How to fix iPhone 7 App Store that's not working in iOS 13, cannot update or download apps

The App Store serves as the crux component of an iOS device for it is where you download and update apps from. This is one of the main reasons why Apple engineers are doing all means to keep the platform up and running stable. But despite this substantial effort, there are still instances when the App Store just doesn’t work as intended. Among the underlying causes are network connectivity issues, server congestion/downtime, account-related issues, and software glitches.

Tackled in this post is a pertinent issue on the iPhone 7 App Store application that suddenly stops working after the iOS 13 update. Read on to find out why and how to fix your iPhone 7 App Store that’s not working in iOS 13.

Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iOS handset is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.

Troubleshooting your iPhone 7 App Store that’s not working in iOS 13

Before you begin troubleshooting, check your iPhone storage and make sure you have sufficient space to allocate new app downloads and updates. Note that the iOS 13 update file already occupies 2 gigabyte of your storage, thus your device must have at least double of that number allotted for system process and new files. If your iPhone storage was already shrinking before the update, there’s a good chance that it ran out completely afterwards.

As a result, App Store downloads and updates are no longer feasible. And this is when you need to free up space on your device. This can be achieved by deleting old and unwanted apps and files such as photos, audio files, videos, and messages that are no longer useful.

If memory space isn’t a problem and yet the App Store is still not working, try these subsequent procedures to eliminate other common causes. Don’t forget to launch the App Store after carrying out each of the following solutions to determine whether or not the problem is fixed.

First solution: Restart the App Store and soft reset your iPhone.

Keeping apps in idle or running state can be essential when multitasking. In iOS devices, apps that you’ve recently used will stay open and running in the background unless you end them. The same thing happens if you launch the App Store on your iPhone. If by any chance, you’ve left the app open during the update, there’s a better chance for it to end up misbehaving afterwards. Hence, the app may not work as intended. This is when you need to clear out individual running apps, particularly the App store on your device. Thus, you may consider this as the first potential solution to fix the App Store that’s not working in iOS 13. Simply follow these steps:

  1. Double-press the Home key from the Home screen. Doing so will open the recently active application. 
  2. Find the App Store app preview then swipe upwards to close it. Do the same to close any other open application.

Once you’re done closing the App Store and all other background apps, reboot your iPhone to clear its memory cache. Just continue with these steps:

  1. Press and hold down the Side (Power) button for a few seconds until the Slide To Power Off appears.
  2. Drag the slider to the right to power off your device completely.
  3. After 30 seconds, press and hold down the Side (Power) button again until the Apple logo appears.

Rebooting the phone is also necessary to clear out errant caches after the recent iOS update implementation. This doesn’t affect any saved information so there’s no need to back up your iPhone.

ALSO READ: How to fix an iPhone iOS 13 that won’t connect to App Store

Second solution: Refresh your Internet connection.

Another factor that you should consider checking on is your iPhone’s internet connection. Slow internet, intermittent or Wi-Fi internet drops, and other internet connectivity issues transpiring on your iPhone may also be the main reason why the App Store is not working on your iPhone 7. A stable (and preferably fast) internet connection is one of the primary requirements for the App Store to work as intended. Without the internet, it wouldn’t be able to access the Apple server and thus, download and update requests via App Store don’t work. To make sure this isn’t halting App Store from working on your iPhone in iOS 13, refresh your Internet connection using any of these methods:

First method: Turn Wi-Fi off for a few seconds and then turn it back on again. This is the simplest way to restart your iPhone’s wireless internet connection. To do this:

  • Simply go to Settings-> Wi-Fi menu and then toggle the switch off for a few seconds to disable the feature and then tap to turn it back on again.

Second method: Use the Airplane Mode toggle. This is an old trick that has been proven effective in resolving random problems affecting the phone’s wireless functions. Here’s how it’s done:

  1. Tap Settings from the Home screen. 
  2. Select Airplane mode
  3. Toggle the switch next to Airplane mode to turn the feature on. All wireless functions of your phone are then disabled simultaneously.
  4. While the Airplane mode is enabled, perform a soft reset on your phone. 
  5. Wait until your phone is finished rebooting and then go back to Settings-> Airplane mode menu
  6. Finally, tap the Airplane Mode switch again to disable the feature again. 

You can also use the shortcut controls to toggle Wi-Fi and Airplane Mode on or off from the Control Center. Just pull up the Control Center on your iPhone then toggle the respective controls to restart the feature.

