Why does my Apple iPhone 6s Plus can't get past the Apple logo, stuck on bootloop? [Troubleshooting Guide]

Apparently, something went wrong because your Apple iPhone 6s Plus couldn’t get past the Apple logo and is stuck on boot loops. So now you’re wondering what’s causing your precious device to act up like this suddenly. Something must have been changed in the way your iPhone does its start-up routine and that’s the reason why it is no longer working as it should.

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Did you change anything, install software update, restore iOS, or jailbreak your iPhone perhaps? If you’ve done any of these things, then that must be the trigger. Nevertheless, there is no reason to despair just yet. Because, issues like this can still be dealt with by some workarounds to help your iPhone iOS to get back up and running smoothly as it should again. But then again, this can only be achieved if and only if there’s no hardware damage existing on the iPhone.

Read on to find out what other factors can likely cause your iPhone 6s Plus to be stuck at ‘waiting’ while attempting to download or install apps, as well as after updating iOS on the phone.

I will walk you through in troubleshooting your new iPhone 6s Plus that’s currently experiencing this problem. But before anything else, if you have a different issue with your device, visit the troubleshooting page we’ve setup for the iPhone 6s Plus. We list down every problem we address each week in that page so try to see if we’ve already addressed your concern before. If we did, try to use the solutions we suggested and if they won’t work, then you may contact us by filling up this form.

Symptoms

You will know when your iPhone 6s Plus is stuck on the Apple logo when you see a white Apple logo with a progress bar beneath it on the screen. The progress bar seems to be moving very slow or not moving at all. At first, you may think it’s just normal but if you’re still stuck on the same screen after an hour or so, then that already entails a different story.

When your iPhone gets stuck on the Apple logo and couldn’t boot up to the Home screen, it denotes that something is halting the start-up process. In order to fix this problem, you will need to identify the underlying cause beforehand.

Possible causes

Normally, your device would carry out its start-up routine by powering up the processor, checking the memory, setting up all components and then getting each app ready to carry out certain tasks assigned to them through your entered commands. All these happen the moment you see your iPhone showing the Apple logo on the display. But then again for some reasons, it’s stuck on the same screen and couldn’t proceed. Listed below are the most common factors linked to this iPhone start-up problem. Read on to determine which of these is causing you the same trouble.

Jailbreaking. Jailbreaking is a term used to describe a process of removing software restrictions, which are originally implemented by Apple on each of their patented iOS devices. Unlike other platforms, most of the things you see in your iOS device exclusively come from Apple.

And in order to get root access to the iOS system file, most daring users would resort to jailbreaking. That way, they would be able to download and install more apps, extensions, and themes that are not available on the App Store. While it’s true that jailbreaking offers a lot of benefits to iOS users, sometimes the process can go wrong and when it does, instead of having benefits, you will end up with an unusable Apple device. And that’s why jailbreaking is not recommended. But it’s legal so users may still do it at their own risks.

Apps and iOS updates and data transfers. Updates can also contain some bugs that may cause an app to misbehave or the device itself to act weird. This can be the trigger especially when the update gets interrupted or was not complete. Once the update process gets interrupted, there is a higher chance for your device software to become corrupted and thereby results to a malfunctioning device. Some programs or applications can halt the update process including security suites. This usually occurs when you connect your iPhone to a computer and for updating through iTunes. What happens is that, your device will be recognized by the computer as an external storage media attached to it. Some security suites like antivirus software may tend to butt in as it might sense some risks. It shouldn’t be a problem if this could happen earlier or before the update started but when it occurs in the middle of the update, then it won’t be good. Should this happens, your iPhone probably gets into recovery mode in which you will be told to Connect to iTunes or gets stuck on the Apple logo for the same reason.

The same thing can happen when you transfer files from other sources to your iPhone 6s Plus. When the file transfer gets interrupted for security reasons, there is a higher chance that file gets corrupted. And when it does, it would become useless or worse, a cause of a new device issue to occur including boot loops and getting stuck.

Also, when doing file transfers with your iPhone, you have to be prudent as any of these files can contain bugs that might corrupt your iPhone system and cause your device to be stuck on the Apple logo, boot loops and other issues.

Hardware damage. Some cases of an iPhone that is stuck on the Apple logo or boot loops have been linked to a faulty hardware or hardware damage. When some parts of your iPhone are damaged, there is a higher chance that the software can also go wrong. This is because the iPhone is a system that requires both the software and hardware components to collaborate so as to get a specific task done. Just like with the start-up process, both the iPhone software and hardware components are working together to complete the start-up. So when a certain component gets damaged, the entire process will also be affected. The only way to resolve this is by fixing the damaged component beforehand.

