A problem on random Wi-Fi drops is usually attributed to an unstable network signal. The same thing happens if the network equipment like the wireless router or modem is experiencing random firmware crashes. The worst possible cause is hardware damage on the wireless router or modem in use, if not the device itself. Tackled in this post is a relevant issue on the iPhone 5s Wi-Fi that keeps disconnecting from Wi-Fi network. Read on to find out what to do if your phone keeps disconnecting from the Internet.
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Troubleshooting an iPhone 5s that keeps disconnecting from Wi-Fi network
Performing the following solutions will help eliminate software-related factors that caused your iPhone 5s to experience random Wi-Fi drops. Given that the underlying cause could be from within the network equipment or iPhone system, both devices must be scrutinized. Don’t forget to test your Wi-Fi network connection after performing each of these lined up solutions to find out whether or not the problem is solved.
First solution: Power cycle the modem/wireless router.
Working on the main source of your iPhone’s internet connection, which is either a wireless router or mode is usually the first recommended approach when troubleshooting Wi-Fi connectivity issues including random Wi-Fi disconnects. Like your iPhone, the modem or wireless router also gives into minor firmware crashes and when these happen, various connectivity issues occur. A simple yet very effective solution to these problems is the so-called power cycle on the network equipment. And here’s how it’s done:
- Turn off the modem/wireless router as you normally do.
- While it’s powered off, unplug its AC adapter from the power source and keep it unplugged for about 30 seconds to 1 minute.
- After the elapsed time, plug it back in then turn back on.
- Wait for a few seconds until all the light indicators on the modem/router become stable and the Wi-Fi signal to become steady.
More often than not, minor Wi-Fi connection errors are rectified through this tweak, hence it’s a recommended solution by most Internet service providers. Just make sure that your iPhone is not too far away from the wireless router. Note that proximity also matters when it comes to Wi-Fi internet stability. To rule that out, move closer to the wireless router or modem and see if that makes some positive changes.
Second solution: Reboot your iPhone 5s (soft reset).
Software glitches affecting the phone’s Wi-Fi system are the next factors to rule out if the previous method doesn’t solve the problem. And this is when rebooting the phone or performing a soft reset on your iPhone 5s is necessary. Doing so clears out any corrupt network caches and refreshes the operating system. If you haven’t already, soft reset your iPhone with these steps:
- Press and hold the Power (Sleep/Wake) button on the top of the phone for a few seconds.
- Release the button when the Power Off slider appears. The iPhone will then shut down.
- After a few seconds, press and hold the Power (Sleep/Wake) button until the Apple logo appears and then release the button.
Allow your phone to finish booting up and reconnects to Wi-Fi. Then give it some time to check if the Wi-Fi connection becomes stable.
Third solution: Disconnect from then reconnect to Wi-Fi network.
Another simple solution to minor problems connecting to Wi-Fi network is by turning Wi-Fi off for a few seconds and then on again. It’s like a disconnecting your phone from the Wi-Fi network and then reconnecting it. Performing this tweak effectively eliminates minor glitches affecting the phone’s wireless system that might have triggered the symptoms. Simply follow these steps:
- From your Home screen, tap Settings.
- Select Wi-Fi.
- Toggle the Wi-Fi switch to turn the feature off.
- After a few seconds, toggle the switch again to turn Wi-Fi back on.
If your iPhone doesn’t reconnect automatically, then you have to manually connect to your Wi-Fi network to get back online and use the Internet.
Fourth solution: Use Airplane Mode trick to fix your iPhone 5s that keeps disconnecting from Wi-Fi network.
Many people were also able to deal with various types of Wi-Fi issues by performing the old Airplane Mode trick. It works by giving a quick restart on your phone’s wireless features including Bluetooth and Wi-Fi connections. It also eliminates minor errors that caused conflicts to the phone’s Wi-Fi network system. If you wish to try it, then here’s how it’s done:
- From the Home screen, tap Settings.
- Select Airplane Mode.
- Then toggle the switch to turn Airplane Mode on. Doing so disables your iPhone’s wireless radios and relevant features are turned off.
- While Airplane Mode is turned on, restart/soft reset your iPhone.
- After it reboots, go back to Settings-> Airplane Mode menu.
- Then toggle the Airplane Mode switch to turn Airplane Mode off again.
After turning Airplane mode off again, re-enable Wi-Fi to reconnect to your Wi-Fi network and get back online.
Fifth solution: Forget Wi-Fi network from your iPhone 5s.
Symptoms of Wi-Fi drops or random disconnects that are attributed to a corrupted Wi-Fi network may not be remedied by the previous methods. To deal with symptoms tied to a corrupted Wi-Fi network, forgetting or deleting Wi-Fi network would be necessary. Just follow these steps:
- Tap Settings from the Home screen to get started.