Third method: Forget Wi-Fi network then add it back. This means deleting your Wi-Fi network then adding it back. It is usually needed when the wireless network in use somehow gets corrupted from the recent update. Just follow these steps:

  1. Go to Settings-> Wi-Fi and make sure that the Wi-Fi switch is enabled.
  2. Scroll down to the list of available Wi-Fi networks.
  3. Select your Wi-Fi network then tap the option to Forget this Network.
  4. If prompted, confirm that you want to forget your Wi-Fi network. After confirming, your network will be deleted from your device. Turn Wi-Fi off and then restart your iPhone.
  5. As soon as your phone boots up, head back to Settings-> Wi-Fi menu and enable Wi-Fi again.
  6. Wait for your Wi-Fi network to show up in the list then select it.
  7. Tap the option to Join or Connect.

Be sure to enter the correct network password to ensure login to the network is successful.


Third solution: Log out and back in to your App Store account.

Account-related issues can also be the underlying cause of the problem and therefore must be ruled out as well. Your login session might have expired after the recent system transition and so you’ll need to log into your App Store account again. This also means you should log out first. Just follow these steps:

  1. From the Home screen, tap Settings.
  2. Select iTunes & App Store.
  3. Tap to select your Apple ID.
  4. Then tap Sign Out.
  5. Reboot your iPhone then go back to Settings-> iTunes & App Store menu.
  6. Enter your Apple ID and password.
  7. Then tap Sign In to log back into your App Store and iTunes account.

Wait until you’ve successfully logged into your App Store account and then retry loading the App Store again to see if the problem is fixed.

ALSO READ: How to fix iPhone XS Facebook app won’t open/load after iOS 13 update 


Fourth solution: Reset network settings to fix your iPhone 7 App Store that’s not working in iOS 13.

Network connectivity issues affecting online apps can also be remedied by performing a network reset. This is usually needed if the recent update overrides your current network configurations and eventually ended up with some conflicts that ruined the normal routines of online applications. If you wish to proceed with a network settings reset, simply follow these steps:

  1. From the Home screen, tap Settings.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Select the option to Reset network settings. This will erase all customized network options and network settings overrides from the recent update, without affecting your iPhone data.
  5. Enter your device passcode if prompted to continue.
  6. Then tap the option to confirm that you want to reset network settings on your iPhone.

You will be logged out from your wireless network so you need to enter the network password to reconnect and get back online.


Fifth solution: Turn off restrictions to fix iPhone App Store that’s not working in iOS 13.

Also ensure that the App Store downloads are not restricted on your iPhone. If restrictions are enabled, there’s a better chance that App Store downloads aren’t allowed or restricted. To clear this out, follow these steps to check and manage your iPhone 7 restrictions, particularly for App Store downloads:

  1. Tap Settings from the Home screen.
  2. Then tap on Screen Time.
  3. Select Content & Privacy Restrictions.
  4. Tap Content Restrictions.
  5. Enter your passcode, if prompted.
  6. Tap iTunes & App Store Purchases.
  7. Select a setting and set to Allow.

After making necessary changes, reboot your iPhone then retry loading the App Store to see if the problem is gone.


Last resort: Erase your iPhone and set everything up as new (factory reset).

Among the last options you’ve got if all the above procedures failed to resolve the issue is a factory reset. This will erase your iPhone and restores its factory default settings. Any complex system errors and iOS bugs that ruined the App Store functions will also be eliminated in the process, thus you’d end up having a totally problem-free device. Just don’t forget to back up all critical data from your iPhone storage beforehand, so you’d still be able to recover them afterwards. Follow these steps whenever you’re all set to factory reset your iPhone through settings:

  1. From the Home screen, tap Settings.
  2. Select General.
  3. Scroll down and tap on Reset.
  4. Select the option to Erase all content and settings. This will erase everything from your iPhone system including all saved data on the internal memory.
  5. Enter your device passcode if prompted to continue.
  6. Then tap the option to confirm that you want to erase your device.

After the reset, your device loads up its factory default settings, thus you’ll need to set it up first in order to use it again. To ensure all settings are properly configured, use the start-up wizard to set your iPhone up as new.

ALSO READ: How to fix your iPhone that can’t update iOS, unable to install update, an error occurred while installing iOS 13


Still having trouble with your iPhone 7 App Store that’s not working in iOS 13?

Head on to the Apple Support website and navigate to the service status page to check the current status of the App Store server. It’s possible that the Apple server is experiencing temporary downtimes and so relevant services, particularly the App Store is likewise unavailable at the moment. If there’s no ongoing problem with the Apple server, then you should already have the problem escalated to Apple Support for further assistance. 

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