One of the most annoying problems you couldn’t evade is losing Internet connection on your iPhone. Most of the features and applications installed on your device require the use of Internet connection in order to work as intended. Thus, there are a lot of things you can’t do on your phone without an internet connection. But then again, internet connectivity issues are inevitable. So all we can do is try all possible means to fix the problem and restore the internet connection. Mapped below are potential solutions and workarounds that are used to troubleshoot a similar issue on the iPhone 7 iOS 13 that has no internet access even when it’s connected to the Wi-Fi network. Read on to find out what to do if you’d end up having the same post-update dilemma on the same device.
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Troubleshooting an iPhone 7 iOS 13 that has no internet access while connected to Wi-Fi network
Considering the onset of the problem, we can say that the underlying cause is most likely from within your iPhone system. To eliminate common factors that can trigger relevant symptoms, you can try each of the following procedures. After you apply each method, launch your browser app to search for and navigate through different websites to test and see if your phone can access the Internet already.
First solution: Power cycle the modem/router.
The main source of your internet connection at home is the network equipment, which is either a modem or wireless router (depending on what your ISP provides). If you can access the network equipment right now, then you can start working on it. Like any other electronic devices, network equipment also succumbs to random firmware crashes. When this happens, various types of problems will emerge on all the devices connected to it. This is when you’d experience symptoms like intermittent or unstable Internet connection, slow internet, and no internet connection not only on your iPhone but also on all your devices that are connected to your network equipment. Usually, the emerging symptoms are just minor and therefore can easily remedied by simple workarounds. The first recommended solution to random internet connectivity issues including those emerging from the recent iOS update is to power cycle the modem/router. Here’s how it’s done:
- Find the Power switch on your network equipment then press it until the device powers down.
- While your network equipment is turned off, unplug it from the power source and keep it unplugged for about 30 seconds to 1 minute. That should be enough time for it to pause and refresh.
- After the elapsed time, plug it back in and then turn it on again.
- Wait until all the light indicators become stable. Make sure there are no red light indicators on your network equipment. A red indicator usually denotes a problem that needs to be fixed, usually by your internet service provider.
If everything looks good and no red light indicators show up, go to your iPhone and then connect to your Wi-Fi network. Make sure you are joining the correct Wi-Fi network and that you entered the correct network password. When it’s already connected, open your browser app and do some test browsing to see if your phone can now access the Internet. If it still does not, then you’ve got to try other means and rule out other culprits.
Second solution: Restart Wi-Fi feature and your iPhone.
Built-in features may also fail to work when they’re flawed from a major system update implementation. To make sure this isn’t what’s transpiring on your iPhone’s Wi-Fi feature, turn it off and on again then reboot your iPhone. This should clear out any errant Wi-Fi caches that caused internet connection errors. There are different ways to restart your iPhone’s Wi-Fi feature. You can pull up the Control Center then tap the Wi-Fi icon to turn the feature off and on. You can also toggle the Wi-Fi switch from your iPhone settings. Here’s how:
- From your Home screen, tap Settings.
- Select Wi-Fi.
- Then toggle the switch next to Wi-Fi to turn the feature OFF and tap again to turn Wi-Fi back on.
Another way is using the Airplane mode switch. Turning the Airplane Mode switch on disables your iPhone wireless radios and associated features like Wi-Fi are turned too. And turning the Airplane mode switch off re-enables the rest of your phone’s wireless features. This method has long been utilized by many iPhone users when dealing with various types of wireless problems on their respective iOS devices. This process is otherwise known as the Airplane Mode trick. If you wish to give it a try, then here’s how it’s done:
- Go to Settings-> Airplane Mode Menu.
- Toggle the Airplane mode switch to turn the feature ON.
- While Airplane Mode is enabled, restart/soft reset your iPhone.
- Then go back to Settings and turn off the Airplane Mode switch again to re-enable wireless features of your phone.
- Enable Wi-Fi and connect to your Wi-Fi network.
Once it’s connected, launch your browser app and try to see if you can now access the Internet on your iPhone 7.
Third solution: Forget Wi-Fi network then add it back.
Your Wi-Fi network might have been corrupted from the recent update and thus it’s no longer useful unless you set it up again. If you know the password for your Wi-Fi network, then you can forget/delete the network and then add it back to join or connect to that network like the first time you did. Just follow these steps:
- Go to Settings-> Wi-Fi menu and make sure that the Wi-Fi switch is enabled.
- Scroll down to the list of Available networks.
- Find your Wi-Fi network then select it.
