Display or screen problems are usually the result of hardware damage so a lot of cases are not fixed by doing software solutions. This #iPhone6 troubleshooting post shows some of such cases. We hope that we continue to enlighten some iOS users regarding the issue.
If you are looking for solutions to your own #iOS issue, you can contact us by using the link provided at the bottom of this page.
When describing your issue, please be as detailed as possible so we can easily pinpoint a relevant solution. If you can, kindly include the exact error messages you are getting to give us an idea where to start. If you have already tried some troubleshooting steps before emailing us, make sure to mention them so we can skip them in our answers.
Below are specific topics we’re bringing for you today:
Problem 1: iPhone 6 screen turns black when pressing Home button after an update
Updated to recent 11.0.1 and then 2 days later to 11.0.2.
1) In both version releases my phone keeps getting black screen with white rotating dial for over 10 seconds every time I hit the home button.
2) The microphone in messages. After using for auto dictation, there is no ‘done’ option. the mic and keyboard icon at bottom. have to hit that to get back to message.
3) In email, there is option at the top to load all images. that is cut off and you can’t click it. But for me the biggest glitch is this 10 second black screen every time I hit home button. — Marlo Lambert
Solution: Hi Marlo. Be it in iOS or Android, system updates don’t usually go as planned because an operating system environment is very complicated. There hundreds, if not millions, of thousands of moving parts that must be taken into account. Obviously, no one developer can anticipate all problems at once so bugs and glitches are almost always expected. This is the reason why developers need the help of users like you to report troubles as they come along. Good thing you’re doing that exactly.
Since the problems occurred coincidentally after you’ve installed iOS updates, we suggest that you focus on troubleshooting the operating system rather than on every single one issue. Below are the things that you should try.
Install app updates
Now, if you’re positive that these three concerns were not there before you updated to a newer firmware version, the first troubleshooting step that you must do is to ensure that all apps on board are compatible and up-to-date. Sometimes, users forget that installation of a system update (iOS) does not necessarily mean apps are updated as well. While in most times there usually is no problem, you should consider updating all apps when bugs start to surface after an update. Incompatible apps can cause other apps and services to work erratically. To minimize the chance of an app causing problems, you’ll want to ensure that all of them are running the latest update.
Reset all settings
Another good thing to try in this case is to see if resetting iOS settings will fix the problems. Here’s how to do it:
- From the Home screen, go to Settings>General>Reset.
- Tap Reset All Settings.
- If presented, enter the passcode.
- Tap Reset All Settings to confirm.
Wait for a few moments for the phone to completely reset everything. Once it’s finished, check if the problems remain.
If nothing changes though, you should consider doing a full reset or factory reset to wipe the phone clean and restore all software and apps back to stock. There’s a chance that the problem is being caused by a third party app so a full factory reset is necessary. If you haven’t tried it, here’s how:
- Open Settings app.
- Tap General.
- Tap Reset.
- Tap Erase All Content and Settings.
- If prompted, enter your passcode.
- Tap Erase iPhone.
Remember, erasing all contents and settings means wiping the phone clean so be sure that you back your files up either in iCloud or iTunes or both. Also, make sure that you sign out of iCloud in your iPhone to ensure Find My iPhone Activation Lock is removed.
Contact Apple if all else fails
Wiping all apps and settings is also called factory reset. This means that after you did the steps above, your iPhone should run the factory version of the software and there will be no third party apps to cause any problems. Since we know that factory version software is almost entirely bug free, your phone should work normally. If the problems remain even when the software is in this state, it means the problem goes deeper than software. Since we cannot troubleshoot hardware, you’ll have to contact Apple so they can repair the phone for you. We hope your case won’t end up with this option.
