How to fix your iPhone 7 that is stuck on black screen after installing iOS 11.3 (easy steps)

Ending up having an iPhone 7 that is stuck on black screen from an update is indeed very frustrating. You’ve probably decided to update iOS because you want your iPhone to become stable if not even performing better but only to find out that it did not happen. Nonetheless, you can’t undo what’s done so you have no choice but to deal with the issue and try any means there is for you to fix the problem or else opt for service. And just in case you need some more inputs on what to do and where to get started when troubleshooting, I have mapped out some applicable workarounds and potential solutions for you to refer to. Read on to learn more.

thing about dealing with apps problems is the higher chance of getting it fixed on your end. Hence taking hefty trips to a service center won’t be necessary.

Here in this post, I have outlined some helpful workarounds and potential solutions to a pertinent issue transpiring on the iPhone 7 handset. Read on and find out how to fix your Facebook app that often crashes on this iOS device.

Before going any further though, if you have other concerns with your new iPhone, make sure you drop by our iPhone 7 troubleshooting page for we have already started supporting the device. Moreover, if you need further assistance, you can always contact us by completing our iPhone issues questionnaire and providing us with sufficient information about the problem.

First solution: Force restart.

The new update has probably caused a certain app or your iPhone system itself to crash hence it stopped working then shuts down. And because of that certain app or system that is glitching, your device could not complete its boot-up routine and therefore it gets stuck on a black screen. To rectify the glitch and get your iPhone to boot up properly again, performing a force restart can help. It works the same a soft reset but done using the hardware keys since your device couldn’t respond to touch inputs. Here’s how it’s done:

  • Press and hold the Sleep/Wake (Power) and Volume Down buttons for about 20 seconds or until the Apple logo appears.

A force restart does not affect your data so won’t result to data loss.

Second solution: Force restart while charging.

Another possibility as to why you ended up having a black screen after installing a new iOS update is that your iPhone settings might have been automatically altered or cancelled out. Such changes could result to rapid battery draining. Should this be the case, your iPhone might have run out of power completely and couldn’t power up unless it’s sufficiently charged. Having said that, plug your iPhone to its original charger and let it charge for about 30 minutes. That should be enough time for your device to accumulate power to boot up again. After the elapsed time, force your iPhone to restart while it’s charging. The force restart might be necessary to fix any glitches that may be halting the boot up process to complete. Refer to the above steps to perform a force restart on your iPhone 7 while it’s charging.

You may need to press on the buttons a little longer for any errors to be completely rectified.

Third solution: Restore iOS in iTunes.

Your next option to consider if the prior method still failed to bring your iPhone back to life is iTunes. At this point, you may attempt to access your iPhone system and restore iOS if possible. To make this happen, you will need to secure a computer either a Windows PC or Mac computer with the latest version of iTunes software installed. Once you’ve got the computer ready, proceed with these steps to access your iPhone in iTunes and restore iOS to a previous backup or reset your device to factory defaults and set it up as new.

  1. Open iTunes on your computer to get started.
  2. Connect your iPhone to your computer using the supplied a USB data cable or Lightning cable.
  3. Select your iPhone when it appears in iTunes. If you don’t see your iPhone in iTunes, unplug any USB accessories from your computer then restart your computer and reconnect your iPhone. Or if you have extra Lightning cables, try to replace the one you’re using.
  4. Select the option to Restore Backup in iTunes.
  5. Locate the backup file to restore from.
  6. Click Restore and wait for it to finish.

Do not disconnect your iPhone from the computer until it’s done syncing.

Fourth solution: Restore your iPhone 7 in recovery mode.

As the name implies, a recovery mode restore requires you to activate recovery mode on your iPhone and then restore iOS through iTunes. This is often carried out to fix complex system errors that could not be remedied by the usual workarounds. Again, you will need to use iTunes to perform this restore process. Here’s how it’s done:

  1. Connect your iPhone to your computer using the supplied USB connector or Lightning cable.
  2. Open iTunes on your computer. Make sure you are using the latest version of iTunes software.

While your iPhone is connected, perform a force restart with these steps:

  1. Press and hold the Power button and Volume Down button simultaneously until you see the Connect to iTunes screen. Do not release the buttons when you see the Apple logo because you will need to enter recovery mode first.
  2. You will then be prompted with the option to Restore or Update. To update your iPhone to the latest iOS version available, tap Update. Otherwise, select the option to Restore.
  3. Wait as iTunes attempts to reinstall iOS without erasing your data, and then download the software for your device. If the download takes more than 15 minutes, your phone will exit recovery mode. If this happens, let the download finish and then put your phone in recovery mode again using the same procedure.
  4. When the Update or Restore completes, set up your iPhone.

Fifth solution: Restore your iPhone 7 in DFU mode.

A DFU mode or Device Firmware Upgrade mode is an iOS state wherein you can perform system downgrade or upgrade, restore iOS backups, factory reset, or iOS jailbreaking. The latter however is not recommended by Apple yet still you may do so at your own risks. But I’d rather not recommend that too just to be safe. Instead try to restore iOS in DFU mode, with these subsequent steps:

  1. Connect your iPhone to your computer using the supplied Lightning cable or USB connector.
  2. Press and hold the Power button and Volume Down button simultaneously for about 10 seconds.
  3. Release the Power button but keep holding the Volume Down button for 10 additional seconds.
  4. If your screen remains black after that, it means you’ve entered DFU mode already. But if you see any logo on the display, it means you haven’t entered DFU mode and that you will have to start all over.
  5. While in DFU mode, you should see a message saying that iTunes has detected an iPhone in recovery mode… At this point, you can proceed with a DFU mode restore through iTunes. You may choose to restore your iPhone to a previous iOS version (downgrade) if possible. Otherwise, restore the defaults and set your iPhone as new.

If you prefer not to proceed with DFU mode, then you can always ask further assistance from your carrier’s tech support team.

Seek more help

If none of these methods is able to get your iPhone 7 or it remains stuck on black screen after exhausting all possible means to fix the problem on your end, call your carrier or Apple Support for other options and suggestions. Or you can also take your device to an authorized service center nearby so you can have it examined by an Apple technician.

Connect with us

If you need more help with the use of certain functions and features of the new Apple iPhone 7 smartphone, feel free to visit our Tutorial Page. There you can find a list of how-to contents, step-by-step tutorials, as well as answers to FAQs regarding iPhone 7. If you have other concerns or encountered some troubles while using the phone, you can reach us through this form. Just be sure to tell us more details of the problem or device issue(s) you may have and we will be more than happy to assist you further.

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