- Tap the information “i” icon next to the SSID or name of your Wi-Fi network.
- Then select the option to Forget This Network.
- If prompted, confirm that you want to Forget the network.
- The selected Wi-Fi network will then be removed. If you see any other Wi-Fi networks in the list that you’re not using, use the same steps to forget or remove them all. Doing so will help you evade from unintentionally connecting to other public or open Wi-Fi networks.
- After removing the Wi-Fi network, turn the Wi-Fi switch Off.
- While Wi-Fi is turned off, restart your iPhone. This should help clear errant network caches.
- As soon as your phone reboots, go back to Settings-> Wi-Fi menu then toggle the switch to enable Wi-Fi again.
- Wait for the list of available Wi-Fi networks to populate then select the Wi-Fi network you want to use. You will be asked to enter the network password like the first time you attempt to connect to it.
Be sure to enter the correct network password to ensure connection is successful. Then try and see if the internet problem is fixed.
Fourth solution: Reset network settings to fix your iPhone 7 iOS 13 that has no internet access.
Network settings that are not properly configured can also cause some conflicts and internet problems on your device. Should there be any automatic network overrides from the recent update that might have ruined your existing network configurations, then that should be cleared out as well. This is when performing a network reset on your iPhone is needed. Just follow these steps:
- From your Home screen, tap Settings.
- Select General.
- Scroll down to and tap on Reset.
- Select Reset Network Settings from the given options.
- Enter your device passcode if prompted to continue.
- Then tap the option to confirm that you want to reset network settings on your iPhone 7.
Wait for the reset to finish. When it’s done, your phone should restart on its own. By then you can start setting up your Wi-Fi network and then reconnect to get back online.
Fifth solution: Erase your iPhone and set up Wi-Fi as new.
The problem you’re dealing with may be due to some complex iOS errors that could not be rectified by basic solutions. Having said that, carrying out more advanced solutions including a full system reset is likely needed. This is when a factory reset plays a vital role. It erases everything from your iPhone including major system bugs that might have ruined the internet functions. Since your device could not access the Internet, you will need to use iTunes to manually erase your device on a computer. The computer must be connected to the Internet and has the latest iTunes version installed. Once you have everything ready, follow these steps to start erasing your iPhone and then restore its factory default settings:
- Open iTunes on your computer, if you haven’t already.
- Connect your iPhone to the computer using the USB cable and Lightning cable that came with it.
- Wait for your iPhone to show up in iTunes and then click on its icon to select it.
- Scroll to the Summary section then click the Restore [iPhone] button.
- If prompted, click the Restore button again to confirm.
This should prompt iTunes to begin erasing your phone and then installs the latest firmware/iOS version. After the reset, use the start-up wizard to set up all necessary features including Wi-Fi using automatic settings.
Last resort: Restore your iPhone from an iOS backup.
Software-related errors that could not be remedied by a factory reset usually needed more advanced solutions like a system restore via recovery mode or DFU mode. Both these restore methods result in permanent data loss, so backing up files is highly recommended before you proceed. These methods are often considered as a last resort when dealing with persistent issues in various iOS devices. Should a factory reset failed to fix the problem, the next option would be to restore iOS in recovery mode. In order to proceed, you will need to secure a computer with the latest version of iTunes software installed. Then connect your iPhone to the computer using the original USB cable or Lightning cable that came with your device. While your iPhone is connected, continue to these steps to enter recovery mode and start restoring your device in iTunes:
- Press and hold the Top/Side and Volume Down buttons simultaneously.
- Keep holding both buttons until the recovery mode screen appears.
- Wait until you see the message prompt asking you to restore or update your device.
- Select Update if you want iTunes to reinstall iOS on your phone without erasing any saved data. Otherwise, choose Restore to erase your device and restore from a recent iOS backup.
Follow the rest of the onscreen commands to finish restoring your iPhone. Don’t disconnect your iPhone from the computer unless the entire restore process is complete. Otherwise, you could end up bricking your iPhone.
Still having trouble with your iPhone 7 iOS 13 that has no internet access?
If you’ve reached this point having the same problem, it’s probably an issue with your Internet service provider and therefore isn’t rectifiable on your end. To clear this out, contact your Internet service provider/carrier to report the problem and seek further assistance in performing more advanced Internet troubleshooting procedures. There might be some settings like the IP address that you need to reconfigure on your device. If necessary, you can ask your service provider to reprovision the modem/router remotely. Also ask about any carrier settings update needed to be implemented on your device. All these can also help fix minor firmware issues on the network equipment that trigger various types of internet connection errors on your phone.
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