Smartphones are primarily built with smart apps that are designed for specific purposes so as to address end-users mobile needs in every day. Mobile apps can either be stock or built-in to a device while others are downloadable. You may opt to download and install an app to your smartphone as you would prefer, whenever needed. But there are times that a simple app download from the App Store won’t just go through for some reasons. This along with other relevant apps problems like update error, stuck on waiting status, and random apps crashes on the new Apple iPhone 7 are what this post will attempt to address.
Feel free to use this troubleshooting page as your reference should you need further assistance in dealing with apps problems on the same iPhone device. The solutions highlighted in this content are comprised mainly of the recommended procedures documented on the Apple Support page as well as inputs from other iPhone 7 owners who have dealt with similar issues on their respective device. Read on to learn more.
For those who have other issues, however, make sure you drop by our iPhone 7 troubleshooting page for we support this device and we provide free support to our readers. You can always contact us by completing our iPhone issues questionnaire and providing us with sufficient information about your problem.
Possible causes of apps problems on your iPhone 7
There can be many various culprits that can trigger an app to malfunction or encounter errors. Each of these can transpire within the operating system down to the apps settings or due to some other factors. Among the possible causes you should consider would include network problems, software bugs or glitches, memory issues, and also, hardware damage. The latter is rare but still a possibility. Here is how each of these factors can cause an app to malfunction on your iPhone 7.
- Network problems – apps problems that are related to network or server issues are usually accompanied with pertinent error prompts and codes. Oftentimes you would see any of these error prompts when attempting to download and app or app update on your device. For example, an app may have failed to update because of the server is not available or network problem is affecting the Apple servers and the App Store. Among the error prompts that you are likely to see in this case would include “apps waiting,” “slide to update error,” “app update failed error,” and the like. Be sure to read and take note of the message as they too offer some hints on what went wrong and what needs to be done.
- Software glitches and bugs – just like computer programs, mobile apps are also prone to glitches or bugs. These glitches can randomly occur due to some triggers. One example is when you download an app update or a new app that contains some bugs. While corrupted apps updates can be downloaded successfully, problems likely arise after installation. There is a higher chance that other apps or functionalities of your iPhone can likewise become affected by the corrupted app update you recently installed. Potential symptoms can include random apps crashes, freezes or unresponsive apps, or erratic apps operations.
- Memory issues – some apps start to show adverse behaviours due to memory issues on the device. Although this is not likely the case considering the iPhone 7 is still new and loads a higher storage capacity, this is also one of the many things to look into when troubleshooting pertinent issues. Usually when the iPhone memory is running low, relevant error messages like “insufficient storage” or “memory full” error would show up when attempting to install new contents or apps on the device. Slow performance, lags, freezes, and random crashes are among the most common indicators of memory issues.
- Hardware damage – again this can be a bizarre cause given that it is a new iPhone. Nevertheless, you too would need to consider this among the possible culprits especially if the symptoms begin to occur after an incident of dropping or liquid exposure on your device. It is possible that some components may fail to function due to hardware issues, thus giving you errors when attempting to load or use an app on your iPhone.
Possible Solutions and Recommended Workarounds to fix apps problems on your iPhone 7
The standard approach in fixing a device issue is by determining the root cause beforehand. Doing so will help you save time and effort in troubleshooting and get the problem fixed promptly. Nevertheless, not all symptoms transpire in an instant. Sometimes, they would begin to appear a few hours or days later. As much as possible, try to think of what has happened or what have you done to your device before the very first onset of the problem or symptom occurs on your iPhone. Did the problem start after making some changes to your device settings? Or after installing an update? In case you couldn’t figure out the underlying cause, then you have the option to try all applicable solutions.
Highlighted below are a few workarounds and recommended troubleshooting methods to deal with apps problems on the iPhone 7. You may consider giving any of these procedures a try before contacting Apple Support for further assistance.
Method 1: Quit and restart the problematic app.
