up in iTunes or iCloud or both first. After that, follow these steps:

  1. Connect your iPhone to your computer with the cable that came with your phone.
  2. We assume you remember your phone’s passcode so simply enter it when you’re prompted for it.
  3. Select your iPhone once iTunes asks you for the specific device.
  4. Once you’re in the Summary panel or screen, select the option that will restore your device (Restore).
  5. Confirm by clicking on Restore button.
  6. Wait for a few moments while iTunes restores your device to its factory settings. It may also take some time if iTunes will need to install an updated operating system version.
  7. After this factory reset, all software settings should be restored to their defaults.

Problem 6: iPhone 7 not charging

Hi. I purchased an iPhone 7 plus in early February, and it’s worked perfectly fine until today when i realized it wasn’t charging. I tried about 2/3 different charger cords and cables. I even tried different electric ports. The only time it charges is when it fully dies and it only charges up to 2% and wont charge any further. Help? — Kayla

Solution: Hi Kayla. Let’s discuss each of the possible reasons for a situation like yours. It’s up to you to determine what the real deal is.

Software glitch or hardware malfunction. Although it’s rare, there had been cases wherein iPhones stopped charging an update. To see if it’s an operating system problem, you must either (1) try to revert all software settings to defaults by doing the Erase All Content and Settings procedure (steps provided above), or (2) by reverting to an older iOS version via DFU (Device Firmware Update) mode. The second option (DFU) is a more drastic resort so make sure that you do some research before performing it.

The general rule when faced with a situation wherein the issue appears to persist even after doing all software troubleshooting is to assume that bad hardware must be to blame. The cause of the problem may be something deep inside such as a battery or power management IC. That said, if your iPhone 7 won’t charge still, you should have the phone repaired or replaced.

Dirty charging port. One of the most common reason why charging may stop or not work at all is due to blockage or dirt in the charging port. Try to use some form of magnification in checking the charging port but avoid poking something inside. You may damage one of the pins, permanently causing a hardware failure. If you think a dirty charging port is the cause of the charging problem, let Apple do the cleaning for you.

Bad charging cable and/or charger. We know you’ve already tried to address this possibility as mentioned in your problem description so you can just ignore it. We want to mention it though for the benefit of other users who may also be experiencing this problem. There’s a reason why smartphone manufacturers recommend that end users only use their official charging cable and charger. They’ve done evaluations and extra research on their own products so they’re more likely to be defect free when used with a compatible iOS device. If you’re using after market chargers, make sure that they’re working.

Remember, you should contact Apple if all the above solutions won’t fix the problem.  Try to avoid fixing this problem yourself, especially if you don’t have any experience in electronics repair. Not only is finding out the cause of a charging problem tricky. In most cases inexperienced users who fix their phones end up with more mess than solutions. Let someone who do iPhone repair for a living fix yours.

Problem 7: iPhone 7 Plus used wrong backup version

I was updating my iTunes on my laptop so i can sync my music to my new iPhone 7 plus. But I accidentally set it up as “restore as previous back up” instead of registering a new one. Now I’m busted! I lost all my sms (important ones), and even the way my previous iphone was set up is now in my iPhone 7 Plus. Is there anything i can revert back to my original settings and get my messages back? Please help me. — Bejunsay

Solution: Hi Bejunsay. This is one of the reasons why we always recommend that you create a backup to both iTunes and iCloud. And to answer your question, no. Unless you have created a copy of your phone in another iTunes device before or in iCloud, there’s no way to restore your iPhone 7 back to the state you wanted.

Problem 8: iPhone 7 is unresponsive

I had an unresponsive screen so I ordered a new OEM screen (23£) from eBay. I changed it myself. I wore anti-static wrist strap as well as an anti static mat. I used the appropriate tools from (ifixit.com). It worked great.

Then about 2 days later the problem started again. I wouldn’t even have to press on the screen and apps would open up on their own. Screen was unresponsive and if I touched it on the bottom the top would open. I did a hard reset and then it worked for 3 days. now the problem is back. Any ideas? — Wesszymanski

Solution: Hi Wesszymanski. If the problem come and goes, you may not be actually addressing the real issue when you replaced the screen. There could be an issue with the main board that we haven’t heard of. Consider replacing the motherboard and see if that will fix it.

