Why does my iPhone 6s Plus keeps saying that “Your SIM sent a text message” and how to fix it? [Troubleshooting Guide]

There are times when you just get interrupted by unexpected occurrences while doing something. Then you wonder why it happens. Just like when your device just prompts you with an alert message, which is somehow awkward. This is what has occurred to some iPhone users particularly owners of iPhone 6s Plus, wondering why in a sudden they’re getting a message saying that “Your SIM sent a text message?” If it only happens once, then that should be an problem but the thing is that the message prompt re-iterates thus it becomes so annoying. What causes this message to keep showing on the iPhone 6s Plus and what must end-users do in order to get rid of it once and for all? If you’re reading this post while searching for answers to the same questions, then read on to get help.

But before anything else, if you have a different issue with your device, visit the troubleshooting page we’ve setup for the iPhone 6s Plus. We list down every problem we address each week in that page so try to see if we’ve already addressed your concern before. If we did, try to use the solutions we suggested and if they won’t work, then you may contact us by filling up this form.  

What triggers your iPhone 6s Plus to show this message?

When the iPhone keeps saying that your SIM sent a text message, it’s trying to tell you about a pertinent SIM card activity. It has something to do with your network service provider. This can happen when some carrier settings are updated and that your SIM card requires an update as well. Your iPhone is trying to let you know about what’s going on and likely seeking response from you. If so, then what will be your options so as to stop this alert message from showing up on your screen? Read on to find out.

How to stop your iPhone 6s Plus from saying that your SIM sent a text message even when it’s not?

Since the probable trigger is on your carrier or network provider’s end, you only have a few options to try when attempting to troubleshoot the problem before contacting customer care and wait in queue.

Feel free to refer to the highlighted workarounds as these methods are likewise deemed possible solutions to this problem. Apparently, what you’re dealing with is a software issue rather than a faulty hardware. Unless the SIM card is damaged and needs to be replaced, the problem can likely be resolved by any of these methods. It won’t hurt to give them a try and then see how they work. Other iPhone users have found remedy by performing these methods so you might as well take your chances.

First workaround: Reboot your wireless router/modem.

To rule out the possibility that a firmware issue on your wireless router or modem triggers the message to show up, try to reboot your network equipment first. This process is also called “power cycle” on the modem or wireless router used in home networks. Note that the main source of connection in your home network is the modem or wireless router. Thus, if something goes wrong with the source, then most likely all the devices connected to that network will be affected. And this message can be among the transpiring symptoms. Here’s how to power cycle your modem/wireless router:

  1. Power off your modem/wireless router by pressing the Power button until it turns off completely.
  2. Unplug or remove the power cord from the power source.
  3. Leave it unplugged for at least 30 seconds.
  4. After the elapsed time, plug it back in then turn on.
  5. Wait until all the lights on the modem or router becomes stable. A green or yellow light usually means good while red lights usually denotes something wrong. Lights have to be either green or yellow depending on the network equipment type in use.

After you power cycled the modem/router, reboot your iPhone 6s Plus by pressing the Power button until the slide to power off screen appears, then drag the slider to power off the device completely. After a few seconds press the Power button again to turn the iPhone back on.

Then try to observe if the alert message shows up again.

Second workaround: Check for carrier settings update available on your iPhone 6s Plus.

If a carrier settings update is available, then try to implement the update as it will likely get the problem fixed. Installing the update might be the only thing that’s needed for your iPhone to stop showing you this message. So go ahead and follow these steps:

  1. Tap Settings from Home.
  2. Tap General.
  3. Tap About. If after 30 seconds you see a message prompt that says Carrier Settings Update, it means that an update is available. Otherwise, there is no update to install.
  4. To implement the carrier settings update, tap Update.
  5. Wait until the carrier settings update installation is finished then reboot your iPhone 6s Plus afterwards.

Now, wait a bit and to see if the message reappears. If not anymore, then you’re good to go. Otherwise, try the next applicable workaround.

Third workaround: Remove and re-install SIM card on your iPhone 6s Plus.

To eliminate the possibility of a SIM card issue triggering your iPhone to keep prompting you with this message, try to remove and then re-install the SIM card on your device. Doing so will also give your network services a fresh start and allows your SIM to establish new connection from your wireless carrier’s network towers. Follow these steps to properly remove and re-install SIM card on your iPhone:

  1. Locate the SIM tray on the left side of your iPhone right beneath the Power button.
  2. Use a small paper clip or SIM card ejector tool into the small hole at the bottom of the SIM tray to eject.
  3. Gently pull the SIM tray out then remove the SIM card from the tray.
  4. Carefully check the SIM card for any signs of possible damage like scratches or dents. If there’s none, place it back into the SIM tray. Be sure to position the SIM card correctly, the same way before you removed it from the tray.
  5. After securing the SIM card in place, put the SIM tray back in.

Turn your iPhone back on afterwards. Give it some time to operate normally. If the message still pops up, try some other applicable workarounds.

Fourth workaround: Reset network settings on your iPhone 6s Plus.

Considering the possibility that this error is related to your network services, resetting the network settings on your device might be the key to fixing it. But then you should note that a network settings reset will also erase all your network information including your wireless networks, passwords, and server settings. On the positive note, this method can also offer a resolution. If you wish to give it a try, then make sure you take note of your wireless network credentials especially Wi-Fi passwords as you will be needing this information when reconnecting to the network afterwards. Follow these steps when you’re all set:

  1. Tap Settings from Home.
  2. Tap General.
  3. Tap Reset.
  4. Scroll to and tap Reset Network Settings.
  5. If prompted, enter your passcode to continue.
  6. Tap Reset Network Settings again to confirm action.

When the network settings reset completes, your iPhone will reboot. You will then noticed that the network settings are restored to factory defaults. This means the need for you to set up and connect to your wireless network again.

See if you’re still getting the message prompt saying that your SIM has sent a text message on your iPhone 6s Plus. If it persists, then you should already consider escalating the issue to your carrier or network service provider for them to be aware of it and likewise assist you further in resolving the problem. Most likely, they have the right tool needed to work on the fix and put a stop on this annoying iPhone alert on their end.

Connect with us

We are always willing to help fix your problems with your Apple device. Browse through our existing troubleshooting posts or you may contact us directly by completing this form and hitting the Submit button. Make sure you provide all the necessary information about your phone and the problem so that it would be easier for us to help you.