Sometimes an app can become corrupted and start to pose errors when you’re attempting to load or use it. Generally, apps glitches that randomly occur are just minor and likely get fixed by restarting the app. What you need to do is to simply close the app and then restart it after a few seconds. It is the same method used when a computer program suddenly stops to function properly.
Here’s the standard procedure to restart an app on your iPhone 7:
- Double-press the Home button or 3D Touch on the left side of your iPhone 6s. Doing so will bring up the fast app switcher.
- Navigate to the app’s preview screen you want to quit.
- Swipe up on the app’s preview screen then flick it up and off the screen to shut down.
This method is usually helpful when dealing with problems on random crashes, stalls and freezes. It is also a recommended workaround to deal with apps sending and receiving data like when Email app stops syncing, Music app stops playing, or Safari stops loading webpages.
Method 2: Reboot or soft reset your iPhone 7.
This should serve as a follow up method for an app restart. This time, it is the iPhone system itself that you will restart. It is a simple yet effective method in dealing with minor problems that are software-related.
Here’s how to reboot or soft reset your iPhone 7:
- Press and hold the Sleep/Wake button until the red slider appears.
- Drag the slider to power off your iPhone completely.
- After a few seconds, press and hold the Sleep/Wake button again until the Apple logo appears.
Once the iPhone reboots completely, try to see load the app again and then see if it is already working properly.
Method 3: Force restart your iPhone 7.
A force restart might be necessary if the erratic app triggers your iPhone to freezes or become unresponsive to touches. This is usually the case when attempting to launch a corrupted app or content on your device.
Here’s how to force restart your iPhone 7:
- Press and hold the Sleep/Wake (Power) button and the Volume Down button simultaneously for at least 10 seconds until the Apple logo appears.
Your iPhone will then reboot. After the reboot is complete, try to reload the app and see if the problem if fixed. You may need to uninstall the corrupted app or content if the problem persists.
Method 4: Uninstall/re-install the app
Most of the built-in or stock apps cannot be uninstalled but downloaded apps can. Should the problem occur to an application that can be uninstalled, then you can try to uninstall and then re-install the app. This method is usually helpful if the problem starts after installing a faulty app update. There is a higher chance for the corrupted update to be rectified after uninstalling the app and then re-installing it.
For built-in apps that cannot be uninstalled, temporarily disabling them can be a potential workaround to consider in this case. Here’s the standard way to delete an app on your iPhone 7:
- Open a folder or locate the app you want to delete.
- Push down slightly on the app until it starts to jiggle.
- Tap the small X icon on the top left of the app’s icon.
- Tap Remove.
The app’s icon will then disappear from the folder.
Method 5: Update to the latest iOS version.
Generally, software updates contain enhancement to iOS and as well as bug fixes. Should the problem is triggered by a bug or out-dated software then this can be a potential solution. Originally, your iPhone 7 comes with the iOS 10 platform. A series of minor updates and fix patches have been rolled out afterwards. If you haven’t installed any of these minor firmware updates yet, then you might as well consider doing so this time.
- To check for available software update, go to Settings-> General-> About-> Software Update.
If an update is available, you will be prompted to Download and Install. Just follow the onscreen instructions to complete the process.
Method 6: Restore your iPhone 7.
The reason why it is highly recommended to back up your iPhone before updating is the fact that something can go wrong after the update implementation. Your backup should serve as your fall-back should that happens. This means that if an update fails, then you can always downgrade.
This restore method is applicable if the problem starts after installing a new update on your iPhone. It’s possible for new updates to contain bugs that can trigger an app to suddenly malfunction. If the preliminary troubleshooting methods like a soft reset or force restart won’t get the problem fixed, then you might as well consider restoring to a previous backup.
You can use iTunes to restore your iPhone 7. You will then need a computer that runs the latest version of iTunes (preferably) to complete the iOS restore process. Here’s how it’s done:
- Turn off your iPhone.
- Connect your iPhone to a computer using the supplied USB cable.
- Open iTunes on the computer and then locate your iPhone from the list of available devices.