Potential solutions and recommended workarounds

Software-related issues including stuck problems can be rectified using any of the following workarounds. However, these will only work if no damage to any of the iPhone’s hardware components is present. Feel free to give any of these methods a try to fix the problem on your end before taking a trip to an Apple Genius.

Step 1. Reboot your iPhone.

If this is the first time that your iPhone is stuck on the Apple logo or boot loop, then most likely it is just another random system issue that can be fixed by rebooting or restarting the device. You can start with the standard restart, that is done by pressing and holding the Power button until the red slider shows up. Drag the slider to power off your iPhone completely. After a few seconds, press the Power button again until you see the Apple logo on the screen.

But if that doesn’t work as your iPhone is unresponsive, you can do a force restart instead.

To force restart your iPhone 6s Plus, press and hold the Power button and Home button simultaneously for 10 seconds until the Apple logo appears.

Try that first and see what happens afterward. If the problem persists, then try other methods.

Step 2. Disable security software on the computer.

Only do this when you’re attempting to do some file transfers with your iPhone using a computer. To make sure the file transfer will not get interrupted by any of these programs for security reasons, then you should disable them temporarily beforehand. You can re-enable them once the file transfer is complete.

Step 3. Make sure there is no damage to the USB cables and USB ports.

Sometimes, your iPhone can get stuck on the same screen when performing data transfers due to damaged USB cables and USB ports. Using a defective USB cable can prevent both devices to establish proper connections. Without proper connection, data transfer can be halted at any time and thereby results to a corrupted file output. A corrupt file residing in your iPhone system can cause the same problem to occur on the device.

Step 4. Use alternative solutions.

You can choose from a wide range of iOS recovery tools to fix stuck problems on your iPhone including issues on boot loops and being stuck on the Apple logo. You have the option to resort in using any of these tools especially if you already ran out of options and waiting for Apple to rollout an official fix patch should the problem is due to an iOS bug. One of the widely used and highly preferred iOS recovery tools is Tenorshare’s Reiboot. You can download any of these tools to your computer and then try to fix your iPhone with it.

Step 5. Restore your iPhone through DFU.

DFU or default firmware update is deemed the deepest type of system restore on iOS devices including iPhones. Unlike Recovery Mode restore, DFU mode restore will completely load your iPhone firmware not just the software. Firmware pertains to a program structure that controls the hardware functions or how the hardware works on your device. Software on the other hand refers to the programs or applications that are installed on your iPhone and works based on the user’s instructions or input commands. Firmware seldom changes but software often does.

DFU mode iOS restore precautions:

  • While performing a DFU restore offers a more promising resolution output, sometimes it can result to a worst problem especially if something went wrong in the process. For example, when hardware damage exists and that you perform a DFU restore on your iPhone. When this happens, the process can be interrupted or cannot be completed due to a damaged component. As a result, your iPhone firmware gets corrupted. So instead of having just a minor issue, you ended up having a completely dysfunctional iPhone because the DFU restore did not complete successfully.

But if you already ran out of options and that you’re willing to take any risks, then you may go ahead and give DFU restore a try. Here’s how it is supposed to be done:

  • Connect your iPhone to a computer.
  • Open iTunes on the computer. Make sure you are using the latest iTunes version to avoid any issues on system requirements incompatibility.
  • When connected, press and hold the Power button and Home button on your iPhone, simultaneously for 8 seconds.
  • Release the Power button after 8 seconds but continue holding the Home button.
  • When you get to the iTunes screen saying that iTunes has detected an iPhone in recovery mode, release the Home button.

Your iPhone 6s Plus screen should then turn completely black when it enters DFU mode successfully. You may now proceed with iOS restore through DFU mode in iTunes.

Contact your device carrier or Apple Support for more help

So you’ve done every suggested methods and workarounds but still ended up with an iPhone 6s Plus that is stuck on the Apple logo and boot loops. If this is what you got, at this point I suggest you should contact your device carrier or Apple Support for further assistance and other options.

Also, you might as well already consider the possibility of a hardware damage causing your device to remain in this state no matter how hard you try to get it fixed. For that matter, you will need a technician’s help so as to resolve the problem.

Connect with us

We are always willing to help fix your problems with your Apple device. Browse through our existing troubleshooting posts or you may contact us directly by completing this form and hitting the Submit button. Make sure you provide all the necessary information about your phone and the problem so that it would be easier for us to help you.