Like earlier iPhones, any of the recently released iPhone flagships can also get stuck and stop working. In old devices, stuck problems or random to frequent unresponsiveness are usually attributed to memory issues, particularly a shrinking memory on the device. In worst cases, the transpiring symptoms are inflicted by a damaged component.
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Like earlier iPhones, any of the recently released iPhone flagships can also get stuck and stop working. In old devices, stuck problems or random to frequent unresponsiveness are usually attributed to memory issues, particularly a shrinking memory on the device. In worst cases, the transpiring symptoms are inflicted by a damaged component. Fortunately in new devices, stuck problems are usually software-related. This means that the problem can be rectified at home by carrying out the applicable solutions. In case you’d encounter a similar issue on your new iPhone, I’ve mapped a few simple solutions to help you troubleshoot and eliminate software-related factors that caused your device to stop working and get stuck. Read on to find out what to do if your new iphone 11 gets stuck on white Apple logo. Before moving on, feel free to browse through our troubleshooting pages to find potential solutions to other problems with your other Apple devices. If your iPad is in the list of our supported devices, then you can visit its exclusive troubleshooting page and find the problem that you need help dealing with. You can refer to or use our provided solutions and workarounds if needed. In the case where you’d prefer to get direct assistance from us, simply fill up our iOS issues questionnaire and hit submit to contact us.
Troubleshooting an iPhone 11 that’s stuck on white Apple logoThe following methods will help eliminate software-related errors that might have caused your iPhone system to crash and get stuck. Try applying these individual solutions before taking a trip to an Apple genius bar.
First solution: Force restart your iPhone 11 that’s stuck on white Apple logo.A force restart is an alternative method to restart a frozen iPhone. As the name implies, it forces your frozen or unresponsive iPhone to shut down and restart. When it comes to positive outcomes, a force restart does the same with that of the soft reset. Various types of system issues can be remedied by a force restart from a glitching application to minor system crashes. All these can be achieved without affecting any saved data on the iPhone storage. Hence, this is the very first recommended solution that you should try. Just follow these steps to force restart your stuck iPhone 11:
- Quickly press then release the Volume Up key.
- Quickly press then release the Volume Down key.
- Press and hold the Side button for about 10 seconds then release when you see the Apple logo.
- Update apps and iOS to the latest version, if available. Installing the latest iOS update available for your iPhone can help fix random system crashes that eventually lead to a problem on a stuck display. If your iPhone is able to boot up successfully from a forced restart, then you should go ahead and check for any pending software update available. To do so, simply head over to Settings-> General-> Software Update menu. If a new update is available, follow the onscreen instructions to download and install. Aside from iOS updates, installing all pending app updates is also necessary. This will help keep your app optimized and stable. Don’t forget to reboot your iPhone after updating to ensure that all new system changes and fix patches are properly implemented.
- Delete any suspected apps. Consider this necessary if your iPhone started to stop working and get stuck after installing a new app. That app is most likely the main trigger and so it must be removed from the system.
- Reset all settings. In other cases, a device can also get stuck if some system settings are not properly configured. This is often the case if you’ve customized your phone settings according to your own preferences. To clear out any erratic system configurations that might have triggered your iPhone system to crash and get stuck, reset all settings. To do so, head over to Settings-> General-> Reset menu and then select the option to Reset all settings. Enter your passcode, if prompted to proceed and confirm that you’d like to reset all settings on your iPhone. There’s no need to worry of losing important data as this reset doesn’t affect any saved information from the internal memory. Just don’t forget to re-enable necessary features afterwards, particularly those that are disabled by default so that you can use them again on your device.
Second solution: Restore your iPhone 11 in iTunes via recovery mode.A recovery mode restore is usually needed to deal with major iOS errors that could not be handled even by a factory reset. This restore will put your device in a recovery state, allowing iTunes to erase and repair any damaged system components. The main downside however is that this process will erase all saved data on your iPhone storage, hence backing up files would be necessary. If you wish to troubleshoot further and try this method, then you can refer to these steps:
- Connect your iPhone to a computer using the original USB cable or Lightning cable that came with it.
- Open iTunes on your Windows and/or earlier Mac computer or Finder on your Mac running macOS Catalina.
- While your device is connected, quickly press and release the Volume Up key.
- Then quickly press and release the Volume Down key.
- Next, press and hold the Side button until the Connect to iTunes or recovery mode screen appears. Do not release the button if you see the Apple logo as you’ll need to boot your phone in recovery mode.
- Follow the rest of the commands to restore and fresh install the firmware on your iPhone through iTunes.
Third solution: Restore your iPhone 11 in iTunes via DFU mode.Putting your iPhone in DFU or Device Firmware Update mode is the last potential solution you can try on. This will put your device in an advanced state, wherein it’s still able to communicate and sync with iTunes even without activating the bootloader. While this method likely offers a promising results when it comes to resolving major system issues that involve corrupt iOS, it will also cause permanent data loss. If you don’t mind losing all your saved information and you’re eager to troubleshoot further, then you can refer to these subsequent steps to put your iPhone 11 in DFU mode and restore iOS through iTunes. Again, you will need to use a computer that has the latest version of iTunes or Finder app on macOS Catalina devices. Once everything is ready, proceed with these steps:
- Connect your iPhone to the computer then launch iTunes or Finder.
- While your device is connected, quickly press and release the Volume Up button.
- Then, quickly press and release the Volume Down button.
- Finally, press and hold the Side button until your iPhone screen turns black.
- Keep holding the Side button when the screen turns black and then press the Volume Down button.
- Hold both buttons for 5 seconds.
- After 5 seconds, release the Power button but keep holding the Volume Down button for another 10 seconds.
- If the screen remains black (no logos or text) after 10 seconds, it means that you have successfully entered DFU mode. After a few seconds, you should see a message saying that “iTunes has detected an iPhone in recovery mode and that you must restore it before it can be used with iTunes.” If you see this pop-up message, select the option to Restore iPhone. Doing so will trigger iTunes to instigate the system restore. Just follow the onscreen commands to finish restoring your device.