- Select your iPhone 7 and click the option to Restore.
Follow the onscreen instructions to complete the iOS restore with iTunes. Again this will only be applicable if you have previously created a backup of your device before installing iOS update.
Method 7: Factory Reset.
Aside from an iOS restore, you may also opt to reset your iPhone and restore it to factory defaults. Doing so will eliminate all possible culprits that lie within the existing platform or contents. The only downside is that you will lose all your personal information in the process. As the name implies, a factory reset will wipe or erase your iPhone completely and restore it to factory default settings. That being said, you may keep a backup of some of your most important files to a computer or other storage media beforehand.
Also be sure to sign out of iCloud before the reset, otherwise your iPhone 7 will get stuck on Activation Lock.
- To sign out of iCloud, go to Settings-> iCloud-> Sign Out or go to Settings-> [your name] -> Sign Out. The first procedure is used for iOS 10.2 or earlier versions, while the second is for iOS 10.3 or later.
Here’s how to factory reset your iPhone 7:
- Go to Settings.
- Tap General.
- Select Reset.
- Tap Erase All Contents and Settings.
Note: Menu options may vary between device models and carriers.
Alternatively, you can use iTunes to factory reset your iPhone 7. Just follow these steps:
- Open iTunes on your computer (Mac or Windows). Make sure you are using the latest version of iTunes.
- Connect your iPhone 7 to your computer using the supplied iPhone cable.
- If prompted, enter the passcode for your device or select the option to Trust This Computer and then follow the onscreen instructions to continue.
- Select your iPhone 7 from the list of devices recognized in iTunes.
- Go to the Summary panel, then click Restore [your device name].
- Click the Restore button again to confirm action.
- Wait until iTunes completely erases and installs the latest iOS for your iPhone.
After your iPhone restores to factory settings, it will restart. By then, you can set it up as new.
The entire process could take longer depending on the number of contents stored on your device.
Recommended Solutions for Specific-Apps Problems
Fix for apps update errors that are associated with network problems including stuck on “waiting” and “slide to update” errors
Network related problems on an app are generally resolve once the network problem if fixed. This means that you need to troubleshoot your iPhone 7 network connectivity instead of apps troubleshooting.
For network-related apps problems including the ones depicted by the “waiting” status while downloading/installing an app update, try to check your network status. Usually, errors like this can occur due to no stable data network on 3G or LTE. A potential solution is by deleting the app that is currently installing and then re-install it from the App Store again when the network gets stable.
- To delete a stuck app on your iPhone 6s Plus, hold on the stuck app and when it jiggles, tap the Delete option.
It is also possible to get the same error if the App Store server is slow or currently having issues. In this case, you can try accessing the App Store again at a later time. Everything should go back to normal once the server is up. This denotes a need for you to wait because apparently, the problem is already beyond your capacity to resolve.
Alternatively, you can try updating or installing the app via iTunes using the Sync option. You will need a computer with the latest iTunes version if you opt to proceed with this method.
Fix for memory-related apps problems
Again, some apps issues are memory related. Like an app may have failed to load or install update due to insufficient memory on the device. Although this is hardly the case with your iPhone 7 memory, it is still worth a try to check.
- To do so, go to your iPhone Settings-> General-> Usage. Make sure you’ve got enough free space. Otherwise, remove all unnecessary files and contents so as to free up space on your iPhone. This is likely the problem if you store quite a lot of complex files including music, videos, and other app data on your device. As a result, apps update or installation processes are hindered. Performance issues are also likely to instigate at this instance.
Contact Apple Support for further assistance
If the problem persists after doing everything on your end, then your next best option is to contact Apple Support for problem escalation and further assistance. A more advanced troubleshooting procedure must be necessary given that all the standard procedures have failed to resolve the underlying cause.
Engage with us
If you have other issues with your Apple iPhone 7, we are always willing to help. Contact us through our iPhone issues questionnaire and provide us with all necessary information about your problem so we can find a solution to your issue.