- Tap Wi-Fi and make sure the Wi-Fi switch is turned on.
- Scroll down to the list of saved Wi-Fi networks and find the network name/SSID your iPhone 5s is connected to.
- Select the Wi-Fi network then tap the information “i” icon next to it.
- Tap Forget This Network to delete the network from your phone’s wireless directory.
- If prompted, tap the option to confirm that you want to delete the Wi-Fi network.
Also remove any other saved Wi-Fi networks that are not in use to prevent them from causing conflicts to the selected Wi-Fi network.
Sixth solution: Reset network settings on your iPhone 5s.
If your iPhone 5s still keeps disconnecting from Wi-Fi network, resorting to resets can be considered among the next possible solutions to try on. There are different types of resets you can do on your phone but the most relevant is the network settings reset. This will clear out all your current network configurations including saved Wi-Fi networks, Bluetooth connections, APNs and other network customization. Any associated errors are likewise eliminated in the process, including symptoms on random Wi-Fi disconnects. Here’s how it’s done:
- From the Home screen, tap Settings.
- Scroll to and tap General.
- Tap on Reset.
- Select the option to Reset network settings.
- Enter your passcode if prompted.
- Tap to confirm that you want to reset network settings on your phone.
Your phone will restart when the reset is finished and then loads up the default network configurations. To get back online, you will need to set up your Wi-Fi network and reconnect like the first time you did.
Seventh solution: Update iOS to the latest version available.
Updates may also contain the required fix patch, especially if the problem is tied to some stubborn network bugs and system errors. A faster way to check for new iOS update is through your iPhone settings, with these steps:
- From the Home screen, tap Settings.
- Select General.
- Tap Software Update.
- If an update is available, read and review the information and then follow the onscreen prompts to download and install the update.
Alternatively, you can use iTunes to update your iPhone manually on a computer. This is likely what you need given that your iPhone randomly disconnects from the Wi-Fi network. Just ensure that your computer has a stable Internet connection. Then follow these steps whenever you’re all set to update your phone:
- Connect your iPhone to your computer.
- Then open iTunes.
- Select your iPhone 5s when it appears in iTunes.
- Click the Summary pane.
- Then click the button to Check for Update.
- If a new update is available, click the Download and Update button.
- Enter your passcode when asked to proceed.
Then follow the onscreen instructions to finish updating your iPhone through iTunes.
Last resort: Erase your iPhone 5s and set it up as new.
The problem you’re dealing with is likely due to some complex system error given that your iPhone still keeps disconnecting from the Wi-Fi network after exhausting all previous methods. If you wish to troubleshoot further, back up all your critical data then follow these steps to factory reset your iPhone 5s:
- From the Home screen, tap Settings.
- Tap General.
- Select Reset.
- Tap Erase all content and settings from the given options.
- If prompted, enter your passcode to continue.
- Then tap to confirm that you want to erase your iPhone and restore factory defaults.
You can also use iTunes to manually erase and restore your iPhone from a previous iOS backup. This is usually needed if the problem started from an update and none of the previous procedures is able to fix it. To get this done, you will need to use a Windows or Mac computer that’s connected to the Internet and has the latest version of iTunes app installed. Don’t forget to back up your iPhone data to iTunes and then follow these steps when ready:
- Open iTunes on the computer to get started.
- Then connect your iPhone to the computer using the Apple-supplied USB cable/Lightning.
- Wait for iTunes to recognize your iPhone and starts syncing.
- Select your iPhone when it appears in iTunes. Just click its icon.
- Click the button to Restore Backup.
- Locate the iOS backup file that you want to restore your iPhone from.
- Then click Restore.
Follow the rest of the onscreen prompts to finish the system restore process. After the reset, you can use the start-up wizard to set up your iPhone and Wi-Fi network as new.
Is your iPhone 5s still disconnecting from Wi-Fi network?
Your iPhone 5s will likely end up having the same issue on Wi-Fi drops or random Wi-Fi disconnects if hardware damage is present on its network components. In normal scenarios, the above solutions are usually good enough to deal with software-related Wi-Fi connectivity issues on an iPhone including those depicted by the same symptoms on random to frequent Wi-Fi disconnects. At this point, your next option is service. You can take your iPhone to the nearest Apple-authorized service center for hardware assessment. If you suspect that the wireless router or modem is at fault, then you can take it to a service center or ask your Internet service provider to reset your network device remotely.
You can also report the issue to Apple Support, especially if it appears to be a post-update issue that could not be remedied by any of the initial procedures.
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