iPhone 7 No Service issue, can’t get cellular signal, Youtube app not working, other issues

Hello Apple fans! Our #iPhone7 troubleshooting article for the day covers a number of issues that we think are common for a lot of iPhone owners. We hope you’ll find this material helpful.

Before we proceed let us remind you that you can contact us by using the link provided at the bottom of this page. When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.

Below are specific topics we’re bringing for you today:

Problem 1: iPhone 7 microphone not working, loud cracking noise when Home button is pressed, speaker not working during calls

iPhone 7, bought new 11 months ago. 1: Haptics, vibrations and home button are glitching. The home button when pressed sometimes becomes a heavier vibration and you can hear a terrible cracking noise inside the phone. 2. Microphone doesn’t seem to work at all. No one calling me can hear me neither on FaceTime. Recording videos come out silent and voice memo app glitches and doesn’t record when prompted. 3. Speakers don’t work on calls unless they are on speaker. 4. The dial tone when ringing someone else glitches and makes uneven noises, I have no way to describe it. — Jen Bawden

Solution: Hi Jen. Given the severity of your issues, there’s only one thing that we can suggest: factory reset. It may sound drastic but it’s a really simple procedure. You can do it in a few minutes and it can help you return all software settings back to their defaults.

So why return software settings to defaults, you may ask. Well, for one, factory state software is generally free of bugs. The problems you mentioned should not be present in a factory state software. Needless to say, it’s the easiest way to bring the software environment of your iPhone 7 to a clean slate. So, if the problems you mention continue to persist even after doing a factory reset, they must be due to hardware malfunction.

If you haven’t tried factory reset on your device before, here’s how to do it:

  1. Open Settings app.
  2. Tap General.
  3. Tap Reset.
  4. Tap Erase All Content and Settings.
  5. If prompted, enter your passcode.
  6. Tap Erase iPhone.
  7. Set the phone up again and observe. If the problems return after doing a factory reset (when there are no apps installed), that’s a clear sign that they are caused by bad hardware. To fix the problem, you need to contact Apple for repair or replacement.

Remember, erasing all contents and settings means wiping the phone clean so be sure that you back your files up either in iCloud or iTunes or both before doing a factory reset. Also, make sure that you sign out of iCloud in your iPhone 7 to ensure Find My iPhone Activation Lock is removed.

Problem 2: iPhone 7 No Service issue, can’t get cellular signal

My iPhone 7 started to say no service and I shut it off and back and it was fine. The next day it did the same thing. Now it doesn’t work anymore. I have tried taking out the SIM card, resetting the network, turning the cellular button on and off and none of it worked. I don’t get a whole lot of time to get to an Apple store so I was hoping I could do something without going to a store. Thank you. — Joe brandel

Solution: Hi Joe. If resetting network settings did not result to anything positive, the next logical troubleshooting step for you is to reset all settings. By resetting all your iPhone settings, you are effectively deleting customizations, personal preferences, and network settings. If you haven’t done it yet, here’s how:

  1. From the Home screen, open Settings app.
  2. Tap General.
  3. Tap Reset.
  4. Tap Reset All Settings.
  5. If presented, enter the passcode.
  6. Tap Reset All Settings to confirm.

If resetting all settings won’t work still, consider restoring from an old backup. Doing so would return the software environment to a known working state. Depending on where your backup is located, you may have to get it from iCloud or iTunes. Below are the steps on how to do each of them.

How to restore your iPhone 7 from iCloud backup

  1. Do the Erase All Content and Settings procedure as detailed above. If you want to keep the current setup of your phone, make sure that you create a backup of it first via iCloud or iTunes or both. Then, once you’ve created your backup, you can go ahead and erase all the content of your iPhone.
  2. After doing the  Erase All Content and Settings procedure, restart the phone.
  3. Follow the instructions on the screen until you reach the Apps & Data screen.
  4. Tap Restore from iCloud Backup.
  5. Sign in to iCloud with your Apple ID.
  6. If you have multiple backups created before, pick an older date. Once you’ve chosen a backup, the transfer should begin. If needed, follow screen instructions to update to a new operating system (iOS) first.
  7. If prompted, sign in to your Apple ID account to restore apps. Alternatively, you can skip signing in by tapping Skip this Step option so you can sign in later.
  8. Wait for the phone to finish downloading the backup files. It may take several minutes depending on your network speed and the backup file size. If you have a lot of apps and content (photos, videos, music, etc.), it may take a long time for them to be downloaded into your device. We suggest that you connect to a strong wifi network to hasten the process. Don’t worry, once you disconnect from wifi, download process will be paused but will automatically be resumed once you’re reconnected.

How to restore your iPhone 7 from iTunes backup

  1. In your computer, make sure that it runs the latest operating system version. iTunes app must also be up-to-date. This iTunes app should be the one that you used to back your phone up before.
  2. Connect your iPhone to your computer with the cable that came with your phone.
  3. If prompted, enter the device passcode or tap Trust this Computer in your iPhone.
  4. We assume you remember your phone’s passcode so simply enter it when you’re prompted for it.
  5. Select your iPhone once iTunes asks you for the specific device.
  6. In the Summary panel or screen, select the option that will restore your device (Restore Backup button). Update the software if you get the message that says iOS is too old.
  7. If you have multiple backups created before, pick an older date. Once you’ve chosen a backup, the transfer should begin.
  8. Confirm by clicking on Restore button. If prompted, enter the password for your encrypted backup.
  9. Wait for a few moments while iTunes syncs your iPhone. Once the sync is done, you can disconnect the iPhone.

Contact Apple or carrier for support

An issue like this is most probably caused by bad hardware rather than by a software glitch or a network problem so repair or phone replacement is necessary. If the suggested solutions above won’t help, consider contacting Apple by phone first to get the most convenient repair option for you. If you think your carrier can take care of your device, you can also call them so you can set up an appointment to have its hardware checked.

Problem 3: iPhone 7 YouTube app keeps showing white box when switching from landscape to portrait orientation

Hello. I am observing a weird problem with my iphone 7 where in youtube app when i rotate screen from landscape to portrait, white box appears at the top of screen. This happens in Youtube app only and no other apps. My phone is currently running on iOS 11.2.1 and has latest Youtube 12.47.16. Please reply me ASAP whether its a software buff or a hardware issue. — Shah Ahmed Quadri

Solution: Hi Shah. It’s most probably a software glitch rather than an app bug because we can’t replicate the issue in at least three devices — iPhone 7, iPhone 8, and iPhone X — all running iOS 11.2.1 and the latest Youtube 12.47.16 version. To fix the problem, try doing a factory reset (Erase All Content and Settings).

Problem 4: iPhone 7 black screen issue, won’t turn on

Hi. I have the iPhone 7 plus and it is currently showing a black screen and no signs of life, even when I plug it into the charge it doesn’t come up with the charging symbol or low battery. I have tried to hold down the volume button and the power on button for 20 seconds but still no reaction. I haven’t dropped the phone or had any liquid near by so I’m unsure what it could be and how I can get it working again. Any help would be appreciated, many Thanks. — Rachel

Solution: Hi Rachel. We covered this issue in another article before this so be sure to check ths link:

How to fix an unresponsive iPhone 7 (black screen, no power, no boot) [troubleshooting guide]


Engage with us

If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions  in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.

Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.