Problem 2: iPhone 6 Plus bottom screen unresponsive
I have an iPhone 6 plus that I had kept in an otter box I ordered from the brand on Amazon, and the other day i dropped the phone barely a foot as it fell out of my lap onto the floor from a low chair (inside the case). The top half of the screen is unresponsive with no new cracks except for the one on the bottom of the phone that doesn’t affect the screen. This is my only phone. I spent a lot on it and now have no money for a while so i don’t know what to do. — Lexi Ivanyi
Solution: Hi Lexi. Hard it may be for us to tell you this but if only half of your phone’s screen appears to be working right now, that means you got a damaged display assembly. There are three major components in a screen assembly — monitor, digitizer, and flex cable. The monitor is the part that displays the image while the digitizer is the thin layer of touch sensitive sensor that captures your touches and converts them into digital signals. These signals are transmitted to the motherboard via the flex cable. If parts of the screen is black or doesn’t respond to your touches, that means that the digitizer or portion of the monitor must be physically broken.
We understand you don’t want to spend anything on the phone anymore but the fact is, you really have no choice at all. This is an issue that can’t be fixed by changing some software settings. This case requires repair and whether you do the repair yourself or let someone do it for you, you’ll still spend something.
For example, let’s assume you have the basic electronics knowledge to perform do-it-yourself (DIY) screen replacement, you still need to buy the new screen as well as the needed tools. That means spending more or less around $200 dollars provided you’ll not brick the phone permanently. If you let a professional do the screen repair, it may cost probably a little more than $200 but at least you’ll know the repair will be done properly.
If you want to do the repair yourself, you should use Google to search for guides on how to do it. Our blog does not provide hardware troubleshooting and diagnostics at this time.
Problem 3: iPhone 6 screen stops working after accidental drop
Hi. My iPhone screen was just recently replaced because the screen was lifting up from the actual phone. After that, it worked for a few weeks and then i dropped it about 0.5 meters. After that, the screen only works at certain times and sometimes when i bend it or hit it, it starts working. I have already tried the force sleep method which doesn’t work. — Tuapewa
Solution: Hi Tuapewa. Just like what we tell Lexi above, an issue like yours is not fixable by doing software tweaks. There’s no amount of software troubleshooting that you can do to fix a physically broken hardware. Let a professional check the device so you’ll be advised on what’s the best thing to do given the circumstances.
Problem 4: iPhone screen calibration issue, stuck in Apple logo after screen replacement
So i busted my screen and since then my touch screen has been on the fritz. So I ordered a new one and decided to replace it myself. My uncle said it was pretty easy. It is, however this is what happened.
I did everything completely by the instructions from the video. However the new screen will light up but stays black. I tried some of the common troubleshooting techniques I read on the internet. None of them worked, so to make sure I was doing everything correctly, I connected the two cables from my old screen to make sure I was popping them on correctly and tight enough and the Apple logo popped up. So now I know I am doing the installation correctly, but I still can’t get the new screen to work. I bought it from, Fixez.com. — Brodi
Solution: Hi Brodi. If the screen does not have telltale signs of damage like discoloration, lines, blurring, stress marks, etc. but won’t go past the Apple logo screen, it’s possible that you may have a calibration issue. What we mean by that is that the system does not recognize the newly installed part or can’t work with it for some reason. This usually happens if you use third party displays that’s not validated by Apple. Unfortunately, it also means ditching the part altogether and replacing it with an original Apple component. Try doing a soft reset by holding the sleep/wake button and the home button until the screen goes dark. If the phone remains stuck in Apple logo screen, you’re out of luck. You’ll need to replace the screen with a compatible one, preferably a part from Apple itself.
Engage with us
If you happen to have a problem with your own iPhone, let us know about it and we will do our best to post them and their solutions in our upcoming articles. You can use this link to contact us for assistance. We can’t guarantee an answer to every question but rest assured that we will exhaust everything on our end to help you.
Be as detailed as possible when describing your problem to help us diagnose your issue easily. If you can include error messages, popups, attempted troubleshooting steps, and circumstances leading to the problem, that would be very helpful.