Problem 9: iPhone 7 stopped charging, remains dead

Hi there. While I was facetiming someone yesterday, my phone was charging and at 1% when it decided to spasm and eventually turn off. I kept it plugged in and charging just in case it would turn on after awhile.

After about 30 minutes, I decided to check my phone and the charging display was gone. This is when I changed my chargers and left the phone to charge overnight.

When I checked it in the morning, the phone was still dead and the charging display was still gone.

I decided to change my phone over to the first charger. I tried it with but plugged it into my computer instead. I’ve tried resetting it and everything. Still nothing. Could you please help me out!? P.S. I’m not quite sure which IOS I have installed. — Claire

Solution: Hi Claire. Kindly refer to our suggestions for Kayla above. You have a similar issue so the set of troubleshooting we gave her can be applied to your situation.

Problem 10: iPhone 7 touchscreen not working properly after accidental drop

I dropped my phone but it didn’t crack. Now the swipe to open or answer call, etc doesn’t respond unless I hit lock button first. This is annoying for texts or normal use but makes it impossible to answer phone calls (once I hit the lock button, it hangs up on the incoming caller). Sometimes after the lock/swipe opens the phone, the touch screen still does not respond. So I have to lock/swipe again. Also, when outside in sun, the problem is worse… I have to try the lock/swipe combination 5-10 times before it responds. If I hold the phone close to me (get it out of sun), it will open. — Kathy

Solution: Hi Kathy. If this problem started right after accidentally dropping the phone, then stop wasting your time looking for a solution on your level. You can’t fix broken hardware by doing some software tweaks. You must let a professional assess the hardware so you’ll be advised if it can still be repaired.

Problem 11: Changing iPhone 7 speaker balance when in stereo mode

i have iPhone 7 and don’t want to listen music from earpiece speaker because it creates vibration when music play. So i set all balance to Left from Setting>General>accessibility. Its ok when i mobile in portrait mode as only bottom speaker is working but when i rotate my phone to left side, bottom speaker turns off and all music from earpiece. But when i rotate to right its ok. Is this normal? What should i do? i don’t really want earpiece music. — Sohaib.siddique1

Solution: Hi Sohaib.siddique1. Apple designed the iPhone 7 to be able to provide stereo effect. This is achieved by orienting the device in landscape mode. In this mode, both the earpiece speaker and bottom speaker will constitute the left and right speakers (depends on the position of the phone). If you changed the balance setting to favor the left, then only ONE of two speakers, when the phone is in landscape mode, will work. Try changing the balance to the right speaker if you don’t want to use the earpiece (if it’s designated as the left speaker) in stereo mode.

Problem 12: iPhone 7 screen is dead, unresponsive

Phone screen is completely black. Nothing is showing up. But is definitely charged because i have an iPhone 7 and the home button is still vibrating which doesn’t happen when flat. I’ve tried holding down the home and on button but nothing happened. i don’t know what this means. — Mia-crockett

Solution: Hi Mia-crockett. Your phone definitely powers on still so it’s possible that the issue may be on the screen only. This means that it may be broken, or there’s a problem in the motherboard causing it. Try doing our suggestions for Wolf_stromberg above. Keep in mind that there’s only so much that you can do in this case. If the screen continues to be unresponsive or dead, you should consider doing sending the phone in.

Problem 13: iPhone 7 speaker volume is low

Both of my speakers are working as I can hear but when I have my volume to max it doesn’t sound as loud as it did when I first bought it. Even my friend’s iPhone 7 is louder. Is there any fix to this or any software issue or hardware issue? Please reply ASAP, thank you! 🙂 — Kent

Solution: Hi Kent. If you’re 100% sure that you’ve already set all the correct settings to max out the volume, then the only other option for you is to test how loud the volume is after doing a factory reset (Erase All Content and Settings). If speaker volume remains the same after doing the Erase All Content and Settings procedure, and even when there are no apps installed, you can bet it’s not normal. In this case, you’ll want to have the phone replaced.


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If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.